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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionWeightObjectives
AI Fundamentals in Genesys Cloud CX15%- Core AI concepts for customer engagement
- Overview of Predictive Engagement (GPE) and Predictive Routing (GPR)
- AI architecture and integration within Genesys Cloud CX
Predictive Routing (GPR) Implementation40%- Configuration and setup of GPR
- Performance monitoring and reporting
- Getting started and prerequisites
- Data preparation and model training
- Testing, validation, and deployment
Predictive Engagement (GPE) Implementation45%- Agent experience and real-time insights
- Defining customer segments and engagement strategies
- Creating and managing action maps
- Setup and configuration basics
- Optimization and continuous improvement

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q37-Q42):

NEW QUESTION # 37
What is a primary limitation of legacy skills-based routing that Genesys Predictive Routing aims to overcome?
Response:

Answer: C


NEW QUESTION # 38
Predictive Engagement reports in Genesys Cloud can be scheduled for automated delivery.
(True/False)
Response:

Answer: B


NEW QUESTION # 39
An action map can only be active on a single webpage at a time.
(True/False)
Response:

Answer: A


NEW QUESTION # 40
After a successful test and validation, how is Predictive Routing activated in Genesys Cloud CX?
Response:

Answer: A


NEW QUESTION # 41
Which two best practices apply when managing multiple action maps?
(Choose two)
Response:

Answer: A,B


NEW QUESTION # 42
......

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