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Microsoft MB-240 Exam Syllabus Topics:

Section	Weight	Objectives
Manage Inventory and Procurement (15-20%)	15-20%	- Process purchase orders and returns - Handle inventory adjustments and transfers - Configure product inventory and item associations - Manage inventory levels and stock locations - Configure warehouse and inventory settings
Scheduling and Dispatch (20-25%)	20-25%	- Configure schedule board and board features - Configure map view and route optimization - Handle scheduling conflicts and rescheduling - Schedule work orders using various methods - Optimize schedules using resource scheduling optimization - Manage scheduling options and requirements
Manage Work Orders (20-25%)	20-25%	- Manage work order products, services, and notes - Create and manage work orders - Manage work order reporting and analytics - Configure work order lifecycle and statuses - Handle work order incidents and resolutions - Process work order inspections and recommendations
Manage Field Service Mobile Application (10-15%)	10-15%	- Manage mobile forms and workflows - Configure Field Service Mobile app settings - Handle offline capabilities and synchronization - Configure resource and technician mobile experiences
Manage Asset and Connected Field Service (5-10%)	5-10%	- Configure IoT integrations and alerts - Manage asset IoT connections and monitoring - Implement connected field service scenarios - Process IoT alerts and work order creation
Configure Field Service (20-25%)	20-25%	- Configure Field Service organizations and structures - Set up and configure customer assets - Configure pricing, billing, and cost entities - Set up and configure resource characteristics and skills - Implement security roles and field service settings - Configure scheduling configurations and booking setup - Configure work order types and incident types

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Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q124-Q129):

NEW QUESTION # 124
Your company is preparing to deploy the Dynamics Field Service with Mobile Application.
Your manager asks you to ensure that the Booking Statuses will match with the current business process the field technicians are following.
As the Field Service Administrator, you review the documentation and discover that the out-of-the-box BookingStatuses will meet your company ' s needs.
What is the order of the Booking Statuses for the five out-of-the box booking status fields? To answer, move the five out-of-the-box booking status fields to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation:

NEW QUESTION # 125
Contoso wants to provide special customer pricing, to one of their customers, for two years. All work order products and services will be 10% off.
What should they implement?

A. Create a special price list and associate it to the Billing Account.
B. Create a special price list, associate it to an entitlement for the Billing Account.
C. Create a special price list, associate it to an entitlement for the Service Account.
D. Create a special price list and associate it to the Service Account.

Answer: A

NEW QUESTION # 126
To improve communications with customers, your company has decided to implement Twilio, a third-party communication platform that has call and messaging capabilities.
The Twilio solution includes a number of core components to deliver the capability, all of which need to be set up.
Which five steps should you take in sequence to prepare data for optimization? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation:
1. Setup a twilio Account
2. Obtain Phone Numbers
3. Generate account SID and authentication token
4. Install a Twilio-managed solution
5. Configure SMS and IVR solution

NEW QUESTION # 127
Contoso, Ltd has just acquired a new company in order to increase the services it offers to its customers.
Contoso, Ltd. wants to ensure that it is able to track all of the stages in its service management workflow, including the services offered by the new service company.
You need to configure Dynamics 365 CE for Field Services to ensure that all of the necessary status values are configured correctly to track your company's unique business process.
Which action must you perform?

A. Create the necessary sub-status values.
B. Create the necessary system status values.
C. Create the necessary service task values.
D. Edit the existing system status field values.

Answer: A

Explanation:
Section: Configure field service applications

NEW QUESTION # 128
You are a Dynamics 365 for Field Service Administrator.
You install and configure Connected Field Service with Azure IoT Central. Several of your connected devicessent alerts back to Dynamics 365 and work orders were created. However, the work orders were not sent backto Azure IoT Central.
You need to resolve the issue.
Which Action should you take to resolve the issue?

A. Create an IoT Command in Dynamics 365 to trigger an update in IoT Central.
B. Configure the Dynamics 365 workflow When a work order is created inConnected Field Service, updateIoT Central.
C. Configure the Microsoft Flow When a work order is created in Connected Field Service, update IoT Central.
D. Create an IoT action in Dynamics 365 to trigger an update in IoT Central.

Answer: C

NEW QUESTION # 129
......

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