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Salesforce Energy-and-Utilities-Cloud Exam Syllabus Topics:

Section	Weight	Objectives
Meter and Usage Management	20%	- Service point and premise management - Meter data integration - Meter lifecycle management - Usage data processing and analytics
Energy and Utilities Cloud Overview	15%	- Energy and Utilities Cloud features and capabilities - Industry overview and business challenges - Key use cases for utilities companies
Energy and Utilities Cloud Data Model	20%	- Data relationships and hierarchies - Standard and custom objects for Energy and Utilities Cloud - Account and contact model for utilities - Meter data management
Service and Support Processes	20%	- Service order and work order management - Outage management and restoration processes - Customer engagement and self-service portals - Case management for utilities
Energy and Utilities Cloud Configuration	25%	- Customizing page layouts and record types - Setting up Energy and Utilities Cloud - Configuring industry-specific features - Integration with other Salesforce products

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Salesforce Energy and Utilities Cloud Accredited Professional Exam Sample Questions (Q66-Q71):

NEW QUESTION # 66
An energy company is implementing Energy and Utilities Cloud for their contact center and is in the process of importing contact information from the billing system to Salesforce, An administrator has been asked if and how the contact data updated in Salesforce will be reflected back in the billing system.
What two options can be presented back as potential solution?
Choose 2 answers

A. The billing system can query Salesforce every night to retrieve changes made to contacts.
B. Salesforce can send the updated information to the billing system in real-time or batch if it's required,
C. Salesforce Export Wizard will automatically create a csv of contact information to be imported to the billing system.
D. Salesforce will be the system of record for contacts and it doesn't need to update the billing system in the future.

Answer: A,B

NEW QUESTION # 67
The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
What two processes can modify the look and feel of the application?

A. Modify the application Page Layout to change/add/remove selected elements
B. Modify the VEELogoCard FlexCard to change the customer logo.
C. Modify the VEEConsumerLandingScfeen FlexCard to change the background color, text font size, and style.
D. Modify the VEEDigitalOrder Omniscript to adapt the look and feel to suit the company's requirements

Answer: C,D

Explanation:
In the Salesforce Energy and Utilities Cloud, customizing the UI to align with company branding during the customer acquisition process is crucial for maintaining a consistent user experience. Modifying the VEEDigitalOrder Omniscript allows for detailed customization of the customer journey and interaction points within the application, aligning it with the company's branding requirements. Additionally, altering the VEEConsumerLandingScreen FlexCard provides the capability to adjust visual elements such as background color, text font size, and style directly, ensuring the interface reflects the company's visual identity effectively.
Reference = These customization processes are supported by Salesforce Energy and Utilities Cloud documentation, specifically in sections related to Omniscript and FlexCard configurations for enhancing user interfaces in utility applications.https://developer.salesforce.com/docs/atlas.en-us.omniscript_developer_guide.meta/omniscript_developer_guide/omniscript

NEW QUESTION # 68
An energy company has decided to keep the latest customer invoice in Energy and Utilities Cloud to improve performance Which object is used to store this data?

A. Service Account
B. Statement
C. Account
D. Bill

Answer: D

Explanation:
In Salesforce Energy and Utilities Cloud, the object used to store the latest customer invoice information is the Bill object. This object is specifically designed to handle billing information related to the services provided by energy and utility companies. By storing invoice data in the Bill object, energy companies can efficiently manage and access billing records, enhancing performance by ensuring that crucial financial data is organized and easily retrievable within the system.References= The Salesforce Energy and Utilities Cloud documentation provides details on the data model, including the use of the Bill object to store customer billing information, reflecting industry-specific data management needs:https://developer.salesforce.com/docs/atlas.en-us.industries_energy_and_utilities.meta/industries_energy_

NEW QUESTION # 69
An administrator for an energy company recently built a new FlexCard that shows whether a customer is enrolled in autopay.
How can the administrator put the new FlexCard in the Energy and Utilities Cloud Contact Center Console?

A. Create a Lightning Web Component wrapper for the FlexCard and add it onto the page.
B. Create a VisualForce Page wrapper for the FlexCard and add it onte the page.
C. Edit the Lightning Record or App Builder and place the FlexCard LIC onto the page.
D. Open the object's page layout and add the FlexCard LWC ante the layout.

Answer: C

NEW QUESTION # 70
An energy company has implemented Energy and Utilities Cloud in its call center, and they're now considering extending Salesforce for their customer self-service portal.
What value would the Energy and Utilities Cloud Communities license provide compared to standard Salesforce Communities?

A. Energy and utilities Cloud for Communities comes with a set of customizations that would otherwise have to be created through Apex
B. Energy and utilities Cloud extends the data model, user interfaces, integrations, and processes used in the call center to the self-service communities' website
C. Energy and Utilities Cloud includes a self-service portal built on communities that cannot be further modified to make
D. Energy and Utilities Cloud provides the same data model and tools as the call center to build the self-service portal, but the components used in the call center cannot be reused

Answer: B

Explanation:
implementations simple and easy
Explanation:
The Energy and Utilities Cloud Communities license provides significant value by extending the same data model, user interfaces, integrations, and processes used in the call center to the self-service portal built with Salesforce Communities. This ensures a consistent and integrated experience across customer service touchpoints, enabling customers to access personalized services, manage their accounts, and interact with the utility provider through a self-service portal that mirrors the functionality available to call center agents. Reference = Salesforce Energy and Utilities Cloud documentation on community portals and self-service highlights the ability to extend call center capabilities to customer self-service platforms, providing a cohesive and efficient customer experience: https://www.salesforce.com/products/community-cloud/industries/energy-utilities/

NEW QUESTION # 71
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