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Salesforce AI-201 Exam Syllabus Topics:

Section	Weight	Objectives
Agent Force Concepts	30%	- Data Cloud & Grounding Techniques 1. Real-world applications - Einstein GPT Integration 1. Advanced implementation strategies
Prompt Engineering	30%	- Agentforce AI Setup & Configuration 1. Advanced implementation strategies - Prompt Builder & Template Creation 1. Best practices
Reasoning Engine & AI Actions		- Workflow mastery 1. Custom Agent actions (Apex) 2. Standard Agent actions 3. Custom Agent actions (Flows)
Einstein Trust Layer & Security		- Data Masking 1. Configuration of privacy data entities - Trust Layer & Security Features 1. Enterprise-grade deployment

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Salesforce Certified Agentforce Specialist Sample Questions (Q68-Q73):

NEW QUESTION # 68
Where should the Agentforce Specialist go to add/update actions assigned to a copilot?

A. Copilot Actions page, the record page for the copilot action, or the Copilot Action Library tab
B. Copilot Actions page or Global Actions
C. Copilot Detail page, Global Actions, or the record page for the copilot action

Answer: A

Explanation:
To add or update actions assigned to a copilot, An Agentforce can manage this through several areas:
Copilot Actions Page: This is the central location where copilot actions are managed and configured.
Record Page for the Copilot Action: From the record page, individual copilot actions can be updated or modified.
Copilot Action Library Tab: This tab serves as a repository where predefined or custom actions for Copilot can be accessed and modified.
These areas provide flexibility in managing and updating the actions assigned to Copilot, ensuring that the AI assistant remains aligned with business requirements and processes.

NEW QUESTION # 69
A support manager wants an agent to summarize cases but prevent it from exposing customer PII. Which feature directly addresses this requirement?

A. Prompt Builder
B. Einstein Trust Layer data masking
C. Case assignment rules
D. Field-level security

Answer: B

Explanation:
The Einstein Trust Layer can mask or exclude sensitive fields, preventing PII from being exposed in AI responses.

NEW QUESTION # 70
An Agentforce agent must retrieve data from Salesforce and an external system. What is the recommended approach?

A. Disable grounding
B. Train the LLM on external data
C. Use Apex or Flow with external integrations
D. Copy external data into prompts manually

Answer: C

Explanation:
External data access should be handled via Apex or Flow integrations, not direct LLM training.

NEW QUESTION # 71
Which configuration must An Agentforce complete for users to access generative Al-enabled fields in the Salesforce mobile app?

A. Enable Dynamic Forms on Mobile.
B. Enable Mobile Generative AI.
C. Enable Mobile Prompt Responses.

Answer: B

Explanation:
Universal Containers (UC) has generative AI-enabled fields that users can access in the desktop experience.
The Agentforce Specialist needs these same fields to be visible and usable in the Salesforce Mobile App.

NEW QUESTION # 72
The Agentforce Specialist of Northern Trail Outfitters reviewed the organization's data masking settings within the Configure Data Masking menu within Setup. Upon assessing all of the fields, a few additional fields were deemed sensitive and have been masked within Einstein's Trust Layer.
Which steps should the Agentforce Specialist take upon modifying the masked fields?

A. Test and confirm that the responses generated from prompts that utilize the data and masked data do not adversely affect the quality of the generated response
B. Turn on Einstein Feedback so that end users can report if there are any negative side effects on AI features.
C. Turn off the Einstein Trust Layer and turn it on again.

Answer: A

Explanation:
After modifying masked fields in Einstein's Trust Layer, the next important step is to test and confirm that the responses generated by prompts utilizing the newly masked data still meet quality standards. This ensures that masking sensitive information does not negatively impact the usefulness or accuracy of the AI-generated content. Thorough testing helps identify any issues in prompt performance that could arise due to masking, and adjustments can be made if needed.

NEW QUESTION # 73
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