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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Enabling Slack Success	15%	- Create help channels for user support - Promote best practices and user adoption - Drive organizational collaboration and productivity - Use analytics and reporting to measure engagement
Topic 2: Workspace Administration	9%	- Manage workspace settings and configurations - Understand Enterprise Grid organization vs single workspace - Configure workspace-level and org-level policies
Topic 3: User Lifecycle Management	14%	- Configure user provisioning and deprovisioning - Manage user roles and admin roles - Configure single sign-on (SSO) and identity management - Handle user onboarding and offboarding
Topic 4: App Administration	10%	- Configure app permissions and settings - Manage integrations and workflows - Understand Slack Connect for inter-organization collaboration - Manage app approvals and app directory
Topic 5: Security	15%	- Monitor and audit workspace activity - Configure domain and IP restrictions - Enable multi-factor authentication (MFA) - Manage DLP (Data Loss Prevention) and retention policies - Configure security policies and compliance settings
Topic 6: Channel & User Group Administration	28%	- Convert public channels to private channels - Manage user groups and channel permissions - Manage default channels and required channels - Implement channel naming conventions and best practices - Configure channel management policies
Topic 7: Fundamentals	9%	- Navigate the Slack Admin console - Differentiate between Slack plans and features - Understand Slack roles and responsibilities

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Salesforce Certified Slack Administrator Sample Questions (Q30-Q35):

NEW QUESTION # 30
You're a Workspace Admin on a Slack Enterprise Grid plan.
Your marketing team is working with an external contractor for a new product launch.
The contractor does not have Slack access, and multiple internal teams need to collaborate with them.
Which type of access should you recommend for the contractor?

A. Slack Connect direct message (DM) between the contractor and project lead
B. Single-Channel Guest with access to one project channel
C. Multi-Channel Guest with access to all relevant project channels
D. Full member with access to the marketing workspace

Answer: C

Explanation:
Slack best practices recommend:
"For external users who need access to multiple channels but not the entire workspace, a Multi-Channel Guest account is the ideal solution." Full member access (D) is inappropriate for external users. Slack Connect DMs (B) would not provide full channel collaboration. Single-Channel Guest (C) would limit the contractor unnecessarily.
(Reference: Slack Administration Study Guide - Managing Guest Accounts in Enterprise Grid)
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NEW QUESTION # 31
A few months ago, a team of developers at Blue Inc identified a new issue during testing and created a public channel called #bug-cricket to communicate about the issue.
They may need to reference the history in the future. Of note, there has not been any new activity in #bug- cricket for months, and the bug case has been closed.
What should the team do with #bug-cricket?

A. Delete the channel; messages from a deleted channel are still available via search.
B. Convert the channel to private, and then archive it; members of the channel will retain access to the files.
C. Archive the public channel; anyone can still browse the conversation history in Slack, and messages will appear in search results.
D. Remove all members from the channel, and then archive it; this way, members can find messages via search but will not be able to browse the channel history itself.

Answer: C

Explanation:
The best practice for completed projects that may need to be referenced later is:
"Archive the public channel. Archived channels remain searchable and can be browsed for historical reference, but new posts are disabled." Deleting the channel would risk losing accessibility to discussions, and unnecessary privacy changes would confuse users.
(Reference: Slack Administration Study Guide - Channel Archiving and Searchability)

NEW QUESTION # 32
You're the Primary Org Owner for your university's Slack Enterprise Grid. You're responsible for launching Slack to first-year students and faculty members.
What is the most efficient way to set up students as full members and faculty members as Workspace Admins?
(Select the best answer.)

A. Use SCIM provisioning to create accounts for students and faculty members. Then, update their profile fields to reflect their title by syncing with the SCIM API.
B. Use SCIM provisioning to create accounts for students and faculty members, and create an identity provider (IdP) group for all faculty members. Then, promote the members of the IdP group in bulk to Workspace Admins.
C. Use "Just-in-time" provisioning to allow students and faculty members to create an account upon first login, eliminating the time and effort with onboarding new accounts. Then, promote each faculty member to Workspace Admin.
D. Use either "Just-in-time" or SCIM provisioning to invite students and faculty members to Slack. Then, create a user group of faculty members and promote that user group in bulk to Workspace Admins.

Answer: B

Explanation:
Slack recommends:
"Using SCIM provisioning combined with IdP group mapping allows organizations to efficiently manage large groups of users and assign roles based on IdP groups." This way, you automate role assignment (faculty as Workspace Admins) while onboarding users. Options A and D don't promote users automatically. Option C is less efficient compared to pre-provisioning via SCIM and group mapping.
(Reference: Slack Administration Study Guide - SCIM Provisioning and IdP Group Mapping)
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NEW QUESTION # 33
You're the Primary Org Owner of your org's Slack Enterprise Grid instance. Your Slack instance is comprised of a Global workspace and six additional workspaces aligned to each business unit.
Your organization's Chief Product Officer (CPO) is looking for an asynchronous way to share and demo a major product release to the entire company.
What is the most efficient way for the CPO to accomplish this?
(Select the best answer.)

A. Record a demo outside of Slack and import the file into a multi-workspace channel.
B. Start a Huddle in an org-wide announcements channel to screen-share, and present the new product release.
C. Record a Slack Clip in an org-wide announcements channel to screen-share, and present the new product release.
D. Create a public channel in the Product & Engineering workspace for everyone to join and share the new product release announcement in channel.

Answer: C

Explanation:
Slack Clips are recommended for asynchronous communication:
"Slack Clips allow users to record video, screen shares, and voice messages directly in Slack, which teammates can view at their convenience." Starting a Huddle (C) is synchronous and not asynchronous. Recording outside Slack (B) and importing is less efficient. Public channels limited to specific workspaces (D) won't reach the entire org unless users join manually.
(Reference: Slack Administration Study Guide - Using Clips for Asynchronous Communication)
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NEW QUESTION # 34
Your organization is choosing an identity provider (IdP) and preparing to launch Slack Enterprise Grid.
You want users to start working in Slack as soon as possible.
What is the best way to create new users so they can start working on your Enterprise Grid?

A. Use Slack's built-in authentication, which will prompt members to sign in using their email address and Slack password.
B. Choose and configure your IdP before configuring single sign-on (SSO), since end users can't sign in to Enterprise Grid without SSO.
C. Downgrade your Slack plan to Business+ and turn off SSO.
D. Add all new users to your Enterprise Grid as guests, so their sign-in process is not disrupted after you choose an IdP and configure SSO.

Answer: B

Explanation:
Slack requires:
"Enterprise Grid must use an identity provider (IdP) to manage authentication via SSO before users can sign in. SSO must be configured first for member access." Options A and B bypass the necessary authentication process and would create user confusion later.
Downgrading to Business+ (C) defeats the purpose of deploying Enterprise Grid.
(Reference: Slack Administration Study Guide - Preparing Identity Management for Enterprise Grid)

NEW QUESTION # 35
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