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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Four Dimensions of Service Management	- Value streams and processes - Organizations and people - Partners and suppliers - Information and technology
ITIL Service Value System (SVS)	- Guiding principles - Service value chain - Opportunity, demand, and value - Continual improvement - Governance
ITIL Practices Overview	- Technical management practices (e.g., deployment management, infrastructure and platform management) - General management practices (e.g., continual improvement, risk management) - Service management practices (e.g., incident management, service desk, change enablement)
Key Concepts of Service Management	- Organizations, service providers, service consumers - Value and value co-creation - Products and services relationship

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EXIN ITIL 4 Foundation Sample Questions (Q117-Q122):

NEW QUESTION # 117
What is the definition of warranty?

A. A means of identifying a result for a stakeholder
B. A means of determining whether a service is fit for purpose
C. A means of determining whether a service is fit for use
D. A means of identifying events that could cause harm or loss

Answer: C

NEW QUESTION # 118
What are guiding principles?

A. A description of one or more services that help address the needs of a target consumer group
B. A set of specialized organizational capabilities for enabling value for customers
C. Recommendations that help an organization when adopting a service management approach
D. A set of interconnected activities that help an organization deliver a valuable service

Answer: C

NEW QUESTION # 119
Which term is used to describe removing something that could have an effect on a service?

A. A problem
B. An incident
C. An IT asset
D. A change

Answer: D

Explanation:
In IT service management, a change refers to any alteration to the IT environment that can affect services, including removing components that could lead to potential issues.

NEW QUESTION # 120
What does 'change enablement' PRIMARILY focus on?

A. Changes to products and services
B. Changes to skills and competencies
C. Changes to organizational structure
D. Changes to service levels

Answer: A

NEW QUESTION # 121
Which are elements of the service value system?

A. Service provision, service consumption, service relationship management
B. Outcomes, utility, warranty
C. Governance, service value chain, practices
D. Customer value, stakeholder value, organization

Answer: C

NEW QUESTION # 122
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