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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Service and Support Applications11%- Customer Support
  • 1. Case Management
  • 2. Knowledge
  • 3. Entitlements
Topic 2: Object Manager and Lightning App Builder20%- Object Customization
  • 1. Record Types
  • 2. Fields and Relationships
  • 3. Custom Objects
- Page Customization
  • 1. Dynamic Forms
  • 2. Lightning Record Pages
Topic 3: Configuration and Setup20%- Company Settings
  • 1. Organization Settings
  • 2. Business Hours and Holidays
  • 3. Fiscal Year Configuration
- User Interface Configuration
  • 1. Lightning Experience Settings
  • 2. App Customization
Topic 4: Productivity and Collaboration7%- Collaboration Tools
  • 1. Activities
  • 2. Calendar Management
  • 3. Chatter
Topic 5: Workflow and Process Automation16%- Automation Tools
  • 1. Business Process Automation
  • 2. Approval Processes
  • 3. Flow Builder
Topic 6: Sales and Marketing Applications12%- Marketing Features
  • 1. Campaign Influence
  • 2. Campaign Management
- Sales Productivity
  • 1. Leads
  • 2. Accounts and Contacts
  • 3. Opportunities
Topic 7: Data and Analytics Management14%- Analytics
  • 1. Reports
  • 2. Dashboards
- Data Management
  • 1. Data Quality
  • 2. Duplicate Management
  • 3. Import and Export Data

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Salesforce Certified Administrator Sample Questions (Q41-Q46):

NEW QUESTION # 41
Cloud Kicks is Introducing a new shoe model and wants to advertise on TV, radio, print, and social under the banner of a called New Runners. In addition, total statistics for this marketing effort need to be aggregated and visible.
Which feature should the administrator use to implement this functionality?

Answer: A

Explanation:
Explanation
To advertise on TV, radio, print, and social under one banner called New Runners and aggregate total statistics for this marketing effort, an administrator should use Parent campaign field on Campaign object. This field allows creating hierarchical relationships between campaigns by specifying one campaign as parent of another campaign. Parent campaigns roll up statistics from child campaigns such as number of leads generated, amount of revenue won etc. For example, an administrator can create four child campaigns for TV, radio, print and social ads respectively and link them to one parent campaign called New Runners using Parent campaign field. Junction object, lookup relationship, and master-detail relationship are not features related to Campaign object or hierarchy. References:
https://help.salesforce.com/s/articleView?id=sf.campaigns_parent.htm&type=5


NEW QUESTION # 42
Northern Trail Outfitters has a new flow that automatically sets the field values when a new account is created. That the flow is launched by a process, But the flow is not working properly.
What should administrator do to identify the problem?

Answer: C

Explanation:
Explanation
Native debug feature is a tool that can be used to identify the problem with the new flow. Native debug feature allows users to test a flow by running it with different input values and inspecting the output values at each element. Users can also see error messages and warnings that indicate where the flow failed or might fail.
References: https://help.salesforce.com/s/articleView?id=sf.flow_debug.htm&type=5


NEW QUESTION # 43
Northern Trail Outfitters has the Case Object set to private. The support manager raised a concern the reps have a boarder view of data than expected and can see all cases on their groups dashboards.
What could be Causing reps to have inappropriate access to data on dashboards?

Answer: C

Explanation:
Explanation
Dynamic dashboards allow you to display data according to the security settings of the running user. If users have different access levels to data on dashboards, you can use dynamic dashboards to show them only what they are allowed to see.
References: https://help.salesforce.com/s/articleView?id=sf.dashboards_dynamic.htm&type=5


NEW QUESTION # 44
Users have noticed that when they click on a report in a dashboard to view the report details, the values in the report are different from the values displayed on the dashboard.
What are the two reasons this is likely to occur?
Choose 2 answers

Answer: C,D

Explanation:
Dashboards show data from source reports as visual components that provide a snapshot of key metrics and performance indicators. Dashboards need to be refreshed manually or scheduled to run on a regular basis to reflect the most recent data from the reports. The running user of a dashboard determines whose security settings are applied when the dashboard is run. If the running user is different from the viewer of the dashboard, they may see different data based on their permissions and sharing settings.
References:https://trailhead.salesforce.com/en/content/learn/modules/lex_implementation_dashboards_and_repo


NEW QUESTION # 45
An administrator is planning to use Data Loader to mass import new records to a custom object from a new API.
What will the administrator need to do to use the Data Loader?

Answer: D


NEW QUESTION # 46
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