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| Section | Weight | Objectives |
|---|---|---|
| Change Management | 20% | - Change scheduling, risk assessment, and implementation - Change success measurement and reporting - Change types: Standard, Normal, Emergency - Change models, approval workflows, and policies |
| Problem Management | 20% | - Root cause analysis and documentation - Known error and workaround management - Problem resolution and closure processes - Problem lifecycle, identification, and investigation |
| Integrations & Advanced Features | 10% | - Service Portfolio Management - Service Operations Workspace configuration - Platform features: Workflows, Notifications, Reporting - Integration between ITSM applications |
| Incident Management | 30% | - Incident lifecycle and process flow - Assignment rules, escalation, and notifications - Configuration of incident properties, fields, and states - Integration with CMDB and other ITSM modules |
| Request Fulfillment & Service Catalog | 15% | - Service level agreements for requests - Catalog variables, order guides, and workflows - Request lifecycle, approval, and fulfillment processes - Service catalog design, items, and categories |
| Configuration Management Database (CMDB) | 5% | - CMDB data model, classes, and relationships - CI identification, reconciliation, and normalization - CMDB integration with ITSM processes |
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Lead2PassExam Certified Implementation Specialist - IT Service Management (CIS-ITSM) PDF exam questions file is portable and accessible on laptops, tablets, and smartphones. This pdf contains test questions compiled by experts. Answers to these pdf questions are correct and cover each section of the examination. You can even use this format of Certified Implementation Specialist - IT Service Management questions without restrictions of place and time. This ServiceNow CIS-ITSM Pdf Format is printable to read real questions manually. We update our pdf questions collection regularly to match the updates of the ServiceNow CIS-ITSM real exam.
NEW QUESTION # 140
A developer wants to call an Apex Server-side Controller from a Lightning Aura Component.
What are two limitations to the data being returned by the Controller? (Choose two.)
Answer: B,C
NEW QUESTION # 141
Given the class structure shown below, which types of Cls will be included in a report run against the cmdb_ci_computer table?
Answer: C
NEW QUESTION # 142
When using Catalog Builder, what can be built using templates?
Choose 2 answers
Answer: B,C
Explanation:
Answer B, E aligns with the baseline ServiceNow implementation: B. Catalog items; E. Record producers.
Service Catalog and Request Management separate catalog design from request fulfillment. Catalog Items, Record Producers, Content Items, Order Guides, variables, user criteria, roles, Catalog Builder, flows, approvals, requested items, and catalog tasks each have a distinct purpose. Correct design keeps the user experience simple while reusing variables and fulfillment logic wherever possible. A Content Item is the catalog construct for presenting informational content or a link rather than requesting fulfillment. It can direct users to a Knowledge Article without creating a Request or fulfillment task. The remaining choices are not the best fit. A. Content items; C. Knowledge articles; D. Order guides. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS-ITSM curriculum.
Study Guide Topics: Service Catalog and Request Management; baseline configuration; roles and access; lifecycle and automation behavior.
NEW QUESTION # 143
Released in Quebec, what tool enables the creation of templates for Catalog Items?
Answer: A
Explanation:
The correct selection is D because D. Catalog Builder. Release Management coordinates the packaging, building, testing, approval, and deployment of one or more changes. It complements Change Management:
changes provide governance and authorization, while releases organize delivery activities, phases, products, features, and implementation scope. The key exam technique is to identify the object that directly controls the requested behavior, rather than selecting a nearby administrative feature that only reports on, displays, or indirectly influences the process. The remaining choices are not the best fit. A. Template Builder; B. Template Management; C. Catalog Wizard. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS-ITSM curriculum. Study Guide Topics:
Release Management; baseline configuration; roles and access; lifecycle and automation behavior.
NEW QUESTION # 144
By which of the following CMDB aids ITSM processes. (Choose three.)
Answer: A,C,D
NEW QUESTION # 145
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