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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Operational Procedures21%- Safety and compliance
  • 1. Understand environmental impacts
  • 2. Follow workplace safety procedures
  • 3. Handle hazardous materials properly
- Backup and disaster recovery
  • 1. Implement backup strategies
  • 2. Perform disaster recovery procedures
  • 3. Verify data integrity
- Documentation and professionalism
  • 1. Use professional communication skills
  • 2. Maintain accurate documentation
  • 3. Follow change management procedures
Topic 2: Security28%- Threat prevention
  • 1. Prevent phishing and social engineering
  • 2. Secure end-user devices
  • 3. Detect and remove malware
- Security fundamentals
  • 1. Apply encryption technologies
  • 2. Implement authentication and access controls
  • 3. Configure wireless security
- Security best practices
  • 1. Perform data destruction and disposal
  • 2. Apply least privilege principles
  • 3. Implement physical security measures
Topic 3: Operating Systems28%- Windows tools and utilities
  • 1. Use Command Prompt and PowerShell
  • 2. Use Task Manager and Device Manager
  • 3. Manage disks and partitions
- OS installation and configuration
  • 1. Install and configure Windows
  • 2. Configure macOS and Linux
  • 3. Manage mobile operating systems
- File systems and maintenance
  • 1. Configure backup and recovery
  • 2. Manage file systems and permissions
  • 3. Perform OS updates and upgrades
Topic 4: Software Troubleshooting23%- Operating system troubleshooting
  • 1. Troubleshoot performance problems
  • 2. Fix application and driver errors
  • 3. Resolve boot and startup issues
- Security-related troubleshooting
  • 1. Recover compromised systems
  • 2. Resolve unauthorized access issues
  • 3. Identify malware symptoms
- Mobile and application troubleshooting
  • 1. Fix application crashes and freezes
  • 2. Troubleshoot mobile OS issues
  • 3. Resolve connectivity problems

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q32-Q37):

NEW QUESTION # 32
A technician is using a credential manager to safeguard a large number of credentials. Which of the following is important for using this application?

Answer: C

Explanation:
Credential managers or password vaults (e.g., Windows Credential Manager, KeePass, or LastPass) store passwords securely. The integrity of such tools heavily depends on the strength of the master password protecting the vault. If compromised, all saved credentials could be exposed. Therefore, setting a secure master password is crucial.
A). Login time restrictions are general user account settings, not specific to credential managers.
C). TPM is used more commonly for full disk encryption, not specifically required for password managers.
D). The lock screen protects general access but does not protect stored credentials alone.
Reference:
CompTIA A+ 220-1102 Objective 2.2: Compare and contrast authentication technologies and secure credential storage.
Study Guide Section: Password management and protection best practices


NEW QUESTION # 33
A customer's computer does not have an active connection to the network. A technician goes through a few troubleshooting steps but is unable to resolve the issue. The technician has exhausted their knowledge. The customer expresses frustration at the time taken to resolve this issue. Which of the following should the technician do?

Answer: B

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
When a technician exhausts all troubleshooting steps within their knowledge and the issue remains unresolved, the best practice is to escalate the issue to a higher-level technician or team. Additionally, the technician should clearly communicate the next steps to the customer to maintain transparency and reduce frustration. This ensures continuity of support and upholds customer satisfaction.
B: Dismissing the customer is unprofessional and violates proper customer service protocols.
C: Interrupting the customer and providing excuses escalates the tension and is inappropriate.
D: Continuing to ask questions without new troubleshooting steps wastes time and increases frustration.
Reference:
CompTIA A+ 220-1102 Objective 4.1: Given a scenario, implement best practices associated with documentation and support systems information.
Study Guide Section: Customer service best practices - escalation and communication


NEW QUESTION # 34
A technician needs to change hibernation settings on a Windows computer via a batch file. Domain policies are unavailable. Which is the best method?

Answer: C

Explanation:
Thepowercfg commandis a built-in utility for controlling power settings including hibernation. It can be used in scripts and does not require domain access.
FromQUENTIN DOCTER - COMPTIA A+ COMPLETE study GUIDE:
"The powercfg command provides granular control of power settings, useful for scripting and configuring systems without Group Policy access."


NEW QUESTION # 35
A technician is supporting the deployment of a new software package in an organization. The technician discovers several repeat issues during the deployment process. Which of the following should the technician create before the deployment is complete?

Answer: C

Explanation:
Knowledge base articles should be created to document recurring deployment issues and their proven resolutions. This allows technicians to resolve repeated problems consistently and efficiently during the remaining deployment and provides reusable troubleshooting guidance for future support.


NEW QUESTION # 36
When a user navigates to comptiaa.org, pop-up messages indicate that the computer is infected with adware. A technician scans the computer for malware and does not find an infection. Which of the following should the technician do before returning the computer to the user?

Answer: A

Explanation:
Clearing the browser's cached data and recent history removes malicious scripts or adware- related pop-ups stored in the cache, ensuring the issue is resolved before returning the computer.


NEW QUESTION # 37
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