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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: User Stories and Acceptance Criteria | 18% | - Document and maintain user stories - Write clear, testable acceptance criteria - Define components of effective user stories |
| Topic 2: Change Management and Enablement | 17% | - Develop change enablement strategies - Identify change impacts and risks - Support adoption and training activities |
| Topic 3: Requirements Gathering and Management | 18% | - Document and manage requirements in version control - Engage stakeholders to elicit, validate and prioritize requirements - Distinguish between scope, requirements and user stories |
| Topic 4: Solution Design and Documentation | 18% | - Map business processes to Salesforce capabilities - Translate requirements into Salesforce solution design - Create functional specifications and design documents |
| Topic 5: Customer Discovery | 17% | - Understand BA roles across implementation lifecycle - Document business processes and scope - Assess current state of existing products and processes - Define project scope based on business strategies, goals and challenges |
| Topic 6: Development Support and User Acceptance | 12% | - Validate solution against requirements - Plan and execute user acceptance testing - Support solution development and clarify requirements |
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NEW QUESTION # 98
The business analyst (BA) at Cloud Kicks has been interviewing customer service team members who use Service Cloud to understand the steps they take to complete their daily work. The BA is working on a solution to improve their productivity by identifying each step and documenting its purpose.
Which type of requirement documentation is the BA using in this scenario?
Answer: C
Explanation:
Explanation
The type of requirement documentation that the business analyst is using in this scenario is process mapping.
Process mapping is a technique that involves creating a visual diagram of the steps or activities involved in completing a business process or workflow. Process mapping helps to document how users perform their daily work in Salesforce, what inputs and outputs they use or produce, what decisions they make, and what roles or systems they interact with. Process mapping also helps to identify any inefficiencies, bottlenecks, redundancies, or risks in the existing process, as well as opportunities for improvement or optimization.
References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/business-pro
NEW QUESTION # 99
During a sprint grooming session for the Sales Cloud implementation at Cloud Kicks, the development team mentions the step "Code Review by Technical Architect" listed within the acceptance criteria needs to be adjusted.
Which location should the business analyst move this item to?
Answer: B
Explanation:
Explanation
The business analyst should move this item to the definition of done. The definition of done is a set of criteria that must be met before a user story or sprint can be considered complete or ready for release. The definition of done helps to ensure quality, consistency, and transparency across the project team. The step "Code Review by Technical Architect" is not part of the acceptance criteria for a specific user story, but rather a general requirement that applies to all user stories or sprints. References:
https://trailhead.salesforce.com/content/learn/modules/user-story-creation/write-user-stories
NEW QUESTION # 100
The business analyst is working with a stakeholder on a Salesforce project. The stakeholder needs an approval process on contract submissions. Sales managers want to see all contracts when the discount is greater than
20%. They will decline any contracts with a discount that is greater than 25%, but they want visibility into other highly discounted contracts.
Which acceptance criteria is the most effective for this scenario?
Answer: A
Explanation:
This answer provides an example of effective acceptance criteria for the scenario of creating an approval process on contract submissions. Acceptance criteria are statements that define the conditions that a solution must meet to be accepted by the stakeholders or users. Acceptance criteria should be clear, concise, testable, and measurable. This answer meets these criteria by stating what a sales manager wants to do (be notified, approve or decline), when they want to do it (when a contract has been submitted with a discount greater than
20%), and how they can verify it (a discounted price). References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/prepare-f
NEW QUESTION # 101
The business analyst (BA) at Cloud Kicks is deep in planning activities for its Commerce Cloud implementation project. The project sponsor asks the team to adjust their efforts due to budgetary constraints.
What should the BA do next?
Answer: C
Explanation:
Explanation
The next thing that the business analyst should do after receiving the budgetary constraints from management is to prioritize requirements. Prioritizing requirements is a technique that involves ranking or ordering requirements based on their importance, value, urgency, or dependency. Prioritizing requirements helps to manage project scope, resources, and timeline, as well as ensure customer satisfaction and stakeholder alignment. Prioritizing requirements also helps to deal with any changes or constraints that may arise during the project, such as budget cuts, by focusing on delivering the most critical or essential requirements first, and deferring or eliminating the less important or nice-to-have requirements. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/requirement
NEW QUESTION # 102
The business analyst (BA) at Cloud Kicks (CK) has been tasked with optimizing CK's lead process. In the weekly sales meeting, the BA outlines the project and asks for input. A new entry-level employee reaches out multiple times with ideas and suggestions for improvements.
What should the BA do when responding to the new employee's input?
Answer: B
NEW QUESTION # 103
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