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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

TopicDetails
Topic 1
  • Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 2
  • Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 3
  • ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 4
  • Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 5
  • High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q21-Q26):

NEW QUESTION # 21
A project team was under pressure to create a minimum viable product as part of a new online banking service. The functionality was tested but errors have occurred in the live environment and these might impact customer retention rates.
Which practice has activities to help protect the organization from these errors?

Answer: C

Explanation:
In HVIT, organizations move quickly, but they must also learn rapidly from live failures and reduce the likelihood of recurrence. Problem management is the practice most directly concerned with identifying underlying causes of incidents and managing known errors and workarounds. That makes it the best answer when live errors are occurring and the organization needs protection from repeated impact.
Deployment management focuses on moving new or changed components into live environments, but it does not primarily address root cause analysis of recurring live issues. Business analysis helps clarify needs and requirements, which is useful earlier in the lifecycle, but not as the main control once live errors are already happening. Service continuity management is about preparedness for major disruptions and recovery scenarios, not routine or recurring product errors.
ITIL practice guidance describes problem management as reducing the likelihood and impact of incidents by identifying actual and potential causes and managing workarounds and known errors . That is why D is the best fit.
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NEW QUESTION # 22
Which is a valid description of the priorities when using agile development methods?

Answer: A


NEW QUESTION # 23
An organization has signed a contract to outsource its service desk function to a supplier. The organization wants to ensure that its customers and users will receive a seamless support service.
Which activity would MOST help the organization at this stage?

Answer:

Explanation:
Integrating supplier activities into organization's value streams


NEW QUESTION # 24
Which dimension of service management considers governance, management, and communication?

Answer: A


NEW QUESTION # 25
Which is the BEST example of how the ' infrastructure and platform management ' practice uses the version control technique?

Answer: C

Explanation:
Version control is used to manage changes to defined artifacts in a controlled, traceable, and recoverable way.
In infrastructure and platform management, one of the best examples is managing configuration settings during changes, especially where infrastructure as code or structured configuration management is used.
A is about security monitoring. B is a maintenance activity. C is automation, but the key aspect of version control is not merely writing a script; it is managing controlled versions of infrastructure-related definitions and settings. D most directly reflects the use of version control for infrastructure state and configuration changes.
This also aligns with ITIL's emphasis on information, tooling, and automation within practices .
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NEW QUESTION # 26
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