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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Weight	Objectives
Workspace Administration	9%	- Manage workspace settings and configurations - Configure workspace-level and org-level policies - Understand Enterprise Grid organization vs single workspace
Channel & User Group Administration	28%	- Convert public channels to private channels - Configure channel management policies - Implement channel naming conventions and best practices - Manage default channels and required channels - Manage user groups and channel permissions
User Lifecycle Management	14%	- Configure user provisioning and deprovisioning - Configure single sign-on (SSO) and identity management - Handle user onboarding and offboarding - Manage user roles and admin roles
App Administration	10%	- Manage app approvals and app directory - Understand Slack Connect for inter-organization collaboration - Configure app permissions and settings - Manage integrations and workflows
Fundamentals	9%	- Understand Slack roles and responsibilities - Navigate the Slack Admin console - Differentiate between Slack plans and features
Security	15%	- Manage DLP (Data Loss Prevention) and retention policies - Configure security policies and compliance settings - Monitor and audit workspace activity - Configure domain and IP restrictions - Enable multi-factor authentication (MFA)
Enabling Slack Success	15%	- Promote best practices and user adoption - Drive organizational collaboration and productivity - Use analytics and reporting to measure engagement - Create help channels for user support

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Salesforce Certified Slack Administrator Sample Questions (Q111-Q116):

NEW QUESTION # 111
You're a Workspace Primary Owner for a Slack Pro workspace.
App requests from users are overwhelming.
You decide to create an app approval process.
Which two questions should you ask requestors during the app approval process?
(Choose 2 answers.)

A. Are competitors using the requested app?
B. What is the urgency level for the app request?
C. Does the app support Enterprise Key Management (EKM)?
D. Does the app support Data Loss Prevention (DLP)?
E. Does the app require a license?

Answer: B,E

Explanation:
Slack's best practices for app approval workflows recommend:
"Gather information on licensing requirements and urgency to prioritize app approvals and ensure security reviews align with business needs." Asking about DLP (A) and EKM (C) are technical security details assessed by IT or Security, not by the requestor. Competitor usage (B) is irrelevant to Slack security or approval decisions.
(Reference: Slack Administration Study Guide - Managing App Approvals)

NEW QUESTION # 112
You're an Org Owner on the Slack Enterprise Grid plan responsible for posting news for your entire organization to read. You want to limit posting permissions to admins only.
Sometimes the newsletters contain important action items, so it's important that everyone in your organization sees the message.
What is the best way to post your message?
(Select the best answer)

A. Send your newsletter to your organization's #general channel, and use the @channel notification.
B. Send your newsletter in all of your department-specific channels to maximize visibility.
C. Send your newsletter to your team's channel and then copy/paste the link to your message to each team channel in your organization.
D. Create a default org-wide channel called #announcements, and post your newsletter in this channel.

Answer: D

Explanation:
Slack recommends for official, organization-wide communications:
"Create an org-wide channel (such as #announcements) where only admins and owners can post. This ensures important messages are visible to all and remain uncluttered by unrelated posts." Option B and C involve redundancy and fragmentation. Using @channel in #general (D) risks spamming and frustrating members.
(Reference: Slack Administration Study Guide - Best Practices for Org-Wide Announcements)

NEW QUESTION # 113
You're an Org Admin for a company with only one Slack workspace. A teammate will be starting a new, complex project and requests a new workspace.
Which action should you take first before creating a new workspace? (Select the best answer.)

A. Identify the tools the project team plans to use to track their progress.
B. Confirm the channel naming conventions they might use.
C. Ensure you have an available resource to serve as a Workspace Admin.
D. Determine if the project team is using Slack workflows to automate processes.

Answer: C

Explanation:
Slack best practice states:
"Before creating a new workspace in Enterprise Grid, make sure you have a Workspace Admin available to manage settings, users, and day-to-day operations." Without a responsible Workspace Admin, new workspaces can become chaotic or mismanaged.
(Reference: Slack Administration Study Guide - Workspace Creation Best Practices)
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NEW QUESTION # 114
As an admin, managing apps across every workspace in an Enterprise Grid org can be time-consuming.
What is the most efficient way to manage apps at your organization?

A. Identify commonly used apps for your organization once per year, and set those apps to be automatically approved at the org level via whitelisting.
B. Create rules based on a chain of comparisons for each app request to be checked against and then approved or restricted based on the specified criteria.
C. Require end users to rate the complexity of their apps as high, medium, or low risk before submitting an app approval request.
D. Identify and restrict all apps that pose the most security risks to your organization, while automatically approving users to download any apps that don't fall within the restricted list.

Answer: D

Explanation:
Slack best practices for app governance recommend:
"The most efficient method is to proactively restrict high-risk apps and automatically allow safe, non- restricted apps, minimizing admin intervention." Annual whitelisting (B) is infrequent and can quickly become outdated. Asking users to self-rate risk (C) is unreliable. Complex rule chains (D) are difficult to maintain.
(Reference: Slack Administration Study Guide - Streamlining App Management)
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NEW QUESTION # 115
A company has recently implemented Slack, and many teams have started to use it instead of email. Admins want to help members be more productive in Slack without overwhelming them with too much training.
Which of the below would be the most effective way to increase members' productivity in Slack?

A. Allow employees to install social apps, like Giphy, that will help attract new Slack members.
B. Train everyone on how to create Slack integrations.
C. Connect tools they are already using, like Google Calendar or Box, to Slack.
D. Show employees how they can request new apps to be installed in Slack.

Answer: C

Explanation:
Slack's recommendation for increasing adoption and productivity states:
"Connect existing tools that users are already familiar with to Slack, so they immediately see value without needing extensive new training." This approach enhances workflows and familiarity, without adding a heavy burden of learning or complex processes.
(Reference: Slack Administration Study Guide - Accelerating Slack Productivity with Integrations)
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NEW QUESTION # 116
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