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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

SectionObjectives
Topic 1: Digital Product Lifecycle- Alignment with ITIL operating model
- Transition to Lean, Agile, or DevOps practices
- Digital product lifecycle overview
Topic 2: High-Velocity IT Culture- Cultural aspects of high-velocity environments
- Working in highly automated environments
Topic 3: High-Velocity IT Techniques - Fast Development- Development acceleration methods
- Rapid delivery techniques
Topic 4: High-Velocity IT Techniques - Resilient Operations- Service Continuity Management
- Monitoring and Event Management
- Availability Management
- Infrastructure and Platform Management
- Capacity and Performance Management
- Site Reliability Engineering
- Problem Management
Topic 5: High-Velocity IT Techniques - Co-Created Value and Assured Conformance- Co-Created Value
- Service Experience
- Service Design
- Relationship Management
- Service Desk
Topic 6: High-Velocity IT Techniques - Valuable Investments- Investment decision techniques
- Value optimization strategies
Topic 7: Introduction to High-Velocity IT- Course introduction and ITIL 4 overview
- High-velocity concepts

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最新的 Peoplecert IT Infrastructure Library ITIL-4-Specialist-High-velocity-IT 免費考試真題 (Q35-Q40):

問題 #35
A sales team is thinking of implementing a new customer relationship management (CRM) service to increase revenue and improve the customer experience. The sales manager has asked the provider of the CRM service to describe how the service will support the team's goals.
Which are the TWO BEST examples the service provider can present as evidence that value had been realized?
The sales team will be able to:
* Use data analytics to sell more products to its customers
* Send customers quick and personalized responses to enquiries
* Receive training on the basic features of the service
* Provide more frequent reports to the sales manager

答案:D

解題說明:
In HVIT, value is realized through outcomes that help the consumer achieve its goals, not merely through outputs or activities. Here, the goals are to increase revenue and improve customer experience. Statements 1 and 2 are the strongest evidence of those outcomes.
Using data analytics to sell more products shows a business outcome tied to revenue generation. Sending quick and personalized responses improves customer experience directly. By contrast, training on basic features is an enabling activity, not proof of realized value. More frequent reports may help management, but they do not directly demonstrate improved sales performance or customer experience.
This aligns with service value thinking in ITIL 4, where value is co-created through use and achieved outcomes rather than through the existence of the service alone .
=========


問題 #36
A financial services organization wants to adopt continuous delivery, but regulators require evidence that high- risk changes receive additional scrutiny before release.
Which is the BEST way to support both rapid delivery and regulatory expectations?

答案:B

解題說明:
HVIT does not mean removing control. It means applying appropriate control in ways that preserve flow wherever possible. Using change models with different control paths based on risk is the best answer because it allows low-risk changes to move quickly while ensuring that high-risk changes receive the scrutiny required by regulation.
A is unnecessarily restrictive. B reduces agility and ignores risk-based thinking. D creates delay and batch risk. Risk-based change models are much more aligned with modern ITIL thinking and HVIT goals.
Therefore C is the correct answer.
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問題 #37
An IT department is working with the organization's marketing team to introduce a new set of analysis tools. Having read articles in the media about these tools, the marketing team has high hopes. Because the tools are being introduced using a phased implementation approach, the representatives of the two teams are struggling to agree on service level targets. How can the collaborate and promote visibility' guiding principle be applied to this situation?

答案:

解題說明:
By being transparent about constraints and managing expectations


問題 #38
Which concept would MOST help to ensure that information needed to identify problems is available?

答案:D

解題說明:
A safety culture encourages openness, reporting, learning, and the sharing of operational concerns without fear of blame. In order to identify problems effectively, organizations need people to surface incidents, near misses, weak signals, and operational risks. That only happens reliably where people feel safe to speak up.
Design thinking helps with understanding user needs. Valuable investments is an objective related to value realization. Agile supports iterative delivery, but it is not the strongest concept for ensuring candid information flow around operational issues.
A is correct because problem identification depends heavily on transparent reporting and psychological safety.
=========


問題 #39
The IT team in a large enterprise is replacing an important application used for internal communication and collaboration. The team is very enthusiastic about the new application, and believe that it enables new and better ways of working. Pilot users, however, are reluctant to use the new features and just replicate old ways of working in the new system. How can a 'service mindset' improve the situation?

答案:

解題說明:
By encouraging users to understand the features of the new application, and how it can contribute to achievement of the enterprise&#39;s objectives


問題 #40
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