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| Section | Objectives |
|---|---|
| Topic 1: Processes | - Starting up a project - Controlling a stage - Managing product delivery - Managing a stage boundary - Directing a project - Initiating a project - Closing a project |
| Topic 2: Practices | - Risk - Organizing - Issues - Business case - Plans - Progress - Quality |
| Topic 3: People | - People management and effective collaboration |
| Topic 4: Principles | - Apply the PRINCE2 principles in context |
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NEW QUESTION # 50
During 'closing a project', the project manager updates the arrangements that specify how and when the Head of the Portfolio Office will measure the increase in business opportunities after LouisShopping enters operational use.
During which closing activity should this be done?
Answer: D
Explanation:
The correct answer is A - Prepare planned closure . A project can be operationally complete before all of its intended benefits have been realized. Many benefits emerge only after project products have been transferred into business-as-usual operation. Consequently, closing arrangements need to establish how outstanding benefits will subsequently be measured and reviewed.
In this scenario, the anticipated increase in business opportunities will be assessed after LouisShopping has entered operational use. The project manager therefore needs to update the relevant post-project benefit- review arrangements during prepare planned closure , identifying what is to be measured, when measurement should occur, and who will be responsible. The Head of the Portfolio Office is identified as the person who will perform that subsequent measurement.
Option B concerns obtaining confirmation that the project's products have been accepted and that appropriate handover has occurred. Option C focuses on evaluating overall project performance and producing closure information such as the end project report and lessons. Option D is the formal request to the project board to authorize closure once the necessary closure activities have been completed.
Preparing planned closure is therefore the appropriate point to ensure that post-project measurement responsibilities remain in place after the temporary project organization is disbanded.
PRINCE2 7 reference topics: Closing a project; prepare planned closure; benefits management; post-project benefits reviews; operational use; business responsibility after closure.
NEW QUESTION # 51
A new law requires everyone working on public-infrastructure projects to hold an appropriate security clearance. The project manager records the legislation as an external event in the issue register so that its effects can be assessed.
Is this an appropriate application of the issues practice, and why?
Answer: B
Explanation:
The correct answer is A . The legislation is an external event that has already occurred : a new legal requirement now applies to people working on public-infrastructure projects. It therefore represents an issue rather than merely an uncertain future risk. Recording it in the issue register enables the project team to assess its impact and determine what action may be necessary.
The effect could be significant. Existing or planned personnel may not possess the required security clearance, which could constrain the availability of resources, delay mobilization, alter supplier arrangements, increase costs, or affect scheduled delivery. The project manager should therefore ensure the event is captured and assessed rather than waiting until every consequence is known.
Option B is incorrect because external events that affect project objectives should still be managed through the project's agreed governance and issue-management controls. Option C would delay formal management of an event whose implications may require immediate investigation and action. Option D incorrectly assumes that externally generated issues belong exclusively to the business layer. The business may need to participate in resolving some consequences, but the project team must manage impacts on the project within its authority and escalation arrangements.
The key distinction is that an issue concerns something that has happened or is currently relevant , whereas a risk concerns uncertainty about a future event.
PRINCE2 7 reference topics: Issues practice; external events; issue register; issue assessment; resource impacts; risk-versus-issue distinction.
NEW QUESTION # 52
During stage 3, several BuildyBrick subcontractors are working on different work packages. The project manager is concerned that lessons identified by one team will not reach the others and could lead to rework, delay or additional cost. The project manager therefore holds a fortnightly cross-team 'lunch and learn' session.
Is this an appropriate application of the 'learn from experience' principle, and why?
Answer: D
Explanation:
The correct answer is A . The learn from experience principle requires learning to occur throughout the project lifecycle, not merely during initiation or closure. Lessons should be sought, recorded where appropriate, communicated to those who can use them, and incorporated into current or future decisions and ways of working.
The fortnightly cross-team session directly addresses the project manager's concern that lessons emerging in one work package may otherwise remain isolated. Sharing them across teams allows corrective knowledge to be applied while it can still prevent rework, delay, cost escalation, or repeated mistakes. Official PeopleCert material emphasizes that lessons should be considered before starting, captured during delivery, and actively applied; simply recording a lesson without changing future behavior does not constitute effective learning.
Option B describes another legitimate source of lessons-previous projects-but does not explain the specific benefit demonstrated in the scenario, which concerns lessons arising across teams during the current stage .
Option C contradicts PRINCE2's expectation that lessons improve project performance rather than being regarded as non-productive overhead. Option D incorrectly postpones learning until the end of the stage, when the opportunity to prevent immediate repetition may already have passed.
PRINCE2 7 reference topics: Learn from experience; lessons log; knowledge sharing; applying lessons throughout the project lifecycle.
NEW QUESTION # 53
While the project mandate is being prepared, the Mayor asks the LOB Portfolio Director, acting at the business layer, to select and appoint a suitable project executive for LouisShopping.
Is this an appropriate application of the organization practice, and why?
Answer: B
Explanation:
The correct answer is B . PRINCE2 distinguishes the business layer from the project management layer. The business layer commissions projects, establishes the broader organizational context, and appoints an appropriate project executive who will represent the business interest and become ultimately accountable for the project's success within the project board.
The scenario explicitly states that the LOB Portfolio Director is acting at the business layer . Consequently, selecting and appointing an appropriate project executive is consistent with the responsibilities associated with that level of governance.
Option A is too broad. The appointment is not appropriate merely because the Mayor can delegate the activity to any senior stakeholder. The suitability arises because the Portfolio Director is acting as the relevant business-layer representative. Option C incorrectly assumes that the Mayor must personally make the appointment because of the project's civic significance; PRINCE2 does not impose such a requirement.
Option D similarly assigns the responsibility automatically to the Head of Portfolio Office, even though the scenario explicitly identifies the Portfolio Director as the relevant business-layer representative.
The key distinction is therefore between business-layer governance and project-level management. The project executive is appointed from the business layer and subsequently leads the project board.
PRINCE2 7 reference topics: Organization practice; business layer; project executive; commissioning a project; project board structure and accountability.
NEW QUESTION # 54
During the 'initiating a project' process, the team expects local heritage-protection groups to oppose the proposal. The Heritage Director suggests waiting until the groups contact the project. Instead, the project manager asks the Heritage Manager to identify groups known from previous work, and the manager supplies a list.
Is this an appropriate approach to leading successful change, and why?
Answer: D
Explanation:
The correct answer is A . Effective change management requires the project to understand who will be affected by the change, who can influence it, and what relationships may need active management. PRINCE2
7 therefore supports proactive stakeholder identification rather than waiting until stakeholders independently approach the project.
The Heritage Manager already possesses useful knowledge from previous work. Using that knowledge during initiation enables the project manager to identify heritage-protection groups early, assess their likely interests and influence, and determine suitable engagement and communication activities. Their anticipated opposition makes early identification more important, not less important, because potential concerns can be understood before they develop into avoidable resistance, issues, or reputational problems.
Option B is incorrect because identifying a stakeholder does not guarantee support. Stakeholder analysis provides information that enables appropriate engagement; it cannot predetermine stakeholder attitudes.
Option C is also incorrect because stakeholder identification is appropriate during initiation and should continue throughout the project as circumstances change. Option D assumes that contact or identification necessarily increases opposition, which is unsupported. Early engagement may instead clarify concerns, reveal constraints, and improve the project's ability to manage change.
The scenario therefore demonstrates proactive use of organizational knowledge to strengthen the project's understanding of its stakeholder environment.
PRINCE2 7 reference topics: People; leading successful change; stakeholder identification; stakeholder analysis; communication; organizational ecosystem.
NEW QUESTION # 55
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