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Cisco 700-805 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Roles and Responsibilities	30%	- Describe Renewals Manager role and integration - Explain renewals tasks and success metrics
Topic 2: Business Acumen	30%	- Describe renewal cycle and risk action planning - Interpret key financial terms (e.g., CAPEX, OPEX) - Evaluate products and services to meet customer goals
Topic 3: Customer Success	10%	- Explain customer journey & IT purchasing models - Define customer success
Topic 4: Customer Success Foundation	10%	- Define customer experience - Explain recurring revenue financial implications - Describe recurring revenue financial terms - Explain the stages of the customer lifecycle
Topic 5: Cisco Tools and Processes	20%	- Describe CX Portfolio and deal management processes - Explain Smart Accounts & Smart Licensing

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Cisco Renewals Manager Sample Questions (Q81-Q86):

NEW QUESTION # 81
What is the main purpose of CCW-R?

A. to allow customers and partner store new software subscriptions and service contracts from one tool
B. to capture partner and customer bill ng preferences
C. to allow customers and partners to download renewal data
D. to factor customer ATR, up sell and attrition

Answer: A

NEW QUESTION # 82
Which success indicator for a Renewals Manager is valid?

A. on-time renewal
B. increased deployment of licenses
C. stabilized customer satisfaction scores
D. new product introductions

Answer: A

Explanation:
A success indicator for a Renewals Manager that is valid is on-time renewal. On-time renewal measures the percentage of customers who renew their contracts with Cisco before or on the expiration date. On-time renewal reflects the Renewals Manager's ability to retain customers and revenue, as well as to increase customer satisfaction and loyalty. On-time renewal also reduces the risk of losing customers to competitors or alternative solutions. On-time renewal is calculated by dividing the number of customers who renew on time by the number of customers who are eligible to renew in a given period. On-time renewal is different from other metrics such as increased deployment of licenses, stabilized customer satisfaction scores, or new product introductions, which are not directly related to the Renewals Manager's role or performance.

NEW QUESTION # 83
What are two important actions of a successful Renewals Manager? (Choose two.)

A. align solely with the Customer Success Manager
B. understand the portfolio of products and services
C. build and maintain relationships with internal and external stakeholders
D. proactively solve TAC issues
E. schedule daily meetings with the customer

Answer: B,C

NEW QUESTION # 84
Which approach should be applied when renewing a quote?

A. Reward led approach
B. Concerns led approach
C. Product led approach
D. Solutions led approach

Answer: D

Explanation:
A solutions led approach should be applied when renewing a quote. A solutions led approach focuses on understanding the customer's pain points, challenges, goals, and desired outcomes, and then proposing a solution that can address them effectively. A solutions led approach is different from a product led approach, which focuses on highlighting the features and benefits of a product or service without considering the customer's specific needs or situation. A solutions led approach can help create more value for the customer, as well as differentiate your offering from competitors. A solutions led approach can also help build trust and rapport with the customer, as well as increase their satisfaction and loyalty. By applying a solutions led approach when renewing a quote, you can demonstrate your commitment to helping the customer achieve their objectives, as well as showcase your expertise and credibility in providing the best solution for them

NEW QUESTION # 85
What does TPV means ?

A. Total Partner View
B. Total Product Value
C. Telepresence Vlue
D. Total Partner Value

Answer: A

NEW QUESTION # 86
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