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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Change Management and Adoption		- Training and enablement planning - User adoption strategies - Communication and rollout planning
Topic 2: Delivery and Migration	17%	- Slack delivery best practices - Role definition across Slack, partner, and client teams - End-to-end migration planning and execution
Topic 3: Solution Design for Slack		- Workspace architecture and design principles - Channel strategy and governance model - Integration design with Salesforce ecosystem
Topic 4: Slack Administration and Governance		- User lifecycle management - Security and compliance controls - Workspace configuration and settings

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Salesforce Certified Slack Consultant Sample Questions (Q76-Q81):

NEW QUESTION # 76
An IT company is looking to streamline its operations using Slack. Which administrative workflow is most appropriate to migrate to Slack for improved efficiency?

A. Managing client billing and invoicing processes.
B. Detailed technical documentation and source code management.
C. Tracking IT support tickets, facilitating team discussions on solutions, and documenting resolutions.
D. High-level strategic decision-making involving confidential company data.

Answer: C

Explanation:
Migrating the IT support ticket tracking process to Slack is highly effective, as it allows for organized team discussions, quick problem-solving collaboration, and easy documentation of solutions, making the support process more efficient and transparent.

NEW QUESTION # 77
In one of your proposed grid design options for a client, you include a social workspace for employees to build culture and to connect on special interests and hobbies.
Which workspace access type should you recommend?

A. Open
B. By Request
C. Invite Only
D. Hidden

Answer: A

Explanation:
The recommended access type is Open . A social workspace is intended to help employees build culture, join communities, and connect around special interests or hobbies. That purpose depends on broad discoverability and low-friction participation. An Open workspace allows eligible members of the Enterprise organization to find and join the workspace without approval, which fits a community-building use case. Option B, By Request, adds an approval step and is better suited for spaces where access should be reviewed, such as sensitive functions or semi-restricted business areas. Option C, Hidden, prevents users from discovering that the workspace exists, which directly conflicts with the purpose of encouraging employee connection. Option D, Invite Only, creates controlled access and is appropriate for limited membership or confidential work, not broad social engagement. A consultant should align workspace access level with the purpose of the workspace. For culture, community, and employee-interest spaces, the access model should reduce friction and encourage participation.
Reference topic: Grid Design - workspace access levels, social workspace design, community-building use cases, and Enterprise Grid access recommendations.

NEW QUESTION # 78
In preparing for a Slack migration, you are tasked with user clean-up in the current communication system. What is the most effective first step?

A. Upgrade all user accounts to premium before migrating them to Slack
B. Identify and remove inactive user accounts that have not been used for an extended period
C. Immediately migrate all user accounts, including inactive ones, to Slack
D. Ask all employees to self-identify if they are active or inactive users

Answer: B

Explanation:
The most effective first step in user clean-up is to identify and remove inactive accounts. This process streamlines the migration by ensuring that only relevant and active user data is transferred to Slack, making the migration more efficient and reducing clutter in the new system.

NEW QUESTION # 79
In the final meeting before the Slack grid design sign-off, the client expresses concerns about adaptability among their staff. What should be your primary recommendation to address this concern?

A. Suggest postponing the sign-off indefinitely until all staff are comfortable with the concept of Slack
B. Advise the client to replace all existing communication tools with Slack immediately to force adaptation
C. Recommend that the client should ignore these concerns and proceed with the sign-off
D. Offer to conduct a pilot program with a small group before full implementation to gauge adaptability and gather feedback

Answer: D

Explanation:
Conducting a pilot program with a small group of users before the full implementation is an effective way to address concerns about staff adaptability. This approach allows for real-world testing of the grid design, provides valuable feedback, and can help ease the transition for the rest of the staff.

NEW QUESTION # 80
Your client is considering pre-approving certain apps for their Enterprise Grid, and asks you to describe the benefits of using pre-approved apps.
Which two benefits would you share about pre-approving apps?

A. Allows employees of the organization to install and use pre-approved apps by means of an elegant walkthrough wizard.
B. Allows employees of the organization to install and use pre-approved apps without submitting an app request.
C. Provides employees the ability to create custom workflows for their everyday use cases.
D. Decreases the number of app requests that Slack admins need to manage, thereby reducing the admin workload.
E. Allows employees to connect directly with the app owner to answer any questions or troubleshoot errors.

Answer: B,D

Explanation:
The correct answers are B and D . Pre-approving apps is an app governance mechanism that reduces administrative friction while maintaining control. When app approval is enabled, users may need approval before installing apps; however, apps that are already approved can be installed and used without creating a new approval request. That directly reduces the request queue for Slack admins and gives employees faster access to approved productivity tools. Option B is correct because the approval workload decreases when commonly needed apps are already approved. Option D is correct because pre-approved apps can be installed without submitting a separate app request. Option A describes support or troubleshooting behavior, not an app approval benefit. Option C describes Workflow Builder capabilities, not the result of pre-approving apps.
Option E invents a "walkthrough wizard" concept that is not the control being tested. Slack's official app approval documentation states that owners can pre-approve or restrict apps, and members can install apps approved by a Workspace Owner.
Reference topic: Policies and Settings - app approval, app governance, pre-approved apps, and admin workload reduction.

NEW QUESTION # 81
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