100%합격보장가능한ITIL-4-CDS합격보장가능시험덤프자료

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionObjectives
Topic 1: Team Collaboration and Shift-Left Approach- Collaborative practices
  • 1. Cross-functional teamwork
    • 2. Agile and DevOps integration
      - Shift-left principles
      • 1. Knowledge management empowerment
        • 2. Early resolution of incidents
          Topic 2: Organizational Structure and Service Value System- Service value chain integration
          • 1. Plan, improve, engage activities
            • 2. Design and transition considerations
              - ITIL Service Value System (SVS)
              • 1. Guiding principles application
                • 2. Governance and value co-creation concepts
                  Topic 3: Service Performance and Measurement- Continual improvement
                  • 1. Improvement models and practices
                    • 2. Feedback loops and reporting
                      - Metrics and KPIs
                      • 1. Service level metrics
                        • 2. Performance indicators alignment
                          Topic 4: Value Streams and Service Delivery- Value stream mapping
                          • 1. Incident-to-resolution value streams
                            • 2. Design-to-transition value streams
                              - Workflow optimization
                              • 1. Lean principles in service delivery
                                • 2. Eliminating waste in processes
                                  Topic 5: ITSM Practices in Create, Deliver and Support- Change Enablement
                                  • 1. Change control and risk assessment
                                    - Problem Management
                                    • 1. Root cause analysis and prevention
                                      - Service Level Management
                                      • 1. SLAs and service expectations
                                        - Service Desk
                                        • 1. User support and communication channels
                                          - Incident Management
                                          • 1. Incident lifecycle and resolution

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                                            최신 Peoplecert Certification ITIL-4-CDS 무료샘플문제 (Q20-Q25):

                                            질문 # 20
                                            An organization is planning to implement a new service management toolset for effective integration of management practices. Which feature of the service management toolset will be the MOST important in achieving this?

                                            정답：B


                                            질문 # 21
                                            An organization has experienced difficulties in providing user support at expected levels. The organization has asked one of its relationship managers and a business analyst to gather information about the types of issues which users and customers are experiencing. The organization would also like to understand the operational issues that support teams are experiencing. Which practice is most likely to provide this information?

                                            정답：A


                                            질문 # 22
                                            To stay ahead of its competition, an organization's leadership team is focused on ensuring that product innovations reach customers quickly. A team is discussing how it can leverage value stream mapping in support of this goal. The team wants to improve the entire end-to-end value stream. Which improvement is MOST LIKELY to improve the entire value stream?

                                            정답：D


                                            질문 # 23
                                            When verifying that an incident has been resolved, which is an example of value as perceived by a user?

                                            정답：B


                                            질문 # 24
                                            A software development company wants to improve its service delivery by implementing a value stream for a new service creation. The company aims to balance speed and quality of service delivery. How should the company structure its value stream to meet this objective?

                                            정답：B


                                            질문 # 25
                                            ......

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