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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Objectives
Topic 1: Security and Compliance	- Authentication and access controls - Data retention and compliance settings
Topic 2: Troubleshooting and Support	- Admin tools and diagnostic capabilities - Common workspace issues resolution
Topic 3: Integrations and App Management	- Salesforce and third-party integrations - Slack app installation and management
Topic 4: Workspace Administration	- User provisioning and identity management - Slack workspace setup and configuration
Topic 5: Channel and Collaboration Management	- Messaging and collaboration features - Channel structure and governance

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Salesforce Certified Slack Administrator Sample Questions (Q166-Q171):

NEW QUESTION # 166
You're an admin in your organization's external workspace primarily used for Slack Connect conversations.
You received several complaints about inappropriate messages from an external user.
Which step should you take to eliminate inappropriate messages from this user moving forward?

A. Encourage users who reported the messages to use the /leave slash command in each conversation with the offensive user.
B. Remove the user from all of their channels in bulk using the External People menu.
C. Mute the offensive user in each of the channels where they have membership using the channel Settings menu.
D. Disconnect all shared connection points with the offensive user's organization using the Connections menu.

Answer: B

Explanation:
Slack recommends:
"Admins can remove external members from all Slack Connect channels in bulk via the External People Management dashboard." Disconnecting all shared connections (A) is extreme and affects the entire organization. Muting (C) only hides messages for individuals. /leave (D) only removes users themselves, not the offender.
(Reference: Slack Administration Study Guide - Managing External Users)
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NEW QUESTION # 167
You are a Workspace Admin in your organization's Slack Pro instance.
A terminated user is still active because Okta (your IdP) is down.
Which immediate steps should you take?

A. Change the member's email to a dummy email and perform a force logout so they will not be able to log back in.
B. Ask your IT team and Primary Org Owner to contact both Okta and Slack customer service right away to address the technical issue.
C. Deactivate the member's account in Slack settings, and ask the Human Resources (HR) team to notify you of any other employee updates until Okta is working again.
D. Temporarily make the #general channel read-only, delete the offensive messages left by the member, and reach out to the member's previous manager.

Answer: C

Explanation:
Slack's immediate response guidance states:
"If SCIM provisioning is unavailable, Workspace Admins should manually deactivate users through Slack settings to immediately prevent access." Changing the email (A) is messy and not recommended. Making #general read-only (B) doesn't prevent broader access. Contacting support (D) is useful, but not immediate enough for stopping access.
(Reference: Slack Administration Study Guide - Managing User Access in Case of SCIM Outage)
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NEW QUESTION # 168
You're an Org Owner at a 10,000-person company that uses Slack across the organization.
In a recent feedback survey, employees have expressed frustrations about silos, lack of transparency, and difficulty locating information.
IT leadership asks you to provide metrics that can be tracked over the course of the next year to measure progress toward increasing transparency.
What type of data would you recommend the team track?
(Select the best answer.)

A. Percentage of message engagement in org-wide announcements channels in the last six months
B. Number of multi-workspace channels across the organization
C. Percentage of messages viewed in public channels vs. in private channels and direct messages (DMs)
D. Number of weekly active members (i.e., active in the last 7 days)

Answer: C

Explanation:
Slack recommends measuring transparency by:
"Tracking the percentage of messages sent or viewed in public channels versus private channels and DMs. An increase in public activity correlates to increased organizational transparency." While engagement and activity metrics (A, C, D) are useful for other goals, measuring the public vs. private messaging ratio directly addresses transparency concerns.
(Reference: Slack Administration Study Guide - Analytics for Measuring Transparency and Collaboration)
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NEW QUESTION # 169
You provide channel strategy recommendations to your organization and want to ensure the right level of information visibility.
In which situation would a private channel best suit the needs of the teams involved?

A. A team within your organization has announced that they're kicking off a new project and will need a channel to collaborate.
B. Your organization is globally distributed and would like to create a channel specific to events occurring at your organization's headquarters location.
C. A team of human resources members and hiring team members need to have an ongoing discussion regarding an open role, including discussion of role requirements, compensation, and candidate information.
D. A cross-functional team would like to explore new ideas for providing customer value on a new product line.

Answer: C

Explanation:
Slack recommends:
"Private channels are best for sensitive discussions such as hiring, compensation, or any confidential information that should not be visible to all workspace members." Projects (B), brainstorming (C), and event announcements (D) are usually better suited for public channels to maximize visibility.
(Reference: Slack Administration Study Guide - When to Use Private Channels)
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NEW QUESTION # 170
The Operations team at Fire Extinguishers Ltd has recently launched Slack and wants to better collaborate when internal alerting systems notify them of a failure. In the past, it was difficult to identify where the alert was coming from and who was responding. Sometimes, the team even missed the alerts.
The Operations team and the Security team both have alerting set up with popular software tools, and the alerts get sent to multiple, unrelated teams.
What should Fire Extinguishers Ltd do to centralize their alerting identification and response?

A. Install apps from the Slack App Directory for the tools they use, and have the apps post alerts in a
#alerts-all channel for the relevant teams to monitor.
B. Build custom apps for all the popular tools that send the alerts to one channel.
C. Set up Slackbot custom responses to trigger when the word "alert" or "failure" is used in Slack.
D. Send an announcement to the company reminding them to be more responsive when receiving alerts.

Answer: A

Explanation:
The best practice is to install official, vetted apps for each alerting tool from the Slack App Directory and configure them to post into a centralized channel (such as #alerts-all). According to Slack documentation:
"Integrating alerting tools through approved apps ensures reliable, structured, and centralized notifications.
Centralized channels allow all relevant teams to quickly monitor, identify, and respond to incidents." Building custom apps is unnecessary if existing integrations meet the needs, and reminders or Slackbot triggers do not solve the systemic problem.
(Reference: Slack Administration Study Guide - Integration Management and Best Practices)
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NEW QUESTION # 171
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