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| Section | Weight | Objectives |
|---|---|---|
| Insight | 11% | - Reporting and visualization
|
| Ingest | 19% | - Data ingestion and integration
|
| Govern | 35% | - Data governance and lifecycle management
|
| CSDM Fundamentals | 20% | - Common Service Data Model framework
|
| Configuration | 15% | - CMDB architecture and data model
|
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NEW QUESTION # 194
A CMDB Administrator is asked to create a query using CMDB Query Builder that displays all operational CIs belonging to a specific Application Service.
Which steps provide the desired outcome?
Answer: B
Explanation:
The query must contain the Application Service and Configuration Item nodes, the appropriate relationship between those nodes, and filters that restrict the results to the named Application Service and operational CIs.
Option A only adds Operational Status and Name as result columns. Displaying a field as a column does not filter records according to that field, so non-operational CIs could still appear.
Option C unnecessarily adds the Business Application class. The requirement is to find CIs belonging to a specific Application Service; no Business Application condition or relationship is required. Adding unnecessary classes can complicate the query and potentially alter its results.
CMDB Query Builder is designed to traverse relationships between CMDB classes. The guide similarly explains that Application Services and their related infrastructure should be represented through a CMDB query and connected through CMDB relationships.
Therefore, the correct sequence is Option B.
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NEW QUESTION # 195
Configuration Management requires an accurate inventory of devices to be reflected in the CMDB.
Which are common use cases for using Agent Client Collector (ACC)? (Choose 2 options)
Answer: C,D
Explanation:
The Agent Client Collector (ACC) in ServiceNow is designed to collect inventory data from endpoints that are not consistently reachable by traditional Discovery methods. ACC is especially valuable where credential-based, network-based discovery is impractical or impossible.
Devices in secure environments (Option C), such as isolated networks, restricted zones, or highly regulated environments, often block inbound discovery traffic. ACC runs locally on the device and securely sends inventory data outward, making it ideal for these scenarios.
Devices that intermittently connect to the network (Option D), such as laptops, remote endpoints, or roaming devices, are another core use case. Traditional Discovery requires the device to be reachable during scheduled scans, which is unreliable for mobile or off-network assets. ACC ensures inventory data is collected whenever the device is online.
NEW QUESTION # 196
A CMDB Owner starts theCSDM journeyand needs to become familiar with theCSDM domains.
Drag theCMDB objectsto the correctCSDM domains.
Answer:
Explanation:
Explanation:
TheCommon Service Data Model (CSDM)organizes CMDB data into domains that reflect how services areplanned, delivered, and consumed. Correct placement of objects is essential for reporting, ownership, and downstream ITSM, ITOM, and IRM use cases.
Design and Planning domain # Business Process
Business Processes describehow the business operatesand what capabilities are required. These are planning constructs used to design services and applications before they are built or delivered.
Foundation domain # Business Application
Business Applications are foundational reference objects that representwhat applications existandwho owns them. They anchor ownership, lifecycle, and governance but are not directly operational.
Service Delivery domain # Application Service
Application Services representrunning, operational technical services(often created via Service Mapping).
They are central to Incident, Change, and Event Management, making them part of Service Delivery.
Sell / Consume domain # Business Service
Business Services representwhat is offered to customers or consumers. They define value delivery, SLAs, and consumption context, which is why they belong in the Sell/Consume domain.
This mapping aligns withCSDM v5 guidanceand ensures clear separation betweenplanning constructs, foundational records, operational services, and consumer-facing services-a key principle for a scalable and governed CMDB.
NEW QUESTION # 197
A CMDB Administrator uses the CMDB Data Foundations Dashboard to gain insights into the CMDB.
The results display low scores for several metrics.
Which actions can the CMDB Administrator take to improve the CMDB Health? (Choose two.)
Answer: C,D
Explanation:
The CMDB Data Foundations Dashboard is designed to help administrators identify priority data issues and take structured remediation actions. When several metrics have low scores, the correct approach is not to randomly clean records or manipulate scoring rules. Instead, the administrator should prioritize the most important issues and use the recommended remediation guidance.
Option A is correct because Data Foundations emphasizes prioritizing metrics with Critical and High priority first. These metrics usually represent the most important issues affecting CMDB trust, operational readiness, service visibility, and downstream ITSM processes such as Incident, Change, and Problem Management.
Focusing on the highest-priority metrics ensures remediation effort is aligned with business and operational risk.
Option C is also correct because the dashboard provides Remediation Playbooks linked to specific metrics.
These playbooks give structured guidance for analyzing the issue, identifying impacted records, correcting the data, and improving governance so the problem does not return. This is the preferred Data Foundations approach because it supports repeatable, auditable, and best-practice remediation.
Option B is not recommended because changing exclusions simply to improve the score can hide poor data quality rather than fix it. Exclusion rules should only be used when records are legitimately out of scope.
Option D may be valid in some lifecycle cleanup scenarios, but blindly removing non-operational or retired CIs is not the primary recommended action for improving dashboard health.
NEW QUESTION # 198
A Configuration Manager working in CMDB Workspace wants to see how CIs are connected to each other.
Which tool can be used?
Answer: C
Explanation:
The correct answer is Relationship Map. In CMDB Workspace, the Relationship Map is used to visualize how Configuration Items are connected through CMDB relationships. This is useful when a Configuration Manager needs to understand dependency paths, parent-child relationships, hosted-on relationships, application-to-infrastructure relationships, or other CI-to-CI connections. Unified Map is more service- oriented and is typically used to understand the composition of a service and related operational context.
Business Service Map is focused on service-level visualization rather than general CI relationship inspection.
Since the question asks specifically how CIs are connected to each other, the most precise tool is the Relationship Map.
NEW QUESTION # 199
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