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ServiceNow CIS-HR Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: HR Journeys and Lifecycle Events	20%	- Onboarding / Offboarding / Transfers - Lifecycle event configuration - Activity Sets and triggers - Journey Designer
Topic 2: HR System Architecture	30%	- HR data model (HR Case, HR Profile, tables) - HR criteria and targeting - HR Service Delivery architecture - HR services and catalog structure
Topic 3: Core HR Applications and Employee Center	30%	- HR Case Management - Employee Center configuration - HR Administration - HR Dashboards and Reporting
Topic 4: Security and Data Protection	20%	- Contextual security for HR cases - Role-based access control - HR data security model - Confidential HR data handling

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ServiceNow Certified Implementation Specialist-Human Resources Sample Questions (Q101-Q106):

NEW QUESTION # 101
What role is required, at a minimum, to view confidential HR Profile data?

A. HR Admin [sn_hr_core.admin]
B. LE Admin [sn_hr_le.admin]
C. HR Basic [sn_hr_core.basic
D. HR Manager [sn_hr_core.manager]

Answer: C

Explanation:
Verified Answer: B. HR Basic [sn_hr_core.basic] Very Short Explanation: The role that is required, at a minimum, to view confidential HR Profile data is HR Basic [sn_hr_core.basic] . This role grants read-only access to the HR Profile table and the HR Profile related lists 1 . The other roles are not correct because they either have more or less access to the HR Profile data. The HR Admin [sn_hr_core.admin] role has full access to the HR Profile table and can create, read, update, and delete HR Profile records 1 . The LE Admin
[sn_hr_le.admin] role has read-only access to the HR Profile table, but also has full access to the Lifecycle Events application 2 . The HR Manager [sn_hr_core.manager] role has no access to the HR Profile table, but has full access to the HR Case Management application 3 .

NEW QUESTION # 102
What type of information does the HR Profile contain?

A. User login and department information
B. Personal employee data
C. Group membership and role information
D. A user's password

Answer: B

Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources
/concept/c_HRProfileRecords.html

NEW QUESTION # 103
What is the purpose of the Agent Workspace for HR Case Management?

A. Allows agents the ability to resolve HR-related cases with non-HR cases
B. To provide HR agents a centralized view to manage HR cases
C. Automatically resolves cases without agent intervention
D. Provides HR managers advanced analytics

Answer: B

Explanation:
Comprehensive and Detailed Explanation: The Agent Workspace for HR Case Management is designed to provide a modern, multi-tabbed interface that offers HR agents a centralized view of all relevant information needed to resolve employee inquiries. Unlike the standard platform list view, Agent Workspace uses a layout that minimizes " context switching " by providing the agent with the HR Case details, the subject person ' s HR Profile, related cases, and Knowledge Base articles all within a single screen. This environment is optimized for high-volume work, allowing agents to handle multiple interactions simultaneously via a consistent, intuitive UI. It helps agents prioritize their work through personalized dashboards and " agent assist " features that proactively suggest solutions. While it includes reporting elements, its core purpose is operational efficiency and a better " fulfillment " experience, rather than high- level analytics (which is handled by Performance Analytics) or automated resolution.

NEW QUESTION # 104
What method needs to be invoked from MatchingRuleProcessor class?

A. processAndGelList
B. processAndGetCandidates
C. processAndGetUsers
D. processAndGetArray

Answer: B

Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-customer-service-management/page/product
/customer-service-management/task/t_InvokeMatchingRuleAPI.html

NEW QUESTION # 105
After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may a user with only the System Administrator
[admin] role add members to HR groups?

A. The Admin follows the same process as with any group membership change
B. The Admin must elevate their role to security_admin to add members to HR groups
C. The Admin must impersonate an HR Admin to add members to HR groups
D. The Admin can no longer add members to HR groups

Answer: A

Explanation:
Verified Answer: C. The Admin follows the same process as with any group membership change Very Short Explanation: Even after the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, a user with only the System Administrator [admin] role can still add members to HR groups by following the same process as with any group membership change. The System Administrator [admin] role has the permission to view and edit any group in the system, including HR groups 1 . The System Administrator can add members to HR groups by navigating to User Administration > Groups, selecting the desired HR group, and adding users to the Members related list 2 . The other options are not correct because they are not necessary or possible for the System Administrator to add members to HR groups. The System Administrator does not need to elevate their role to security_admin, impersonate an HR Admin, or give up the ability to add members to HR groups.

NEW QUESTION # 106
......

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