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| Section | Weight | Objectives |
|---|---|---|
| Interaction Design | 14% | - Defining user flows and interactions - Creating wireframes and prototypes - Designing effective page layouts |
| Configuration and Customization | 10% | - Configuring Lightning pages and apps for optimal UX - Understanding declarative customization options for UX |
| Information Architecture | 12% | - Designing site maps and navigation structures - Creating effective labeling and categorization systems |
| Discovery | 13% | - Determining business needs and user needs - Identifying customer experience objectives and goals - Analyzing existing user experiences and identifying gaps |
| Salesforce Lightning Design System | 13% | - Identifying the purpose and resources of SLDS - Applying SLDS components and patterns |
| Visual Design | 11% | - Applying Salesforce Lightning Design System (SLDS) - Designing responsive and mobile-friendly interfaces |
| Testing | 11% | - Analyzing testing results and making recommendations - Planning and conducting usability testing |
| UX Fundamentals | 16% | - Understanding accessibility standards and guidelines - Describing the user-centered design process - Identifying user interface design principles |
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88. Frage
A UX Designer at Cloud Kicks has the requirements and some user scenarios but wants to test how a new feature will be received by the user.
What should the designer create and show to the user to test the content and structure of the new feature?
Antwort: D
Begründung:
A wireframe prototype is a low-fidelity representation of the content and structure of a new feature, without any visual design or branding elements. It is used to test the usability and functionality of the feature with the user, and to gather feedback and iterate on the design. A wireframe prototype can be created using tools like Sketch, Figma, or Adobe XD, and can be interactive or static.Reference:
[Salesforce Certified User Experience Designer Exam Guide], Section 2.2: Design and test prototypes
[UX Designer Certification Prep: Prototyping], Unit 2: Wireframes and Prototypes
[Prepare for Your UX Designer Credential], Trailmix: Prototyping
89. Frage
Users from a small group within a Sales team have complained about an object that is often used only by them that has not been added to their Lightning app. Due to the small volume of users, the administrator is not considering creating a new app for them. Which Salesforce feature should be suggested to improve the end- user experience?
Antwort: B
Begründung:
The uploaded study guide identifies B. Personalize the navigation bar as the correct solution.
The problem affects only a small subset of sales users. They frequently use a particular object, but that object is not currently included in the Lightning application's standard navigation. Creating an entirely separate application would therefore be disproportionate to the size of the audience.
Personalizing the navigation bar directly addresses the usability problem by allowing the relevant users to place the object within their own accessible navigation structure. This reduces unnecessary searching or indirect navigation while avoiding organization-wide configuration solely for a small group.
Option A, creating a Dashboard action, does not solve the fundamental problem that these users need routine navigation to an object.
Option C, placing the object's related list on the Home page, would attempt to surface data in a different context rather than providing straightforward navigation to the object itself.
The guide's solution reflects a broader UX principle of appropriate personalization. When a need is specific to a limited group and does not justify a separate application, individual navigation customization can improve efficiency without increasing administrative complexity for everyone else.
Study Guide reference/topics: Lightning navigation, personalization, object access, end-user efficiency, Declarative Design.
90. Frage
Cloud Kicks requires a custom image to be added to a record detail page, making it easier for the company to visually identify its current membership level. Which platform tools should be used to achieve this requirement?
Antwort: B
Begründung:
The study guide identifies A. Formula Field, Static Resource, and Object Page Layout as the correct combination. The scenario requires the record detail page to show a custom visual indicator that changes according to the current membership level. The tools selected in the guide support that requirement declaratively.
A Static Resource can hold the image assets required for the membership indicators. A Formula Field can determine which visual representation should be shown according to the data stored on the record. The resulting field can then be positioned on the relevant Object Page Layout so that users see the membership indicator as part of the record experience.
Option B refers to an Image Field and Dynamic Forms, but that combination is not the platform approach selected by the study guide for deriving the displayed image from membership-level logic.
Option C introduces Lightning components and SLDS icons. That could imply a more customized implementation, while the guide favors the simpler declarative combination of formula, resource, and layout configuration.
The UX value is immediate recognition: a visual membership indicator can communicate status faster than requiring users to interpret raw field values.
Study Guide reference/topics: Formula Fields, Static Resources, page layouts, visual status indicators, Declarative Design.
91. Frage
A UX Designer needs to restyle a Lightning Experience model to meet brand guidelines.
Which two steps should the designer take?
Choose 2 answers
Antwort: C,D
Begründung:
To restyle a Lightning Experience model to meet brand guidelines, the designer should use design tokens and find the appropriate component blueprint. Design tokens are variables that store visual design attributes, such as colors, fonts, and spacing. They allow the designer to customize the appearance of Lightning components without writing any code. Component blueprints are design specifications for Lightning components that provide guidance on how to use them, what properties they support, and how they behave in different scenarios. They help the designer to choose the right component for the model and apply the brand guidelines consistently.: Design Tokens | Salesforce Developer Guide : Component Blueprints | Lightning Design System : UX Designer Certification Prep: Designing with Lightning Components | Trailhead
92. Frage
A UX Designer has identified the Case Solver as a key user persona for Cloud Kicks' Service Cloud instance.
Which activities should be considered while designing the Case Solver experience?
Antwort: B
Begründung:
When designing the experience for a 'Case Solver' user persona, especially in the context of Cloud Kicks' Service Cloud instance, the activities to consider should revolve around the primary responsibilities and tasks of this role. For a Case Solver, these would include:
Troubleshooting customer issues: This involves identifying, analyzing, and solving problems reported by customers. The design should facilitate easy access to relevant information, tools for effective problem-solving, and a seamless workflow for diagnosing issues.
Logging activities: Keeping a detailed record of interactions, solutions provided, and any follow-up actions is crucial. The user interface should support efficient logging and tracking of activities to ensure accountability and facilitate continuous improvement in customer service.
While training other agents and editing knowledge articles (option B) and viewing the status of cases and analyzing campaign metrics (option C) are important in certain contexts, they do not directly align with the core activities of a Case Solver persona focused on direct customer support and problem resolution.
Reference:Salesforce's own documentation, such as the Salesforce Service Cloud User Guide, provides insights into designing user experiences for specific roles within the platform. It offers best practices and recommendations for optimizing the interface and workflows for various user personas, including those involved in case management and customer support.
93. Frage
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