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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Security	18%	- Authentication and access 1. Single Sign-On (SSO) configuration 2. Domain verification and auto-provisioning - Slack security and compliance 1. Retention policies and export 2. Enterprise Key Management (EKM) 3. Data Loss Prevention (DLP)
Topic 2: Channel Strategy	25%	- Channel architecture design 1. Channel segments and cross-org channels 2. Channel naming conventions and organization 3. Public vs. private channel strategy - User Groups and permissions 1. Default channels and channel management policies 2. User Group creation and management
Topic 3: Workflows and Integrations	12%	- Integrations and apps 1. Third-party integrations 2. App management and distribution - Workflow Builder 1. Custom workflow templates 2. Automate routine processes
Topic 4: Governance and Administration	20%	- Workspace administration 1. Workspace settings and policies 2. Roles and permissions 3. Guest access management - Governance framework 1. Channel management policies 2. Data governance and compliance 3. Acceptable use policies
Topic 5: Migration and Change Management	5%	- Adoption and enablement 1. Training and change management plans 2. Best practices for Slack adoption - Migration planning 1. Transition from other platforms 2. Data migration strategies
Topic 6: Discovery	20%	- Gather requirements 1. Understand business goals and collaboration needs 2. Identify current workflows and pain points - Stakeholder analysis 1. Conduct discovery workshops 2. Identify key stakeholders and decision-makers

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Salesforce Certified Slack Consultant Sample Questions (Q27-Q32):

NEW QUESTION # 27
When preparing for a meeting with a new client to discuss transitioning to Slack, what aspect of the client's current operations is most important to understand?

A. The age demographics of the client's workforce
B. The specific tools and platforms currently used for communication and collaboration
C. The client's current office locations and interior design preferences
D. The client's current stock value and financial performance

Answer: B

Explanation:
Understanding the specific tools and platforms the client currently uses for communication and collaboration is crucial. This information helps in identifying how Slack can integrate into their existing ecosystem, replace or augment current tools, and provide a more streamlined communication experience.

NEW QUESTION # 28
Your client is migrating to Enterprise Grid and is looking for guidance on how to manage guest users that will need to retain the same level of access to Slack post-migration.
What should you suggest?

A. Collaborate with guests via a Slack Connect channel.
B. Enable the option to bypass SSO for guests.
C. Convert guests to multi-channel guests.
D. Convert guests to full members.

Answer: A

Explanation:
The correct recommendation is to collaborate with guests through Slack Connect channels . In an Enterprise Grid migration, guest access must be reviewed carefully because external collaboration should be governed, secure, and intentionally scoped. Slack Connect is the better long-term model for working with external parties because it allows separate organizations to collaborate in shared channels while each organization retains control over its own users, authentication, lifecycle management, and security policies. Option A is dangerous because converting guests to full members gives external users internal membership privileges and can create unnecessary security exposure. Option B addresses authentication behavior but does not solve the access model. Option C preserves a guest construct, but it does not provide the same clean enterprise collaboration model that Slack Connect is designed to support. The question specifically asks how to manage guest users post-migration while retaining collaboration access; Slack Connect preserves the collaboration need without turning external people into internal members.
Reference topic: Delivery and Migration - Enterprise Grid migration, external collaboration model, guest- user planning, Slack Connect transition, and post-migration access design.

NEW QUESTION # 29
In a company using Slack, the IT department needs to ensure compliance with data security policies. They need to assign a role that can access audit logs and security tools. Which Slack administrative role is most appropriate for this task?

A. Workspace Admin
B. Org Owner
C. User Group Admin
D. Workspace Owner

Answer: B

Explanation:
Org Owners have access to the highest level of settings, including audit logs and security tools, which are crucial for ensuring compliance with data security policies.

NEW QUESTION # 30
Your client is about to start the migration to Slack. Which strategy is most effective for communicating this change to their employees?

A. Set up a series of informational meetings and Q&A sessions prior to the migration, supplemented by email updates
B. Send a single, detailed email the day before the migration starts
C. Avoid communicating about the migration until after it has been completed to prevent employee anxiety
D. Limit communication to management-level employees only, relying on them to disseminate information

Answer: A

Explanation:
A series of informational meetings and Q&A sessions offer employees the opportunity to learn about Slack, understand the migration process, and have their concerns addressed.
Supplementing these with email updates ensures ongoing communication and reinforces key messages, leading to a more informed and smoother transition.

NEW QUESTION # 31
A multinational corporation is using Slack and needs to agree on a policy for data retention to comply with various international data protection laws. What is the most effective strategy to establish this policy?

A. Leave data retention decisions to individual team managers within each region
B. Apply the strictest data retention policy across the entire organization
C. Develop a flexible data retention policy that can be adjusted for each region based on local laws
D. Set a standard data retention period for all regions and request exceptions on a case-by-case basis

Answer: C

Explanation:
This approach allows the organization to comply with various international data protection laws while maintaining flexibility to adapt to regional requirements. It demonstrates an understanding of differing legal landscapes and a commitment to compliance.

NEW QUESTION # 32
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