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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Knowledge Management	15%	- Article management and access - Knowledge base setup and configuration
Fusion Service Overview and Setup	15%	- Service configuration basics - Functional Setup Manager (FSM) usage - Security model, roles and access control
Service Request Management	25%	- SR categories, assignment rules and routing - SR creation, lifecycle and processing - Service catalog and entitlements - Milestones and action plans
Omnichannel Communications	15%	- Work routing and queue setup - Media toolbar and agent notifications - Email, chat and CTI configuration
Customization, Productivity and Analytics	10%	- Application Composer and extensions - SmartText, hotkeys and audit features - OTBI reporting and integration basics
Digital Customer Service (DCS)	20%	- Themes, templates and page customization - DCS architecture and deployment - Authentication, profiles and security

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q22-Q27):

NEW QUESTION # 22
Which two steps are needed to create a new business object in Digital Customer Service?

A. Map a Visual Builder Cloud Service business object to the object API.
B. Assign object access roles to an administrative user.
C. Assign the new business object to a page.
D. Assign the new business object to a new component.

Answer: A,B

NEW QUESTION # 23
Identify three considerations before starting the configuration of assignment rules to service requests.

A. the attributes of service requests to use as criteria for your rule assignments
B. the candidates of service requests to use as criteria for your rule assignments
C. the candidates of queues to use as criteria for your rule assignments
D. the rule sets you want to create and the rules to include in each rule set
E. the attributes of queues to use as criteria for your rule assignments

Answer: B,C,D

NEW QUESTION # 24
Which two keyboard shortcuts can be modified?

A. Cancel
B. Create Service Request
C. Save and Continue
D. Save and Close
E. OK

Answer: B,E

NEW QUESTION # 25
Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

A. Milestones are actions on a service request (SR) that must be completed by a specific time.
B. Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.
C. Milestones are customizable by an administrator to include any number of organization-specific milestone types.
D. Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and 'Resolution'.
E. Milestones are commitments to handle SRs within certain timelines.

Answer: B,C,D

NEW QUESTION # 26
Which four statements are correct about hotkeys for Action Commands?

A. They allow a user to forward a service request.
B. They allow a user to copy a service request.
C. They have default values.
D. They can be assigned to a custom action script.
E. They can all be modified.
F. They allow a user to escalate a service request.

Answer: A,C,E,F

NEW QUESTION # 27
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