順便提一下，可以從雲存儲中下載Fast2test FS-Con-101考試題庫的完整版：https://drive.google.com/open?id=1QK5R5Qb406v_AkT_L-KtWIIFSvlC-iCd
我們Fast2test的 Salesforce的FS-Con-101的考題資料是按照相同的教學大綱來來研究的，同時也不斷升級我們的培訓材料，所以我們的考試培訓資料包括試題及答案，和實際的考試相似度非常高，所以形成了我們Fast2test的通過率也是非常的高，這也是不可否認的事實， 由此知道Fast2test Salesforce的FS-Con-101考試培訓資料對考生的幫助，而且我們的價格絕對合理，適合每位IT認證的考生。
| Section | Weight | Objectives |
|---|---|---|
| Managing Work Orders | 23% | - Apply the appropriate product and price book configurations for a scenario - Explain the work order lifecycle and applicable statuses - Given a scenario, configure work order processes, parameters, and field settings - Distinguish between work order line item types and their usage |
| Managing Scheduling and Dispatch | 28% | - Determine the appropriate optimization rules and service objectives for a scenario - Given a scenario, determine the appropriate dispatch and scheduling settings - Explain the usage of complex work and work capacity - Demonstrate how to use the dispatcher console - Explain the difference between global, local, and emergency scheduling |
| Field Service Mobile App | 10% | - Given a scenario, determine the appropriate configuration for the Field Service mobile app - Explain how to use the Field Service mobile app to perform field service tasks - Demonstrate how to configure offline data and push notifications |
| Managing Resources | 16% | - Given a scenario, determine the appropriate resource type (e.g., crews, technicians) - Explain the relationships between service territories, operating hours, and shifts - Demonstrate how to use time off to manage resource availability |
| Field Service Intelligence | 3% | - Explain how Field Service Intelligence (FSI) dashboards are used |
| Inventory and Order Management | 10% | - Explain the inventory and order management process - Distinguish between product items, product item transactions, and product requests - Given a scenario, determine the appropriate settings for product item tracking |
| Quoting and Pricing | 5% | - Given a scenario, determine the appropriate settings for quoting and pricing |
| Asset and Maintenance Management | 5% | - Explain how maintenance plans and maintenance rules are used - Given a scenario, determine the appropriate asset management setup |
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問題 #121
Universal Containers performs maintenance and repairs on Assets in the field and wants to increasefirst-time fix rates.
What should a Consultant include when creating a Work Order?
答案：A
解題說明：
Products required and skill requirements are two fields that should be included when creating a work order to increase first-time fix rates. Products required are used to specify the products that are needed for the work order, andskill requirements are used to specify the level of expertise that is needed for the work order. By including these fields, the system can ensure that the technician has the right parts and skills to complete the work order.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_work_orders.htm&type=5
問題 #122
Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources.
Which configuration should a Consultant recommend for the Scheduling Policy?
答案：B
解題說明：
The requirement is best implemented with the Match Boolean Work Rule for Active Resources. A Match Boolean rule can require the Service Resource Active flag to be true, filtering inactive resources out of candidate evaluation while preserving their historical records.
Salesforce Field Service treats the Service Appointment as the primary unit of scheduling. Scheduling Policies combine Work Rules, which determine whether a resource or time slot is valid, with Service Objectives, which score valid alternatives against business priorities. The selected configuration therefore has to operate at the scheduling layer rather than merely changing descriptive fields on the parent Work Order.
The alternatives address different parts of the Field Service model. Preferred and Required Resources model preferences, while Match Fields compares data values but is not the standard Active-resource boolean control.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Managing Scheduling and Optimization - Match Boolean Work Rule; Active Resources; Scheduling Policies.
問題 #123
What are two benefits of using the Salesforce Field Service mobile app instead of the Salesforce mobile app?
Choose 2 answers
答案：B,D
問題 #124
Universal Containers wants to dispatch emergency work identifiedThroughout the day that needs to be completed before lower-priority work.
What should the Consultant recommend to meet this requirement?
答案：B
解題說明：
the Reshuffle action is the appropriate Field Service design. Reshuffle is designed to insert important work into an already populated schedule by moving lower-priority appointments to other times, days, or resources as allowed by the Scheduling Policy.
Salesforce Field Service treats the Service Appointment as the primary unit of scheduling. Scheduling Policies combine Work Rules, which determine whether a resource or time slot is valid, with Service Objectives, which score valid alternatives against business priorities. The selected configuration therefore has to operate at the scheduling layer rather than merely changing descriptive fields on the parent Work Order.
The alternatives address different parts of the Field Service model. A normal reschedule changes a selected appointment but does not provide the same schedule-wide rearrangement around the incoming high-priority work; custom Apex is unnecessary.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Managing Scheduling and Optimization - Reshuffle; appointment priority; in-day schedule adjustment.
問題 #125
Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly from withinThe Salesforce Field Service mobile app. Once a replacement has been made, where can the Asset Relationships be viewed?
答案：A
解題說明：
For this scenario, Salesforce Field Service should use Asset Relationships visible through Primary Assets and Related Assets. Asset Relationship records capture replacement, upgrade, and related lifecycle links between specific Assets. The relationships are viewed on the Asset through the Primary Assets and Related Assets related lists.
An Asset represents a customer-specific installed instance of a Product, which is why lifecycle, service history, hierarchy, installation dates, replacements, and component relationships should be modeled on Assets rather than on generic Product records. Work Orders can then reference the exact installed equipment being serviced.
The alternatives address different parts of the Field Service model. Field History Tracking only audits field changes and Product Requests manage inventory demand; neither models the relationship between an old Asset and its replacement.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Managing Assets - Asset Relationships; Primary Assets; Related Assets.
問題 #126
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FS-Con-101考試資料: https://tw.fast2test.com/FS-Con-101-premium-file.html
此外，這些Fast2test FS-Con-101考試題庫的部分內容現在是免費的：https://drive.google.com/open?id=1QK5R5Qb406v_AkT_L-KtWIIFSvlC-iCd