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Apple Apple-Device-Support Exam Syllabus Topics:

Topic	Details
Topic 1	iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 2	Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.
Topic 3	Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 4	Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Topic 5	Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.
Topic 6	Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
Topic 7	Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.
Topic 8	Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.
Topic 9	Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.
Topic 10	Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.

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Apple Device Support Exam Sample Questions (Q236-Q241):

NEW QUESTION # 236
What can you monitor using the Activity Monitor icon in the Dock?

A. Hardware Connections
B. Wi-Fi Connections
C. Network Usage
D. Storage Utilization

Answer: C

Explanation:
The Activity Monitor Dock icon can display real-time Network Usage (e.g., data sent/received) if set in View
> Dock Icon .
* Option A: Storage is in System Settings > General > Storage.
* Option B: Wi-Fi details are in Network settings.
* Option D: Hardware is in System Information.
References: Apple Support - " Use Activity Monitor " (support.apple.com/HT201464).

NEW QUESTION # 237
What MUST you do before you reach the macOS Recovery options when your Mac with Apple silicon has FileVault or Activation Lock turned on?

A. Select one of the displayed administrator accounts, then provide the account's password.
B. Access the Startup Security Utility and enter the administrator's six-digit passcode to unlock the system.
C. Enter the FileVault recovery key, then select an administrator user account.
D. Log in using the administrator's Apple ID and two-factor authentication.

Answer: B

NEW QUESTION # 238
What should you do if an app on your iPhone stops responding?

A. Force the app to close and reopen the app.
B. Reset all settings.
C. Restart the device.
D. Delete the app, then redownload from the App Store.

Answer: A

Explanation:
If an app on your iPhone stops responding, closes unexpectedly, or won't open, one of the possible solutions is to force the app to close and reopen the app. This can help clear any temporary issues that may cause the app to malfunction. To force the app to close, you need to swipe up from the bottom of the screen until all running app cards appear, then swipe up on the app card to quit the app. To reopen the app, you need to tap the app icon on the Home Screen or in the App Library. The other options are not recommended as the first steps to troubleshoot an unresponsive app, as they may have unwanted consequences or not address the root cause of the problem.
* Deleting the app and redownloading it from the App Store may result in losing data that was stored in the app, and it may not fix the problem if the app is incompatible with your device or software version.
* Resetting all settings will erase all your customized settings, such as network, privacy, accessibility, and general preferences, and restore them to the default values. This may not fix the problem if the app is corrupted or has a bug.
* Restarting the device may help resolve some minor glitches, but it may not fix the problem if the app is conflicting with another app or service, or if the app needs an update. References:
* Apple Device Support Exam Prep Guide, page 9
* If an app on your iPhone or iPad stops responding, closes unexpectedly, or won't open

NEW QUESTION # 239
How many fingerprints can you enroll on iPad Air (4th generation)?

A. Two
B. Ten
C. Three
D. Five

Answer: D

NEW QUESTION # 240
Scenario
Guillermo wants to annotate the Keynote presentation he created on his Mac on iPad.
Select three responses.
What does he need to do for Handoff to work on both devices?

A. Turn on AirPlay.
B. Turn on iCIoud Drive.
C. Sign in with the same Apple ID.
D. Turn on Bluetooth.
E. Turn on Wr-Fi.

Answer: C,D,E

NEW QUESTION # 241
......

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