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ASQ CMQ-OE Exam Overview:

Certification Vendor:	ASQ (American Society for Quality)
Exam Name:	ASQ Certified Manager of Quality/Organizational Excellence Examination
Exam Number:	CMQ-OE
Exam Price:	Varies by membership status (approx. USD $500–$750 range depending on ASQ member/non-member pricing)
Exam Duration:	300 minutes
Certificate Validity Period:	3 years
Exam Format:	Computer-based testing, Multiple-choice
Passing Score:	Scaled score of 550 (on ASQ scale 200–750)
Available Languages:	English
Related Certifications:	ASQ Certified Quality Engineer (CQE) ASQ Certified Quality Manager (CQM/OE legacy context) ASQ Certified Six Sigma Black Belt (CSSBB)
Real Exam Qty:	175 multiple-choice questions
Recommended Training:	ASQ Quality Management Body of Knowledge Resources ASQ CMQ/OE Preparation Courses
Exam Registration:	ASQ CMQ/OE Certification Page ASQ Exam Registration Portal
Sample Questions:	ASQ CMQ-OE Sample Questions
Exam Way:	Computer-based exam delivered at authorized testing centers or online proctored (depending on region availability).
Pre Condition:	No mandatory prerequisite, but 10+ years of experience in quality/management roles is recommended.
Official Syllabus URL:	https://asq.org/cert/manager-of-quality-organizational-excellence

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ASQ Certified Manager of Quality/Organizational Excellence Exam Sample Questions (Q363-Q368):

NEW QUESTION # 363
Rank in order, from first to last, the following five basic logical tools of the TOC thinking process.
1. Pre-requisite tree
2. Future reality tree
3. Current reality tree
4. Conflict resolution diagram
5. Transition tree

A. 2, 1, 4, 5, 3
B. 3, 4, 2, 1, 5
C. 5, 4. 3. 2, 1
D. 1, 2, 3, 4, 5

Answer: B

NEW QUESTION # 364
A company has been successfully using total quality management methods for several years. The supervisor of a very productive department is moved to manage another department. After several months, senior management notices a decline in production in the supervisor's new department and asks the quality manager to look into the matter. In this situation, the quality manager should do which of the following?

A. Allow the supervisor time to fix the problem
B. Recommend the supervisor tor leadership training
C. Ask the senior managers what they think the problem might be
D. Ask the supervisor about the situation

Answer: D

Explanation:
When faced with a decline in production in a department, the quality manager should directly engage with the supervisor who is now managing that department. By asking the supervisor about the situation, the quality manager can gather information, understand the challenges, and identify potential root causes for the decline in production. This approach allows for a targeted investigation and problem-solving process. It is essential to address the issue promptly and collaboratively with the supervisor to find effective solutions12.
References:
* The ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fifth Edition.
* ASQ Manager of Quality/Organizational Excellence Certification (CMQ/OE) Body of Knowledge12.

NEW QUESTION # 365
The security section at a manufacturing plant asked for support in forming in-home medical and fire response teams.
Management agreed and teams were formed with representatives from all departments. The type of team being used in this situation is an example of a

A. cross-functional team
B. self-managed workgroup
C. process improvement team
D. project management team

Answer: A

NEW QUESTION # 366
In customer satisfaction questionnaires, a Likert scale has an advantage over other answer formats in that the Likert scale will

A. make the questions easier to answer
B. make the questions more concise
C. allow the customer to express degrees of satisfaction
D. allow the customer to specify simple yes-no answers

Answer: C

NEW QUESTION # 367
Which of the following should be accomplished first when implementing customer relationship management initiatives?

A. Target key customers for relationship management.
B. Assign a relationship manager to each key customer.
C. Appoint a manager to supervise the customer service representative.
D. Develop customer relationship management plans.

Answer: A

NEW QUESTION # 368
......

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