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EXIN ITILFNDv4 Exam Syllabus Topics:

SectionWeightObjectives
ITIL Practices25%- General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc.
- Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc.
- Technical Management Practices: Monitoring & Event, Release, Deployment, etc.
ITIL Service Value System25%- Continual Improvement
- Purpose and components of the Service Value System
- Governance
- Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support
Key Concepts of Service Management20%- Value, outcomes, costs and risks
- Products and services
- Service relationships: service providers, consumers, stakeholders
ITIL Guiding Principles15%- Think and work holistically
- Progress iteratively with feedback
- Focus on value
- Collaborate and promote visibility
- Optimize and automate
- Start where you are
- Keep it simple and practical
Key Concepts of ITIL 415%- Information and technology
- Partners and suppliers
- Organizations, people and culture
- Value streams and processes

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EXIN ITIL 4 Foundation Sample Questions (Q356-Q361):

NEW QUESTION # 356
Which TWO of the following statements are MOST associated with the 'optimize and automate' guiding principle?
1. It is important to assess which method of communication is appropriate for each type of stakeholder.
2. Complex systems should be designed with an understanding of how the
components' parts are related.
3. Organizations should consider whether technology could improve the
efficiency of manual processes.
4. It is important to understand the organization's objectives when
assessing the impact of potential improvements

Answer: B


NEW QUESTION # 357
Which practice has a purpose that includes the handling of pre-defined, user-initiated demands for service?

Answer: A


NEW QUESTION # 358
Which guiding principle considers which parts of an existing process should be kept by identifying how they contribute to value creation?

Answer: C


NEW QUESTION # 359
What is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks?

Answer: D


NEW QUESTION # 360
Which term is used to define "any component that needs to be managed in order to deliver an IT service"?

Answer: A


NEW QUESTION # 361
......

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