700-805 Reliable Study Questions - Exam 700-805 PDF

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Cisco 700-805 Exam Syllabus Topics:

Section	Objectives
Topic 1: Commercial and Contract Fundamentals	- Contract terms and compliance basics - Renewal pricing and discount structures
Topic 2: Cisco Tools and Platforms	- Cisco ordering and subscription management tools - Partner and quoting systems
Topic 3: Renewals and Subscription Lifecycle	- Cisco subscription models and licensing basics - Renewal lifecycle stages and timelines
Topic 4: Renewal Sales Process	- Renewal opportunity management - Forecasting and pipeline management
Topic 5: Customer Success and Value Realization	- Value tracking and expansion opportunities - Customer adoption and success planning

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Exam Cisco 700-805 PDF - Updated 700-805 Test Cram

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Cisco Renewals Manager Sample Questions (Q118-Q123):

NEW QUESTION # 118
An RM is engaging a customer at T-60. The customer is questioning the necessity of the solution and demanding steep discounts to continue the contract. What is the root cause of this complex renewal conversation according to the LAER model?

A. The technical support team failed to resolve cases within the agreed service level agreement.
B. The CSM did not engage the customer with sufficient frequency during the contract term.
C. The original Land transaction did not include a high enough discount level.
D. The customer failed to recognize measurable value during the Adopt and Expand stages.

Answer: D

Explanation:
Under the LAER-Land, Adopt, Expand, Renew-model, a difficult renewal discussion at T-60 is often the downstream result of insufficient value realization earlier in the lifecycle. Cisco's customer-success methodology emphasizes that successful adoption is not merely deployment or product usage; customers must achieve the intended business outcomes from their investment. Cisco specifically states that customers expect successful outcomes and that engaging throughout Land, Adopt, Expand, and Renew enables them to obtain the full benefits of the solution and return for additional value.
The current Cisco Renewals Manager v2.0 blueprint explicitly requires candidates to interpret how the LAER model influences renewal outcomes and strategy and to understand how Customer Success fundamentals drive customer outcomes throughout the lifecycle. If the customer reaches T-60 questioning why the solution is necessary, the renewal team is effectively trying to establish value during the commercial discussion-far too late.
Option A focuses on engagement frequency rather than whether meaningful outcomes were achieved. Option B incorrectly treats discounting as the root cause. Option C is unsupported because no technical-support failure is stated.
The fundamental issue is that the customer did not clearly experience and recognize measurable value during Adopt and Expand, making D correct.

NEW QUESTION # 119
Which services are contained in the CX portfolio?

A. Support Services, Business Critical Services, Professional Services, Managed Services, and Learning Services
B. Support Services, Business Critical Services and Professional Services
C. Support Services and Business Critical Services
D. Support Services, Business Critical Services, Professional Services and Managed Services

Answer: A

NEW QUESTION # 120
In addition to on-time renewals, on which two tasks should Renewal Managers focus? (Choose two.)

A. opportunities for upsell
B. developing a customer success story
C. renewing offer to a multiple-year contract
D. driving adoption
E. the next customer and their needs

Answer: A,C

NEW QUESTION # 121
What support should an RM take from the CSM?

A. Communicate new greenfield opportunities.
B. Oversee the closure of contracts.
C. Book customer-service briefings.
D. Communicate value and the impact of Cisco solutions.

Answer: D

Explanation:
* Communicate value and the impact of Cisco solutions to the customer
* Help the customer achieve their desired outcomes and realize the full potential of their investment
* Provide feedback and insights on customer health, satisfaction, and adoption

NEW QUESTION # 122
Which statement regarding which tools can be added as value to customer and partners is invalid?

A. Adopt on Scores which provide insight into how well customers are utilizing service and software they purchase
B. Trusted Data Source for Hardware Refresh and Software renewal insights
C. gain insight into new and unique business prospects for your customers and expand sales potential
D. help manage Discounts for Quoting

Answer: D

NEW QUESTION # 123
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