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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Data and Analytics Management17%- Data import/export tools
- Reports and dashboards
- Data validation and deduplication
- Data security and quality
Topic 2: Sales and Marketing Applications10%- Campaigns and products
- Lead and opportunity management
- Forecasts and sales processes
Topic 3: Configuration and Setup15%- Profile and permission sets
- User management and security
- Sharing model and access controls
- Company and org settings
Topic 4: Service and Support Applications10%- Case management
- Knowledge and support tools
- Entitlements and service contracts
Topic 5: Agentforce AI8%- Use cases and limitations
- AI assistant configuration
Topic 6: Workflow/Process Automation15%- Automation best practices
- Salesforce Flow
- Approval processes
Topic 7: Productivity and Collaboration10%- Activities, tasks, and events
- Chatter configuration
- Email and calendar integration
Topic 8: Object Manager and Lightning App Builder20%- Lightning record pages and components
- Fields, relationships, and schema
- Standard and custom objects
- Lightning App Builder and page layouts

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Salesforce Certified Administrator Sample Questions (Q102-Q107):

NEW QUESTION # 102
Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than two hours to an urgent Case queue and alert the support manager.
Which feature should an administrator configure to meet this requirement?

Answer: D

Explanation:
Explanation
Case escalation rules are a feature that can be used to meet this requirement. Case escalation rules can automatically escalate cases that meet certain criteria, such as being open for more than a specified time or having a certain priority. Escalation rules can assign cases to a different owner or queue and send email notifications to the support manager or other recipients. References:
https://help.salesforce.com/s/articleView?id=sf.case_escalation.htm&type=5


NEW QUESTION # 103
The administrator at AW Computing wants to send off client welcome tasks and a welcome email to the primary contact automatically when an Opportunity is Closed won.
What automation tool best accomplishes this?

Answer: C


NEW QUESTION # 104
Which tool should an administrator use to review recent configuration changes made in their org?

Answer: C

Explanation:
Explanation
Setup audit trail is a tool that allows administrators to review recent configuration changes made in their org. It shows a list of up to 180 days of setup changes made by anyone in the org, including the date, time, user, and type of change. It can help administrators track who made what changes and when, and troubleshoot any issues caused by configuration changes. Critical updates are notifications that inform administrators of new features or enhancements that may impact their org; they do not show configuration changes made by users.
Debug logs are records of database operations, system processes, and errors that occur when executing a transaction or running unit tests; they do not show configuration changes made by users either. Field history tracking is a feature that allows administrators to track changes to the values of certain fields on records; it does not show configuration changes made in setup. References:
https://help.salesforce.com/s/articleView?id=sf.monitorsetup.htm&type=5


NEW QUESTION # 105
Northern Trail Outfitters has a custom quick action on Account that creates a new Case.
How should an administrator make the quick action available on the Salesforce mobile app?

Answer: B


NEW QUESTION # 106
An administrator has been asked to change the data type of an auto number to text field.
What should the administrator be aware of before changing the field?

Answer: A

Explanation:
Explanation
One thing that an administrator should be aware of before changing an auto-number field to text field is that this change is prevented by Salesforce; it cannot be done because it would cause data loss and inconsistency.
Auto-number fields are fields that automatically assign unique numeric values to each record; they cannot be changed to text fields because text fields do not have this functionality and may allow duplicate or invalid values. Existing field values remaining unchanged, being converted, or being deleted are not things that would happen before changing an auto-number field to text field because this change cannot happen at all.
References: https://help.salesforce.com/s/articleView?id=sf.fields_about_auto_number.htm&type=5


NEW QUESTION # 107
......

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