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| Section | Weight | Objectives |
|---|---|---|
| Software Troubleshooting | 22% | - Common OS issues
|
| Operational Procedures | 22% | - Professionalism and communication
|
| Security | 25% | - Threats and vulnerabilities
|
| Operating Systems | 31% | - Other operating systems
|
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NEW QUESTION # 434
Which of the following biometric security measures involves comparing the pattern of a user's veins with a stored image?
Answer: D
Explanation:
A retinal scanner authenticates a user by comparing the unique pattern of blood vessels in the retina with a previously stored biometric image.
NEW QUESTION # 435
A user's computer is running slowly. Web pages take several seconds to open, and applications are slow to respond. A technician opens the Windows Task Manager and sees the following:
Disk: 2%
Network: 12%
GPU: 15%
CPU: 70%
Memory: 97%
Which of the following would a technician most likely do to resolve the issue?
Answer: D
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Highmemory usage (97%)suggests the system is overloaded with active processes. The technician should close unneeded applications to free up RAM and improve performance.
FromMike Meyers' Lab Manual:
"When memory usage is near capacity, close all non-essential programs. This can dramatically improve response time without needing hardware upgrades."
NEW QUESTION # 436
A user reports a critical application issue. The user tells the technician that a former IT employee previously resolved this same issue. Which of the following steps should the technician take first?
Answer: D
Explanation:
The best first step is to leverage existing documentation: check whether the issue was previously recorded and resolved, and reuse that known fix (or confirm conditions). Mike Meyers explains ticketing systems capture key information needed to resolve issues, including " problem description ," " progress notes ," and " problem resolution ," and stresses that " Clear, concise writing is critical " because you "won't be the only tech responding to every ticket." That is exactly why you review prior tickets first-so you can quickly see what was done previously and apply it consistently.
The All-in-One guide reinforces the same ticketing-system concept and lists the same essential elements (description, notes, resolution) used to streamline troubleshooting and escalation. Consulting the prior technician (A) may be impossible (the employee is gone) and slower than checking documented history.
Opening a new case (D) is important, but the question asks what to do first -review the prior occurrence details, then document your current case using what you find.
NEW QUESTION # 437
A network technician notices that most of the company's network switches are now end-of-life and need to be upgraded. What should the technician do first?
Answer: C
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Before any change is implemented, it must bedocumentedas part of change management procedures. This ensures transparency, review, and tracking.
FromQuentin Docter - CompTIA A+ Complete Study Guide:
"Documenting a change is the first step in change management. This includes defining the scope, purpose, impact, and implementation plan before approval or scheduling."
NEW QUESTION # 438
Company employees do not have assigned workspaces and regularly work at different computers and physical locations. Which of the following should the company implement to maintain data security and minimize the amount of user data that needs to be transferred?
Answer: D
Explanation:
The correct answer is D. Roaming profiles, because roaming profiles allow users to log in to any domain- joined workstation and automatically access their personal settings, documents, and configuration without storing data locally on each machine. This is ideal for environments with hot-desking or shared workstations.
According to the Quentin Docter - CompTIA A+ Complete Study Guide, roaming profiles store user data centrally on a server rather than on individual computers. When a user logs in, their profile is loaded; when they log out, changes are saved back to the server. This minimizes data duplication and reduces the risk of data being left behind on shared systems.
The Travis Everett & Andrew Hutz - All-in-One Exam Guide emphasizes that roaming profiles improve security by preventing sensitive user data from being permanently stored on multiple endpoints. This also simplifies backup and recovery, since user data resides in a centralized location.
The Mike Meyers / Mark Soper Lab Manual clarifies that portable drives introduce data loss risks, cloud email only addresses messaging data, and certificate storage does not manage user profiles or documents.
Because the goal is to maintain data security while allowing mobility and minimizing data transfer, roaming profiles are the most appropriate solution, making D the correct answer.
NEW QUESTION # 439
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