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| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Customer Experience Analyst |
| Exam Number: | MB-280 |
| Exam Duration: | 120 minutes |
| Exam Price: | $165 USD |
| Certificate Validity Period: | 1 year (renewal available) |
| Exam Format: | Scenario-based, Multiple-choice |
| Available Languages: | English |
| Passing Score: | 700/1000 |
| Real Exam Qty: | 40-60 |
| Related Certifications: | Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate |
| Sample Questions: | Microsoft MB-280 Sample Questions |
| Exam Way: | Online proctored (Pearson VUE) or in-person testing center |
| Pre Condition: | Recommended: Familiarity with Microsoft Dynamics 365 Customer Insights and basic data analytics concepts. No mandatory prerequisites, but hands-on experience is beneficial. |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/certifications/exams/mb-280 |
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질문 # 52
You need to create and start a new customer journey to send "Welcome" emails to new customers.
Which three actions should you perform in sequence before you publish the journey? To answer, move the three appropriate actions from the list of actions to the answer are a. Arrange the three actions in the correct order.
정답：
설명：
질문 # 53
A company is implementing the Dynamics 365 Sales mobile app.
The company requires setup of several push notifications for sellers who use the app.
You need to create the push notifications.
Which feature should you use?
정답：B
설명：
* Understanding the Requirement:
* The company wants to send push notifications to sellers using the Dynamics 365 Sales mobile app. This requires setting up automated notifications triggered by certain events or conditions.
* Solution - Using Cloud Flows:
* Cloud flows in Power Automate are ideal for creating automated workflows that can trigger push notifications based on events in Dynamics 365.
* Power Automate provides connectors for Dynamics 365 Sales and mobile notifications, enabling the setup of push notifications without requiring custom code or plugins.
Reference: Microsoft Documentation - Set Up Cloud Flows with Power Automate Steps to Create a Cloud Flow for Push Notifications:
Go to Power Automate and create a new Cloud Flow.
Set up a trigger based on a Dynamics 365 event (e.g., when a record is created or updated).
Add an action to send a push notification to the user's mobile device.
Customize the notification message and publish the flow to activate the notifications.
Using Cloud Flows in Power Automate enables dynamic push notifications for mobile users, providing timely updates to sales team members based on real-time data changes.
질문 # 54
An organization is using Microsoft Power Query when connecting to data sources in Dynamics 365 Customer Insights - Dat a. You need to load contacts to Customer Insights - Data using Power Query. Which is an appropriate action to take when using Power Query to ingest data?
정답：D
설명：
* In Dynamics 365 Customer Insights - Data, when using Power Query to ingest data, the Get Data functionality allows users to add multiple tables from various data sources.
* This flexibility enables users to enrich the dataset by pulling in additional tables that may be related or necessary for the data unification process.
* Power Query in Customer Insights supports creating robust data flows by allowing multiple tables to be added within a single data source setup, providing a comprehensive data modeling environment.
질문 # 55
The remote sales workforce of your organization has been using the integrated Teams chat to collaborate internally. To save time, you indicate to the sales leader that suggested contacts can be displayed when a seller starts a new connected chat.
The sales leader asked you to configure the ability to use suggested contacts.
Which three users can you use as a rule for suggesting contacts? Each correct answer presents a complete solution. Choose three.
NOTE: Each correct selection is worth one point.
정답：C,E,F
설명：
* Manager on System User Record:
* Suggested contacts in Teams can include users directly linked to the individual starting the chat.
The manager assigned on the user's system record can be a suggested contact, as this is a common relationship that suggests frequent communication.
* Record Owner of the Initiating Record:
* The owner of the record being discussed or acted upon is also likely to be a suggested contact.
This is because the owner has primary responsibility for the record and would commonly need to be consulted or informed about actions related to it.
* Created By of the Initiating Record:
* If the user is the Created By for a record, they are associated with its initial setup or creation. As a result, they may be suggested when actions on that record are taken since they are familiar with its origins.
Reference: Microsoft Documentation - Configure Suggested Contacts for Dynamics 365 and Teams These selections align with the rules typically used for suggesting contacts in integrated Teams chats, ensuring relevant parties are automatically suggested based on record associations and user relationships.
질문 # 56
You are implementing a new Dynamics 365 Customer Insights - Data environment for your organization.
You complete ingesting the data you need to unify and navigate to the correct page in the Customer Insights - Data application to begin the unification process.
You need to complete the first part of the unification process following best practices.
Which five actions should you perform in sequence? To answer, move the five appropriate actions from the list of actions to the answer area. Arrange the five actions in the correct order.
정답：
설명：
Explanation:
질문 # 57
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