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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
ITIL Practices	- General Management Practices - Service Management Practices - Technical Management Practices
Continual Improvement
Service Value Chain Activities
Key Concepts of Service Management	- Service Value System (SVS) - Four Dimensions of Service Management - Guiding Principles

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EXIN ITIL 4 Foundation Sample Questions (Q26-Q31):

NEW QUESTION # 26
Which is a description of service provision?

A. A formal description of one or more services, designed to address the needs of a service consumer
B. Activities that an organization performs to deliver services
C. Cooperation between two organizations to ensure that a service delivers value
D. A way to help create value by facilitating outcomes that service consumers need

Answer: B

NEW QUESTION # 27
Which practice includes the use of approaches such as Lean, Agile and DevOps with the aim of facilitating a greater amount of change at a quicker rate?

A. Service desk
B. Service level management
C. Continual improvement
D. Monitoring and event management

Answer: C

NEW QUESTION # 28
When should a full risk assessment and authorization be carried out for a standard change?

A. When the procedure for the standard change is created
B. Each time the standard change is implemented
C. At least once a year
D. When an emergency change is requested

Answer: A

NEW QUESTION # 29
Which statement about standard changes is CORRECT?

A. A full assessment should be completed each time the change is implemented
B. The appropriate change authority should be assigned to each type of change
C. The change can be implemented with less testing if necessary
D. The change does not require additional authorization

Answer: D

NEW QUESTION # 30
What should be done to determine the appropriate metrics for measuring a new service?

A. Asking customers to provide numerical targets that meet their needs
B. Using operational data to provide detailed service reports
C. Measuring the performance over the first six months, and basing a solution on the results
D. Asking customers open questions to establish their requirements

Answer: B

NEW QUESTION # 31
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