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Salesforce AI-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Agent Force Concepts	30%	- Data Cloud & Grounding Techniques 1. Real-world applications - Einstein GPT Integration 1. Advanced implementation strategies
Topic 2: Prompt Engineering	30%	- Prompt Builder & Template Creation 1. Best practices - Agentforce AI Setup & Configuration 1. Advanced implementation strategies
Topic 3: Einstein Trust Layer & Security		- Trust Layer & Security Features 1. Enterprise-grade deployment - Data Masking 1. Configuration of privacy data entities
Topic 4: Reasoning Engine & AI Actions		- Workflow mastery 1. Standard Agent actions 2. Custom Agent actions (Apex) 3. Custom Agent actions (Flows)

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Salesforce Certified Agentforce Specialist Sample Questions (Q38-Q43):

NEW QUESTION # 38
Universal Containers has a new AI project. What should An Agentforce consider when adding a related list on the Account object to be used in the prompt template?

A. After selecting a related list from the Account, use the field picker to choose merge fields in Prompt Builder.
B. The fields for the related list are based on the default page layout of the Account for the current user.
C. Prompt Builder must be used to assign the fields from the related list as a JSON format.

Answer: A

Explanation:
Universal Containers (UC) wants to include details from a related list on the Account object in a prompt template. This is typically done via Prompt Builder in Salesforce's generative AI setup.
Prompt Builder Behavior
Selecting a Related List: Within Prompt Builder, you can navigate to the object (Account) and choose which related list (e.g., Contacts, Opportunities) you want to reference.
Field Picker: Once a related list is chosen, Prompt Builder provides a field picker interface, allowing you to select specific fields from that related list. These fields then become available for merge fields or dynamic insertion within your prompt.

NEW QUESTION # 39
An Agentforce agent is designed to recommend next steps but NOT execute them automatically.
What is this an example of?

A. Advisory (copilot-style) agent
B. Background system agent
C. Fully autonomous agent
D. Read-only agent

Answer: A

Explanation:
Advisory agents recommend actions while leaving execution to humans.

NEW QUESTION # 40
Universal Containers wants to utilize Agentforce for Sales to help sales reps reach their sales quotas by providing AI-generated plans containing guidance and steps for closing deals. Which feature meets this requirement?

A. Create Close Plan
B. Create Account Plan
C. Find Similar Deals

Answer: A

Explanation:
Universal Containers (UC) aims to leverage Agentforce for Sales to assist sales reps with AI- generated plans that provide guidance and steps for closing deals.

NEW QUESTION # 41
An AgentForce Specialist wants to troubleshoot an agent that is hallucinating weblinks. The agent has an action that uses a prompt template, which is using a knowledge retriever, to generate the output text that the agent will use. Which process is appropriate to find the root cause of the hallucination behavior?

A. Examine the topic instructions and ensure the word "ALWAYS" is used in the hallucination guardrails.
B. Examine the topic name and classification description for hallucination guardrails.
C. Examine the prompt instructions and contents of the chunks shown in the resolved prompt output.

Answer: C

Explanation:
Comprehensive and Detailed Explanation From Exact Extract of AgentForce Documents:
According to the AgentForce Troubleshooting and Optimization Guide, hallucinations - instances where the agent fabricates details such as weblinks or data - often occur due to issues in prompt construction or retrieved content grounding. The recommended diagnostic process involves inspecting the prompt template instructions and reviewing the resolved prompt output, including the actual retrieved knowledge chunks.
By examining these areas, the AgentForce Specialist can determine whether the hallucinated content originates from ambiguous prompt phrasing, missing grounding variables, or irrelevant retrieval results. This approach ensures an evidence-based investigation directly linked to the agent's reasoning and generation steps.

NEW QUESTION # 42
Universal Containers (UC) plans to automatically populate the Description field on the Account object. Which type of prompt template should UC use?

A. Flex Prompt template
B. Sales Email prompt template
C. Field Generation prompt template

Answer: C

Explanation:
Universal Containers (UC) wants to automatically populate the Description field on the Account object. The AI-driven solution must generate textual data and write it directly into a field.
Field Generation Prompt Template
Primary Use Case: A Field Generation prompt template is specifically designed to create or fill in fields on a record with AI-generated text.
Auto-population: By configuring a Field Generation prompt template, admins can define the instructions, data inputs, and desired output for the AI. The resulting text then populates the specified field, such as the Account Description.

NEW QUESTION # 43
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