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Candidates who pass the ServiceNow CIS-ITSM certification exam can demonstrate their expertise in implementing and configuring ServiceNow ITSM solutions. Certified Implementation Specialist - IT Service Management certification validates a candidate's skills in designing and implementing ITIL-based IT service management processes, as well as their ability to customize ServiceNow ITSM solutions to meet the unique needs of their organization. Certified Implementation Specialist - IT Service Management certification is also a valuable credential for IT professionals who want to advance their careers in IT service management.
ServiceNow CIS-ITSM Certification Exam is recognized as a standard for IT professionals who implement ITSM processes and solutions on the ServiceNow platform. Certified Implementation Specialist - IT Service Management certification exam tests the knowledge and skills of candidates in the areas of ITSM best practices, ServiceNow platform configuration, ITSM process design, and ITSM tool integration. Certified Implementation Specialist - IT Service Management certification exam is designed to ensure that certified professionals have the knowledge and skills necessary to successfully implement and manage ITSM processes and solutions using ServiceNow.
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The CIS-ITSM certification exam is designed to test the proficiency of IT professionals in configuring and implementing ServiceNow ITSM. CIS-ITSM exam consists of approximately 60 multiple-choice questions that are designed to assess the candidate's knowledge of ServiceNow ITSM processes and modules. CIS-ITSM Exam is timed and must be completed within 90 minutes.
NEW QUESTION # 20
If you modify base instance process, it will be skipped during upgrades.
Answer: B
NEW QUESTION # 21
Using User Criteria, access to catalog categories and catalog items can be applied based on _____________.
(Choose three.)
Answer: B,C,D
Explanation:
Explanation/Reference:
NEW QUESTION # 22
A new problem manager wants a high level view of the activities in problem management.
What module do you recommend?
Answer: D
Explanation:
Answer B aligns with the baseline ServiceNow implementation: B. Problem > Overview. Problem Management focuses on identifying and controlling the underlying causes of incidents. ServiceNow separates investigation, root-cause analysis, workaround communication, fix implementation, post-fix review, Known Error knowledge, Problem Tasks, and risk acceptance so that permanent remediation is governed independently from the short-term restoration objective of Incident Management. The key exam technique is to identify the object that directly controls the requested behavior, rather than selecting a nearby administrative feature that only reports on, displays, or indirectly influences the process. The remaining choices are not the best fit. A. Problem > Dashboard; C. Problem > Process Health Dashboard; D. Problem > Homepage. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS-ITSM curriculum. Study Guide Topics: Problem Management; baseline configuration; roles and access; lifecycle and automation behavior.
NEW QUESTION # 23
Your Problem Manager has a structured problem management process, which includes a final review of the solution implemented and of the data regarding incident reduction. When a problem is resolved, after implementing a fix, they want the Post Fix Review task to be automatically created and assigned to the Problem assignee.
What feature would you use to meet this requirement?
Answer: E
Explanation:
The correct selection is E because E. Flow Designer. Incident Management is designed to restore normal service operation as quickly as practical while maintaining accurate routing, communication, categorization, and lifecycle data. Baseline configuration relies heavily on the Incident table, Incident Properties, assignment logic, views, inbound email processing, roles, and integrations with Knowledge, Problem, Change, and the CMDB. The key exam technique is to identify the object that directly controls the requested behavior, rather than selecting a nearby administrative feature that only reports on, displays, or indirectly influences the process. The remaining choices are not the best fit. A. State Model; B. Workflow Dashboard; C. Action Modeler. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS-ITSM curriculum. Study Guide Topics: Incident Management; baseline configuration; roles and access; lifecycle and automation behavior.
NEW QUESTION # 24
Which of the following is NOT a valid Requested Item Catalog Task state?
Answer: D
NEW QUESTION # 25
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