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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Digital Customer Service (DCS)	20%	- DCS architecture and deployment - Authentication, profiles and security - Themes, templates and page customization
Customization, Productivity and Analytics	10%	- OTBI reporting and integration basics - Application Composer and extensions - SmartText, hotkeys and audit features
Service Request Management	25%	- SR categories, assignment rules and routing - Service catalog and entitlements - SR creation, lifecycle and processing - Milestones and action plans
Knowledge Management	15%	- Article management and access - Knowledge base setup and configuration
Omnichannel Communications	15%	- Media toolbar and agent notifications - Work routing and queue setup - Email, chat and CTI configuration
Fusion Service Overview and Setup	15%	- Functional Setup Manager (FSM) usage - Service configuration basics - Security model, roles and access control

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q16-Q21):

NEW QUESTION # 16
You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.

A. You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.
B. You must retrieve large volumes of data through a REST API endpoint.
C. You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
D. You can download large volumes of SR data from the Analytics interface.

Answer: C,D

NEW QUESTION # 17
You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

A. Available
B. Time Period
C. Interval
D. Duration
E. Start/Stop

Answer: D

NEW QUESTION # 18
Milestones are not getting applied to service requests in the customer environment.
Identify three causes.

A. The Starts When criteria of the milestones is not True.
B. Entitlement rules are not valid for the service request.
C. The scheduled process has not been set up.
D. No default coverages are set up.

Answer: A,C,D

NEW QUESTION # 19
What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

A. Configure products groups and product items in Engagement Cloud.
B. Add the Product object to your DCS application.
C. Add product ID(s) to the database component.
D. Add images as the product image will not be pulled from Engagement Cloud.

Answer: A,B,C

NEW QUESTION # 20
What is the main function of the Data Security Policies?

A. defines the privileges and roles a particular user can have
B. defines the views or functionalities the user can access
C. defines the views the application can access
D. defines the data a particular user can see and/or modify
E. defines the actions a particular user can do

Answer: B

NEW QUESTION # 21
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