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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Discovery	10%	- Communicate Slack value proposition - Assess organizational readiness - Gather and analyze client requirements
Topic 2: Channel Strategy	10%	- Apply use cases and best practices - Design channels for collaboration and workflows - Channel naming conventions and structure
Topic 3: Governance Structure	8%	- Establish governance policies - Define admin and owner roles - Manage workflows and processes
Topic 4: Delivery and Migration	17%	- Plan and execute migration from other platforms - Understand implementation best practices - Define roles and responsibilities
Topic 5: Learning and Enablement	18%	- Create learning materials and resources - Design training programs for users and admins - Plan and execute rollout strategies - Support adoption and troubleshoot issues
Topic 6: Policies and Settings	22%	- Analytics and dashboard usage - Security and compliance configurations - Slack Connect and app approval settings - Identity and access management

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Salesforce Certified Slack Consultant Sample Questions (Q90-Q95):

NEW QUESTION # 90
A marketing agency is looking to improve team collaboration and project management using Slack. Which use case should be recommended to them?

A. Using only direct messages for all project-related communications
B. Creating dedicated channels for each project to centralize communication and file sharing
C. Limiting Slack usage to general announcements and updates
D. Encouraging clients to join all project channels to provide continuous feedback

Answer: B

Explanation:
Creating dedicated channels for each project allows the agency to centralize all communications, updates, and file sharing related to that project, which enhances team collaboration and project management.

NEW QUESTION # 91
During the migration to Slack, you encounter a technical issue where some user data is not syncing correctly. What is the most appropriate first step to address this issue?

A. Isolate the issue to determine if it's a widespread problem or limited to specific accounts
B. Manually enter the data for the affected accounts to expedite the migration
C. Immediately halt the entire migration process and start over
D. Ignore the issue, assuming it will resolve itself over time

Answer: A

Explanation:
The first step should be to isolate the issue to understand its scope. This involves determining whether it's a system-wide problem or limited to specific user accounts. This approach allows for a targeted resolution without unnecessarily halting the entire migration process.

NEW QUESTION # 92
A financial institution using Slack needs to ensure that their communication practices comply with the Sarbanes-Oxley Act (SOX). Which Slack compliance feature should they utilize to meet this requirement?

A. Data export on a regular basis
B. Mandatory two-factor authentication for all users
C. Implementation of custom Slack emojis and reactions
D. Custom message and file retention policies

Answer: D

Explanation:
Custom message and file retention policies Custom message and file retention policies are essential for complying with SOX, as they allow the institution to retain records of communications for the required period and ensure the integrity and availability of financial reporting data.

NEW QUESTION # 93
You learn during the project kickoff session that a client recently purchased Enterprise Grid with the hopes of growing their market share by strengthening partnerships with external vendors. The client is also looking to improve company culture by encouraging employees to engage in cross-functional collaboration more often.
You need to help the client draft their vision statement for Slack.
Which vision statement is the most appropriate for your client?

A. With Slack we will build deeper connections by using a single global collaboration platform.
B. Slack will be the core communication platform and will scale our business by providing a secure method of communication with external organizations.
C. Slack will help ensure our people and teams have the best collaboration tools by using a leading enterprise software that is intelligent, innovative and flexible.
D. Slack will enable us to expedite our sales cycle time by 50%, while supporting our employees with seamless communication power.

Answer: A

Explanation:
The best answer is B because it captures both major discovery themes: stronger external partnerships and stronger internal culture through cross-functional collaboration. A good Slack vision statement should be concise, outcome-oriented, and aligned to the client's stated business goals. "Build deeper connections" maps directly to the client's desire to improve employee culture and external partnership strength, while "single global collaboration platform" aligns to the Enterprise Grid purchase and cross-functional operating model.
Option A is generic vendor-language and does not reflect the client's specific goals. Option C focuses heavily on external communication security and business scale, but it misses the employee culture and cross- functional collaboration requirement. Option D introduces an unsupported metric, "expedite sales cycle time by 50%," which was not stated in discovery; a consultant should not invent quantified outcomes unless the client has validated them. The correct vision statement must synthesize discovery inputs without overreaching.
Reference topic: Discovery - vision statement development, business-outcome alignment, external collaboration goals, culture goals, and Enterprise Grid value framing.

NEW QUESTION # 94
A retail company is introducing Slack to its employees, who have varying levels of tech- savviness. What approach should be taken in designing a learning curriculum for these users?

A. Implement only one comprehensive training session covering all features, irrespective of the differing skill levels of users
B. Develop a tiered learning program starting with the basics of Slack for beginners, advancing to intermediate use, and then to advanced functionalities for more tech-savvy users
C. Focus solely on advanced Slack features, assuming basic knowledge is already present
D. Rely on users to learn Slack through casual day-to-day usage without any formal training

Answer: B

Explanation:
A tiered learning program is ideal for accommodating varying skill levels. It allows beginners to understand the basics before progressing to more advanced features, ensuring all users build a solid foundation and then enhance their skills according to their tech-savviness.

NEW QUESTION # 95
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