Latest GCX-AI-GPE Training | GCX-AI-GPE Exam Vce Format

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Genesys GCX-AI-GPE Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Predictive Engagement (GPE) Implementation	45%	- Agent experience and real-time insights - Defining customer segments and engagement strategies - Setup and configuration basics - Creating and managing action maps - Optimization and continuous improvement
Topic 2: Predictive Routing (GPR) Implementation	40%	- Getting started and prerequisites - Data preparation and model training - Testing, validation, and deployment - Performance monitoring and reporting - Configuration and setup of GPR
Topic 3: AI Fundamentals in Genesys Cloud CX	15%	- AI architecture and integration within Genesys Cloud CX - Overview of Predictive Engagement (GPE) and Predictive Routing (GPR) - Core AI concepts for customer engagement

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q57-Q62):

NEW QUESTION # 57
Which two improvements should you look for after enabling GPR?
(Choose two)
Response:

A. Agent downtime metrics
B. Higher outcome success rate
C. Reduced call abandonment rate
D. Increase in wait time

Answer: B,C

NEW QUESTION # 58
What are two common approaches used to structure a GPR comparison test?
(Choose two)
Response:

A. A/B testing model
B. Random agent group exclusion
C. Agent clustering model
D. Longitudinal performance tracking

Answer: A,D

NEW QUESTION # 59
What is a primary limitation of legacy skills-based routing that Genesys Predictive Routing aims to overcome?
Response:

A. Inability to scale across digital channels
B. Random agent assignment
C. Excessive use of AI models
D. Manual configuration of skill priorities

Answer: D

NEW QUESTION # 60
Which two metrics are key when analyzing Action Map Reports?
(Choose two)
Response:

A. Agent login times
B. Conversion events
C. Outbound email responses
D. Offer impressions

Answer: B,D

NEW QUESTION # 61
Content offers in Predictive Engagement can only be triggered manually by agents.
(True/False)
Response:

A. False
B. True

Answer: A

NEW QUESTION # 62
......

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