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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionWeightObjectives
Predictive Routing (GPR) Implementation40%- Data preparation and model training
- Performance monitoring and reporting
- Getting started and prerequisites
- Testing, validation, and deployment
- Configuration and setup of GPR
Predictive Engagement (GPE) Implementation45%- Setup and configuration basics
- Optimization and continuous improvement
- Agent experience and real-time insights
- Creating and managing action maps
- Defining customer segments and engagement strategies
AI Fundamentals in Genesys Cloud CX15%- Core AI concepts for customer engagement
- AI architecture and integration within Genesys Cloud CX
- Overview of Predictive Engagement (GPE) and Predictive Routing (GPR)

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q72-Q77):

NEW QUESTION # 72
What is a primary limitation of legacy skills-based routing that Genesys Predictive Routing aims to overcome?
Response:

Answer: C


NEW QUESTION # 73
What does the "frequency cap" setting control in an action map?
Response:

Answer: B


NEW QUESTION # 74
Which metric helps identify how well an action map performs in influencing outcomes?
Response:

Answer: D


NEW QUESTION # 75
The Journey Panel includes visual icons that represent different visitor events such as page views, engagements, and outcomes.
(True/False)
Response:

Answer: A


NEW QUESTION # 76
Which two benefits does the Journey Panel offer to agents?
(Choose two)
Response:

Answer: A,B


NEW QUESTION # 77
......

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