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| Section | Weight | Objectives |
|---|---|---|
| Networking | 20% | - Network protocols and services - IP addressing and subnetting basics - Network troubleshooting - Network hardware and devices - Network configurations - Network connectivity |
| Virtualization and Cloud Computing | 12% | - Virtualization fundamentals - Cloud and virtualization troubleshooting - Cloud connectivity and configuration - Cloud concepts and models (IaaS, PaaS, SaaS) - Virtual machine concepts |
| Hardware | 27% | - RAM types and installation - Storage devices (HDD, SSD, NVMe) - BIOS/UEFI and firmware - Power supplies and connectors - PC hardware and peripherals - CPU and expansion cards - Peripheral devices and connections |
| Hardware and Network Troubleshooting | 26% | - Troubleshooting methodology - Mobile device troubleshooting - Common symptoms and root causes - Network troubleshooting - Hardware troubleshooting - Printers and multifunction devices |
| Mobile Devices | 15% | - Mobile device synchronization - Mobile device management (MDM) - Mobile device troubleshooting - Cellular connectivity and settings - Mobile device configuration |
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394. Frage
A customer is using port 110 for email. However, the customer wants to upgrade to a more secure connection that automatically synchronizes with the server. Which of the following should the customer use?
Antwort: B
Begründung:
Port 110 is used by POP3, a protocol designed for downloading emails from a remote server to a local client. POP3 does not inherently synchronize changes (such as read status, folder organization, or deletions) between devices. The customer wants a more secure connection that automatically synchronizes with the server, which directly aligns with the functions of IMAP (Internet Message Access Protocol).
IMAP typically uses port 143 for unencrypted connections and 993 for secure, encrypted connections (IMAPS). It is designed for modern email usage-supporting multi-device access, live synchronization across clients, and server-stored mail. When a user reads, deletes, or moves an email using IMAP, these changes are reflected on the server and visible on every device logged into the same account.
CompTIA A+ emphasizes that IMAP is preferred for users requiring constant synchronization, mobile access, and cloud-based email management, while POP3 is considered outdated. IMAP also supports secure, encrypted communication when paired with SSL/TLS.
HTTPS and SFTP do not handle email retrieval, and SMTP is a sending protocol, not a retrieval protocol. Therefore, IMAP is the only correct and CompTIA-aligned upgrade option.
395. Frage
A customer recently experienced a power outage at a SOHO. The customer does not think the components are connected properly. A print job continued running for several minutes after the power failed, but the customer was not able to interact with the computer.
Once the UPS stopped beeping, all functioning devices also turned off.
In case of a future power failure, the customer wants to have the most time available to save cloud documents and shut down the computer without losing any data.
INSTRUCTIONS
-
Based on the customer's requirements, connect the customer's devices to the proper outlets. Select the power source for the Surge Protector and UPS. This may require reselecting dropdowns or removing tokens.
Each token may only be used once.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Antwort:
Begründung:
Explanation:
Wall Outlet
* (empty - nothing goes directly to the wall)
Surge Protector (Power Source: Wall Outlet)
* Printer
* Scanner
UPS (Power Source: Surge Protector)
* Computer
* Monitor
* Cable Modem
* Wi-Fi Router
396. Frage
An end user is printing, but the image is being cut off because the paper is too small. The user did put the correct type of paper in the printer. Which of the following should the user change first?
Antwort: C
Begründung:
When a printout is being cut off, CompTIA A+ Core 1 (220-1201) troubleshooting emphasizes checking the simplest, most likely configuration mismatch first-the printer's paper size/source settings. Even if the user physically loaded the correct paper, the print job can still be formatted incorrectly if the printer driver, application, or printer itself is set to use a different paper size or a different tray. If the printer thinks it is using a smaller paper size (or a tray configured for smaller paper), it may clip the printable area and truncate the image at the edges.
Changing tray settings (paper size and paper source) aligns the printer's configuration with the actual media installed, which is a standard first-step for issues related to formatting, clipping, and page boundaries. Image quality (DPI) affects sharpness, not cropping. File type rarely causes consistent edge cutoff compared with page setup mismatches. Adjusting image size could work as a workaround, but CompTIA best practice is to correct the paper/tray and page setup settings first so all prints format properly without editing the document each time.
397. Frage
A technician connects a WISP modem to a portable router in order to provide an Ethernet connection to a laptop. Which of the following network types has the technician configured?
Antwort: B
Begründung:
According to CompTIA Core 1 (220-1201) networking fundamentals, a WAN is used to connect devices or networks over large geographic areas, typically through an Internet Service Provider (ISP). A WISP (Wireless Internet Service Provider) delivers internet connectivity wirelessly over long distances, which clearly falls under WAN technology.
In this scenario, the technician connects a WISP modem to a portable router to provide Ethernet connectivity to a laptop. The WISP modem represents the WAN link, as it connects the local device to an external network (the internet) managed by the service provider. The portable router then distributes that WAN connection locally via Ethernet.
A SAN (Storage Area Network) is used for high-speed storage communication between servers and storage devices and is unrelated to internet connectivity. A PAN (Personal Area Network) is limited to very short-range connections, such as Bluetooth between personal devices. A MAN (Metropolitan Area Network) covers a city or campus-scale area and is not applicable to a single modem-to-router setup.
CompTIA emphasizes identifying network types based on scope and provider involvement. Since a WISP connection extends beyond the local environment and connects to an ISP, it is classified as a WAN.
398. Frage
A busy network printer is producing faded printouts after a technician performed maintenance on the printer several months ago. The technician now replaces the toner cartridge, but the issue persists. Which of the following should the technician check next?
Antwort: B
Begründung:
If replacing the toner does not resolve faded prints, the next likely cause is a worn drum unit, which is responsible for transferring toner to paper and degrades over time, leading to poor print quality.
399. Frage
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