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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Build Integration Solutions | 23% | - Implement integration components and logic - Apply security and governance measures - Handle errors and exceptions |
| Topic 2: Evaluate Business Needs | 11% | - Identify functional and non-functional integration requirements - Classify data sensitivity level - Identify CRM success factors and regulatory impacts |
| Topic 3: Maintain and Monitor Integrations | 8% | - Monitor performance and availability - Troubleshoot and debug issues - Update and optimize integrations |
| Topic 4: Translate Needs to Integration Requirements | 22% | - Evaluate system and process constraints - Inventory systems and integration patterns - Determine security and performance requirements |
| Topic 5: Evaluate the Current System Landscape | 8% | - Identify system landscape, standards, limitations and protocols - Analyze constraints and pain points of existing systems - Evaluate authentication and authorization requirements |
| Topic 6: Design Integration Solutions | 28% | - Choose API types and communication protocols - Design solution components and architectures - Select appropriate integration patterns |
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NEW QUESTION # 85
Given the diagram above, a Salesforce org, middleware, and Historical Data store exist with connectivity between them. Historical records are archived from Salesforce, moved to a Historical Data store (which houses 20 million records and growing), and fine-tuned to be performant with search queries. When reviewing occasional special cases, call center agents that use Salesforce have requested access to view the historical case items that relate to submitted cases.
Which mechanism and patterns are recommended to maximize declarative configuration?
Answer: C
Explanation:
When designing a solution to view large volumes of archived data (over 20 million records) without physically storing them back in Salesforce, a Data Virtualization pattern is the architecturally preferred approach. This pattern allows users to view and interact with external data in real-time without the overhead of data replication, which would otherwise consume significant storage and impact platform performance.
To maximize declarative configuration, the Salesforce Platform Integration Architect should recommend Salesforce Connect. Salesforce Connect allows for the creation of External Objects, which behave much like standard objects but point to data residing outside of Salesforce. This is achieved by having the middleware (ESB) expose the Historical Data store via an OData (Open Data Protocol) endpoint. Once configured, call center agents can view historical case items directly on the Case record page using standard related lists or lookups, all configured through the point-and-click interface rather than custom code.
The provided landscape diagram illustrates a clear path from Salesforce through middleware to the Historical Data Store. Option A leverages this by using the ESB to bridge the protocol gap. Because the data store is already "fine-tuned to be performant with search queries," Salesforce Connect can efficiently query only the specific historical records needed for the current case view.
In contrast, Option B requires a "Request and Reply" pattern using Apex callouts and custom Lightning components. While functional, this is a code-heavy approach that increases technical debt and does not meet the "maximize declarative configuration" requirement. Option C, using "Fire and Forget" with Platform Events, is unsuitable for a synchronous "view data" request; Platform Events are asynchronous and would require a complex, custom-built UI to "wait" for and display the response. Therefore, the combination of OData and Salesforce Connect provides the most seamless, scalable, and low-maintenance solution for call center agents.
NEW QUESTION # 86
Northern Trail Outfitters needs to present shipping costs and estimated delivery times to its customers.
Shipping services used vary by region and have similar but distinct service request parameters. Which integration component capability should be used?
Answer: C
Explanation:
When dealing with multiple external service providers (like different regional shippers) that have varying API requirements, the most scalable architectural choice is an Enterprise Service Bus (ESB) or middleware solution. This scenario describes a classic "Orchestration" and "Transformation" use case.
An ESB excels at:
1. Routing/Mediation: The ESB can receive a single, standardized request from Salesforce ("Get Shipping Rates") and use business logic to determine which regional carrier's API should be called.
2. Transformation: Each carrier likely has a distinct XML or JSON schema. The ESB can transform the common data model sent by Salesforce into the specific format required by the chosen shipper.
3. Protocol Bridging: If one shipper uses SOAP and another uses REST, the ESB handles these technical differences, allowing Salesforce to interact with a single, simplified interface.
Option A (Apex REST) would require the Salesforce team to maintain custom code for every new shipping provider added, leading to high technical debt and maintenance challenges. Option C is incorrect because an ESB is a back-end infrastructure component, not a user interface tool.
By utilizing an ESB, Northern Trail Outfitters decouples Salesforce from the complexities of the shipping providers' APIs. This "Hub and Spoke" model means that adding a new regional shipper in the future only requires configuration within the ESB, rather than a full code deployment in Salesforce. This provides the agility and architectural separation necessary for a global retail operation.
NEW QUESTION # 87
Universal Containers (UC) is currently managing a custom monolithic web service that runs on an on-premise server.
This monolithic web service is responsible for Point-to-Point (P2P) integrations between:
1. Salesforce and a legacy billing application
2. Salesforce and a cloud-based Enterprise Resource Planning application
3. Salesforce and a data lake.
UC has found that the tight interdependencies between systems is causing integrations to fail.
What should an architect recommend to decouple the systems and improve performance of the integrations?
Answer: D
NEW QUESTION # 88
Northern Trail Outfitters wants to use Salesforce as a front end for creating accounts using the lead-to- opportunity process. An order is created in Salesforce when the opportunity is Closed/Won, but the back-end Enterprise Resource Planning (ERP) system is the data master for order. The customer wants to be able to see within Salesforce all the stages of order processing like Order Created, Order Shipped, and Order Paid that are within the retention window. Which message durability consideration should an integration architect make when designing a solution to meet these business requirements?
Answer: C
Explanation:
When designing a solution that requires Salesforce to receive and display updates from a back-end ERP (such as order status changes), message durability is a critical factor for ensuring data consistency. In an event- driven architecture using Platform Events or Change Data Capture (CDC), Salesforce utilizes an event bus to handle these incoming notifications.
For high-volume event messages, the Salesforce platform provides a native 72-hour (3-day) retention window. This is a significant architectural advantage for several reasons:
* System Resilience: If the Salesforce org or the integration middleware experiences a temporary disruption or is undergoing maintenance, the event messages published by the ERP remain stored in the bus for up to 3 days.
* Data Recovery: Once the connection is restored, the subscribing system (Salesforce) can use the Replay ID to catch up on any missed events from the last 72 hours, ensuring that order stages like
"Order Shipped" or "Order Paid" are not missed.
* SLA Management: This 3-day window exceeds the 24-hour limit of older technologies like PushTopics or Outbound Messaging (Option A), providing more breathing room for disaster recovery scenarios.
While ReplayID -1 (Option C) is used to subscribe only to new events published after the subscription starts, it does not address the durability or retention of historical events needed for recovery. By highlighting the 72- hour retention window, the integration architect provides a design that is robust against outages and guarantees that the "System of Engagement" (Salesforce) stays synchronized with the "System of Record" (ERP).
NEW QUESTION # 89
Which WSDL should an architect consider when creating an integration that might be used for more than one salesforce organization and different metadata?
Answer: B
Explanation:
The Partner WSDL is the best option for creating an integration that might be used for more than one Salesforce organization and different metadata.The Partner WSDL is loosely typed and can reflect against any configuration of Salesforce. It is static and does not change if modifications are made to an organization's Salesforce configuration. Therefore, it is more flexible and adaptable than the Enterprise WSDL, which is strongly typed and bound to a specific configuration of Salesforce1 References: Differences between Salesforce provided WSDL files
NEW QUESTION # 90
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