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| Section | Objectives |
|---|---|
| Topic 1: Service Management Data Model Usage | - Operational use of CMDB and CSDM
|
| Topic 2: Discovery and Integration | - Data ingestion and integration
|
| Topic 3: CMDB (Configuration Management Database) | - Identification and Reconciliation Engine (IRE)
|
| Topic 4: Data Foundations and Governance | - Data quality management
|
| Topic 5: Common Service Data Model (CSDM) | - CSDM framework overview
|
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NEW QUESTION # 109
A Service Desk Manager wants to use Unified Map to find active incidents or problems for a selected CI.
Which panel provides these details?
Answer: C
Explanation:
The Related items panel displays records associated with the selected CI, including active incidents, problems, changes, and other task-related information. This allows the Service Desk Manager to move from the CI's topology to the operational records currently affecting or involving that CI.
The Overview panel presents summarized CI information. The Attributes panel displays field values belonging to the CI. The Application services panel identifies service associations and dependencies, but it is not the primary panel for listing related Incident and Problem records.
Unified Map is intended to combine CI details, relationships, service context, and operational information in a single graphical experience. Its filtering capabilities also allow users to focus on relevant CI types and business-critical elements when analysing a service or CI topology.
Therefore, Related items is the panel that provides the required active task information.
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NEW QUESTION # 110
A CMDB Administrator wants to take full advantage of the CMDB 360/Multisource CMDB feature.
How does this feature help?
(Choose two options.)
Answer: C,D
Explanation:
CMDB 360, also known as Multisource CMDB, preserves source-specific CI information instead of retaining only the final reconciled value. Administrators can therefore examine the latest values contributed by individual sources and identify missing, inconsistent, or conflicting attribute values. This source-level history also allows the platform to recalculate the winning CMDB value after reconciliation logic changes, without requiring each source to submit its data again.
Option B is therefore correct because stored multisource data supports recomputation following a reconciliation-rule change. Option D is correct because CMDB 360 records the latest source contribution and makes it available for comparison and analysis.
Option A is misleading. Standard IRE reconciliation rules can use discovery sources even when CMDB 360 is not enabled; CMDB 360 enhances visibility and recomputation but is not what makes basic source-priority rules possible. Option C describes the broader role of CMDB Health or Data Foundations dashboards rather than CMDB 360. The guide identifies source-value gaps and differing source values as the principal insights delivered by CMDB 360.
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NEW QUESTION # 111
A CMDB Architect intends to populate the CMDB by using CSDM guidance.
Which key stakeholders should be involved in decisions regarding population of the CMDB during the CSDM Crawl stage?
Answer: A
Explanation:
The Crawl stage establishes the initial CSDM foundation and design information required to create a usable CMDB. This includes identifying applications, their ownership, associated Application Services, foundational reference data, and essential relationships.
The Application Owner provides authoritative information concerning the Business Application, including ownership, lifecycle, criticality, purpose, and portfolio context. The Application Service Owner provides operational knowledge about the deployed Application Services, their environments, support arrangements, and relationships to underlying CIs.
The guide explains that Crawl addresses the Foundation and Design domains. Foundation establishes organizations, locations, users, groups, products, and core CI information, while Design introduces Business Applications, capabilities, processes, Information Objects, ownership, and architecture context.
Business Service Managers and Technology Service Owners become more central as business-facing and technical services mature during later stages. Customer Service Managers are primarily associated with service consumption. Therefore, B is correct.
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NEW QUESTION # 112
A CMDB Architect intends to build a CMDB using CSDM guidance.
Which CMDB tables will the architect use to build the CSDM Sell/Consume domain?
Answer: A
Explanation:
The correct answer is Business Service Offering and Business Service. In CSDM, the Sell/Consume domain represents how services are presented to and consumed by business users, customers, or consumers. Business Services describe the business-facing services delivered by the organization, while Business Service Offerings represent the specific consumable versions of those services, often differentiated by audience, location, service level, availability, or entitlement. Option A belongs more closely to technical service delivery and management, not Sell/Consume. Option B belongs to Design and Planning, where Business Applications, Business Capabilities, and Information Objects are modeled. Since the question specifically asks for the Sell
/Consume domain, the correct tables are Business Service and Business Service Offering.
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NEW QUESTION # 113
User endpoint devices are imported into the CMDB and populate the Assigned to [assigned_to] field on the Computer [cmdb_ci_computer] CI. The Asset team requests that Configuration Analysts populate the Assigned to field on the related Asset.
What action does a Configuration Analyst take to achieve this in an automated way?
Answer: A
Explanation:
Data Foundations strongly encourages using out-of-box synchronization mechanisms rather than custom scripting whenever possible, to reduce technical debt and improve upgrade safety. In this scenario, endpoint data is being ingested into the CI record, and the Asset team needs the corresponding Asset record kept in sync automatically for their asset management processes.
The recommended approach is to use Asset CI Field Mapping, which is designed specifically to map and synchronize fields between an Asset and its related CI. Creating or updating a mapping rule for "Assigned to" allows the platform to replicate the value in a controlled, supportable way without writing scripts. This approach aligns with best practices: standard configuration, clear governance, and minimal custom code.
NEW QUESTION # 114
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