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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Design | 19% | - Security, sharing, and access design - Account and contact models for education - Design scalable, maintainable solutions |
| Topic 2: Analytics and Reporting | 7% | - Leverage Salesforce reporting features - Reports, dashboards, and analytics for education |
| Topic 3: Integration and Data Management | 16% | - External systems and third-party apps - Integration methods and tools - Data quality, deduplication, governance |
| Topic 4: Domain Expertise | 18% | - Education Cloud capabilities and use cases - Education industry processes and needs - Recruitment, admissions, student experience, advancement, alumni relations |
| Topic 5: Education Data Architecture (EDA) | 22% | - Relationships, data integrity, extending EDA - Data migration and integration considerations - EDA data model, standard and custom objects |
| Topic 6: Implementation Strategies and Best Practices | 18% | - Configuration vs customization - Project lifecycle: plan, gather requirements, design, build, test, deploy, optimize - Change management and adoption |
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NEW QUESTION # 88
The Recruitment and Admissions office wants to use Salesforce to track prospective students, recruitment events, student applications, digital engagement, and interactions with prospects on their mobile devices. Prospective students communicate via SMS on their mobile devices, social media, and email.
Which solution should the consultant recommend?
Answer: A
Explanation:
Einstein Bots are chatbots that can automate conversations with prospective students on various channels, such as SMS, social media, and email. They can provide information, answer questions, collect data, and hand off the conversation to a human agent if needed. Einstein Bots can help the Recruitment and Admissions office to track digital engagement and interactions with prospects on their mobile devices, and improve the student experience12. Salesforce Maps is a location intelligence solution that helps sales and service teams optimize their territories, routes, and schedules3. Activity timeline is a feature that displays a chronological list of activities related to a record, such as calls, emails, meetings, and tasks4. Neither of these solutions are directly relevant to the scenario described in the question.
NEW QUESTION # 89
A Recruitment department wants to centralize its recruitment efforts and application operations, and engage with students through social channels like WhatsApp.
Which solution should the consultant recommend?
Answer: B
Explanation:
The consultant should recommend Admissions Connect as a solution to centralize its recruitment efforts and application operations, and engage with students through social channels like WhatsApp for the Recruitment department. Admissions Connect is a product that allows users to manage the entire student recruitment and admissions lifecycle, from prospecting to enrollment. Admissions Connect can help the Recruitment department centralize its recruitment efforts and application operations, and engage with students through social channels like WhatsApp by using features such as Campaigns, Applications, Application Reviews, or OmniStudio. The consultant can also leverage other tools such as Marketing Cloud or Social Studio to integrate Admissions Connect with social channels like WhatsApp. Slack, Student Success Bots, or Einstein Bots are not solutions that can centralize its recruitment efforts and application operations, and engage with students through social channels like WhatsApp for the Recruitment department. Reference:
https://www.salesforce.org/products/admissions-connect/overview/
https://www.salesforce.org/wp-content/uploads/2021/06/Salesforce.org-Admissions-Connect-Tableau-Accelerator.pdf
NEW QUESTION # 90
Career Services wants to import internship information from a spreadsheet into Salesforce. Student contact and educational information is populated from the Student Information System (SIS) to Salesforce. The spreadsheet has a list of interns, their student ID numbers, their email addresses, company phone numbers, company names, and start and end dates.
Which external ID should the consultant recommend to match spreadsheet information with the Salesforce Contact record?
Answer: A
Explanation:
The student number is the external ID that the consultant should recommend to match spreadsheet information with the Salesforce Contact record. The external ID is a field that uniquely identifies a record and can be used to match records from different data sources. The student number is a unique identifier for each student that can be used to match the spreadsheet information with the Contact record in Salesforce. The email address, company name, and company phone are not unique identifiers for each student and cannot be used as external IDs. Reference:
https://help.salesforce.com/s/articleView?id=sf.data_loader_match_record.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_externalid.htm&type=5
NEW QUESTION # 91
A Recruitment department wants to centralize its recruitment efforts and application operations, and engage with students through social channels like WhatsApp.
Which solution set should the consultant recommend?
Answer: A
Explanation:
Centralizing Recruitment Efforts: Service Cloud provides a robust platform for managing and automating recruitment processes, including case management, communication tracking, and applicant management.
Digital Engagement: The Digital Engagement add-on for Service Cloud enables institutions to engage with students through various social channels, including WhatsApp, SMS, and more.
Solution Set Benefits:
Service Cloud: Offers tools for managing and automating recruitment processes, tracking applicant progress, and maintaining communication logs.
Digital Engagement: Facilitates multi-channel communication, allowing recruitment teams to interact with students on their preferred platforms like WhatsApp.
Implementation Steps:
Enable Service Cloud: Ensure Service Cloud is enabled in the org.
Set Up Digital Engagement:
Navigate to Setup and enable Digital Engagement.
Configure channels such as WhatsApp, SMS, etc., by following the setup wizards and integrating them with the existing Service Cloud setup.
Customize to Fit Recruitment Needs: Tailor the solution to meet specific recruitment workflows and requirements.
Training and Adoption: Provide training to the recruitment team on how to use the new tools and monitor adoption to ensure they leverage the system effectively.
Reference:
Salesforce Documentation: Service Cloud
Salesforce Documentation: Digital Engagement
NEW QUESTION # 92
The Director of Advising wants to understand what students say are the most common reasons for scheduling advising appointments.
What should the consultant include in a report to meet the requirement?
Answer: A
Explanation:
Understanding Student Advising Reasons:
The Appointment Topic field in advising appointments captures the reasons students schedule these appointments.
This field provides insights into the common topics and concerns addressed during advising sessions.
Reporting on Appointment Topics:
Create a Report: Go to the Reports tab in Salesforce and create a new report based on the advising appointment object.
Add Fields: Include the Appointment Topic field to capture the reasons for the appointments.
Filter Data: Apply filters to include relevant appointment records.
Analyze Results: Use the report to analyze and summarize the most common reasons for advising appointments.
Steps to Create the Report:
Navigate to Reports: Log in to Salesforce and go to the Reports tab.
Create New Report: Select the appropriate report type for advising appointments.
Add Fields: Include the Appointment Topic field.
Run and Save Report: Run the report to view the data and save it for future reference.
Reference:
Salesforce Documentation: Creating Reports and Dashboards
NEW QUESTION # 93
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