100% Pass 2026 Microsoft Latest MB-240: Microsoft Dynamics 365 Field Service Functional Consultant Reliable Practice Questions

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Microsoft MB-240 Exam Syllabus Topics:

SectionWeightObjectives
Schedule and Dispatch Work20%- Resource scheduling
  • 1. Use schedule board
    • 2. Optimize scheduling and routing
      Manage Inventory and Assets15%- Inventory management
      • 1. Manage products and stock
        • 2. Track customer assets
          Work Order Management25%- Manage work orders lifecycle
          • 1. Manage incidents and service tasks
            • 2. Create and manage work orders
              Configure Dynamics 365 Field Service20%- Configure Field Service settings
              • 1. Set up Field Service parameters
                • 2. Configure organizational units and resources
                  Field Service Mobile and Customer Experience20%- Customer engagement
                  • 1. Customer communication workflows
                    • 2. Service feedback management
                      - Mobile app configuration
                      • 1. Enable offline capabilities
                        • 2. Configure Field Service mobile app

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                          Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q75-Q80):

                          NEW QUESTION # 75
                          Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
                          After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
                          You are a Dynamics 365 for Field Service system administrator.
                          You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.
                          Solution: You implement the following configuration changes:
                          1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.
                          2) Assign an Hourly Markup percentage to each Resource Pay Type.
                          3) Assign Resource Pay Types to the applicable Pay Type.
                          4) Create Business Closures.
                          5) Create Bookable Resources with Hourly Rates.
                          Does this meet the goal?

                          Answer: B


                          NEW QUESTION # 76
                          For which two purposes can you use purchase orders in Microsoft Dynamics 365 Field Service?
                          Each correct answer presents a complete solution.

                          Answer: A,B

                          Explanation:
                          https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create- purchase-order


                          NEW QUESTION # 77
                          You are in charge of setting up the new Dynamics 365 CE Field Services environment for your company.
                          As the field Service Administrator, you need to configure the field service settings for work orders for your environment.
                          Which three work order settings can be configured by the Field Service Administrator? Each correct answer presents a complete solution.

                          Answer: A,B,D


                          NEW QUESTION # 78
                          DRAG DROP
                          Your company's inventory clerk has received a truck shipment of parts for repair of equipment on such a rush order. The order needs to be completed as soon as possible.
                          Which three steps, in sequence, are needed to receive the products to the existing rush order in Field Service? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
                          Select and Place:

                          Answer:

                          Explanation:

                          Section: Manage inventory and purchasing
                          Explanation:
                          https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create-purchase-order


                          NEW QUESTION # 79
                          Your company's inventory clerk has received a truck shipment of parts for repair of equipment on such a rush order. The order needs to be completed as soon as possible.
                          Which three steps, in sequence, are needed to receive the products to the existing rush order in Field Service?
                          To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

                          Answer:

                          Explanation:

                          1 - Click the drop-down arrow next to the P.O. name.
                          2 - Click Receipt Products
                          3 - Click Show Purchase order Products not fully received yet.


                          NEW QUESTION # 80
                          ......

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