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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Objectives
Troubleshooting and Support	- Common workspace issues resolution - Admin tools and diagnostic capabilities
Security and Compliance	- Authentication and access controls - Data retention and compliance settings
Integrations and App Management	- Slack app installation and management - Salesforce and third-party integrations
Workspace Administration	- Slack workspace setup and configuration - User provisioning and identity management
Channel and Collaboration Management	- Channel structure and governance - Messaging and collaboration features

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Salesforce Certified Slack Administrator Sample Questions (Q116-Q121):

NEW QUESTION # 116
You're an Org Admin for a company with only one Slack workspace. A teammate will be starting a new, complex project and requests a new workspace.
Which action should you take first before creating a new workspace? (Select the best answer.)

A. Confirm the channel naming conventions they might use.
B. Determine if the project team is using Slack workflows to automate processes.
C. Identify the tools the project team plans to use to track their progress.
D. Ensure you have an available resource to serve as a Workspace Admin.

Answer: D

Explanation:
Slack best practice states:
"Before creating a new workspace in Enterprise Grid, make sure you have a Workspace Admin available to manage settings, users, and day-to-day operations." Without a responsible Workspace Admin, new workspaces can become chaotic or mismanaged.
(Reference: Slack Administration Study Guide - Workspace Creation Best Practices)
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NEW QUESTION # 117
You're the Primary Owner of your company's Slack Business+ workspace. You need more assistance managing users and channels, so you task the Head of IT with these duties.
In order to be able to perform these duties, what is the role with the fewest privileges that the Head of IT should be assigned?
(Select the best answer.)

A. Org Admin
B. Workspace Owner
C. Member
D. Workspace Admin

Answer: D

Explanation:
According to Slack role definitions:
"Workspace Admins can manage members, channels, and settings for the workspace without the broader privileges of Workspace Owners or Org Admins." Org Admin (A) is too high-level for this task on Business+ (Org Admin is primarily an Enterprise Grid role).
Workspace Owner (C) has more extensive authority, including transferring workspace ownership. Member (D) cannot manage users or channels.
(Reference: Slack Administration Study Guide - Roles and Permissions)
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NEW QUESTION # 118
You're a Primary Org Owner for a bank's Slack Enterprise Grid.
Your compliance team is concerned that customer service employees may accidentally share sensitive information like account numbers.
What recommendation should you make?

A. Designate one admin per channel to monitor and report sensitive data to the compliance team.
B. Integrate with a Data Loss Protection (DLP) provider to remove sensitive data shared in Slack.
C. Install an eDiscovery app to log all message content in the channel, and maintain a record of all sensitive content shared.
D. Build a bot that will message members and ask them to remove sensitive customer data in the event that it is shared.

Answer: B

Explanation:
Slack's compliance and security guidance states:
"A Data Loss Prevention (DLP) integration actively monitors Slack messages and files for sensitive information, and can block, quarantine, or delete data according to your compliance policies." eDiscovery (A) archives content but doesn't prevent exposure. Bots (C) are reactive, not proactive. Manual monitoring by admins (D) is inefficient and error-prone.
(Reference: Slack Administration Study Guide - Integrating DLP Solutions with Slack)

NEW QUESTION # 119
As an Org Admin of a large Enterprise, you perform an annual channel cleanup exercise that includes archiving, deleting, and moving channels to an alternative workspace based on set criteria.
On average, there are around 1,000 channels that meet the criteria during this cleanup.
What is the most effective way to do this?

A. Utilize bulk channel lifecycle management APIs.
B. Take action from each channel's settings.
C. Request that each channel owner take action.
D. Use Slack's channel management tools.

Answer: A

Explanation:
Slack officially recommends for large-scale channel management:
"Use Slack's bulk channel management APIs (like conversations.archive and conversations.rename) to automate cleanup activities at scale." Manually using settings (C) or requesting owners' actions (D) is impractical for 1,000+ channels. Slack's standard UI tools (A) are efficient but not optimized for this volume compared to API automation.
(Reference: Slack Administration Study Guide - Bulk Channel Lifecycle Management)
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NEW QUESTION # 120
GoodAdvertisements Inc works with several companies to support global advertising campaigns and are on a paid plan. They are preparing for a campaign launch that requires input from multiple companies.
GoodAdvertisements Inc wants the ability to coordinate effectively with the companies before and during their respective launch in a private channel, but it is not clear whether the companies use paid Slack plans.
The Admins at the company want to take security precautions before inviting any outside individuals into their Slack workspace.
What is the best way for the Admins to have the individuals from the outside companies join the Slack workspace and ensure the process scales for future launches with other companies?

A. Have the Admins individually send out Single-Channel Guest invitations.
B. Require that invitations get approval via a #guest-invitation-approval channel so Admins can action the requests and inform project leaders to invite individuals from outside companies as Multi-Channel Guests. Set expiry dates for the Multi-Channel Guests.
C. Ask the outside companies to upgrade to the paid plan. Then, share the launch channel externally to the companies, and set a reminder to unshare the channel when the launch is complete.
D. Require that invitations get approval via a #guest-invitation-approval channel so Admins can action the requests and inform project leaders to invite individuals from outside companies as Single-Channel Guests. Set expiry dates for the Single-Channel Guests.

Answer: D

Explanation:
The best practice in Slack for securely collaborating with external partners is:
"Use Single-Channel Guests for external users when collaboration is limited to specific channels. Admins should control guest approvals, ideally via a private approval workflow, and set expiry dates for guest accounts to ensure access is revoked after projects end." Multi-Channel Guests (Option B) provide broader access than necessary, and manually inviting guests (Option C) does not scale well. Asking companies to upgrade (Option D) is unrealistic for scalable collaboration.
(Reference: Slack Administration Study Guide - Guest Management and External Collaboration)
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NEW QUESTION # 121
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