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Salesforce Energy-and-Utilities-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Solution Design: Solution design evaluates expertise in mapping Energy and Utilities Cloud components to current architectures and crafting future state designs that fulfill business and data model requirements. Energy and Utilities Cloud professionals must demonstrate the ability to define architecture, processes, and security considerations while leveraging deployment tools.
Topic 2	Implementation: The topic assesses the ability to configure Energy and Utilities Cloud to meet business models, manage licenses, set up order capture, and enable post-sales processes. It also measures proficiency in executing data migration, integrating third-party systems, and deploying relevant components.
Topic 3	Discovery: Mastering discovery ensures proficiency of Energy and Utilities Cloud professionals in understanding and documenting customer needs, aligning stakeholder requirements, and analyzing current business processes for Energy and Utilities Cloud solutions. This foundational topic measures the ability to identify gaps in processes and architecture compared to standard product capabilities.
Topic 4	Test and Deploy Energy and Utilities Cloud Applications and Solutions: This topic evaluates the capacity of Energy and Utilities Cloud professionals to outline and execute a deployment plan that integrates Salesforce core and Vlocity components. Mastery includes validating processes, enabling user testing, and managing UAT milestones.

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Salesforce Energy and Utilities Cloud Accredited Professional Exam Sample Questions (Q46-Q51):

NEW QUESTION # 46
What's an example of a parent and child premise record?

A. The parent premise is the type of service provided, and the child is the apartment.
B. The parent premise is the apartment, and the child is the type of service provided.
C. The parent premise is the apartment unit, and the child is the apartment building.
D. The parent premise is the apartment building, and the child is the apartment unit.

Answer: D

NEW QUESTION # 47
Two people own one home. They have different preferences for receiving notifications. One wants texts and emails, while the other prefers emails only. h How and where can the energy company hold this information?

A. Use the existing notification preference fields in the Party object.
B. Extend the Account, Contact, and Relationship objects with new fields for notification preferences.
C. Extend the Service Account object with new fields for notification preferences.
D. Create a custom object associated with the Account with notification preferences.

Answer: A

NEW QUESTION # 48
A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?
Choose 2 answers

A. Check available field service time slots for the week.
B. Confirm customer entitlements for field service appointments.
C. Accurately confirm and verify customer details.
D. See a list of all service and work types available in the system.

Answer: B,C

NEW QUESTION # 49
An existing Salesforce customer has built a data model with many custom objects for their call center operations.
How can the customer use OmniStudio to improve the agent experience?

A. The Energy and Utilities Cloud data model is required for OmniStudio.
B. Certain agents can use Energy and Utilities Cloud OmniStudio and Data Model, while other agents da nat.
C. OmpiStudio can be used with custom objects but will need to be migrated to the Energy and Utilities Cloud data model.
D. OmniStudio can be used without leveraging the Energy and Utilities Cloud data model.

Answer: D

NEW QUESTION # 50
An energy company wants to sell additional commodity products related to services other than electricity and gas.
Which three enhancements need to be considered?

A. Extend the value list on the status picklist for cases
B. Extend the value list on the product family picklistfor product object.
C. Extend the entries of record types on inventory item object.
D. Extend the entries of record types on account object.
E. Extend the value list on the service type picklist for service points

Answer: B,C,E

Explanation:
When an energy company wants to sell additional commodity products related to services beyond electricity and gas, it needs to consider enhancing the Salesforce Energy and Utilities Cloud by: B. Extending the value list on the product family picklist for the product object to accommodate new product types. C. Extending the value list on the service type picklist for service points to include new services. E. Extending the entries of record types on the inventory item object to manage additional products in inventory.
These enhancements ensure the system accurately reflects the company's expanded offerings, enabling effective management and sales of a broader range of services and products.References= The Salesforce Energy and Utilities Cloud data model documentation and customization guides provide information on extending picklists and record types to accommodate new products and services, allowing companies to tailor the platform to their evolving business needs:https://developer.salesforce.com/docs/atlas.en-us.industries_energy_and_utilities.meta/industries_energy_

NEW QUESTION # 51
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