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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Requirements Management | 23% | - Validate and verify requirements with stakeholders - Prioritize requirements based on business value - Elicit and document functional and non-functional requirements - Manage requirements traceability |
| Topic 2: Business Process Mapping | 17% | - Identify process gaps and improvement opportunities - Create process flow diagrams and documentation - Map current and future business processes - Analyze impact of changes on stakeholders |
| Topic 3: Customer Discovery | 17% | - Analyze current state and future state processes - Identify business needs, pain points, and objectives - Conduct stakeholder interviews and workshops - Document business requirements and user stories |
| Topic 4: User Story Development | 20% | - Break down epics into manageable user stories - Define acceptance criteria for user stories - Manage user story backlog and prioritization - Write clear and actionable user stories |
| Topic 5: Collaboration with Stakeholders | 23% | - Conduct effective meetings and presentations - Build consensus on requirements and solutions - Facilitate communication between business and technical teams - Manage stakeholder expectations and priorities |
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NEW QUESTION # 46
Northern Trail Outfitters is starting a project to implement Service Cloud for the customer service department.
Which activity should be handled by a business analyst assigned to this project?
Answer: C
Explanation:
A business analyst assigned to a Service Cloud project should understand the current business processes and document the existing functionality of the customer service department. This will help them identify the gaps, pain points, and opportunities for improvement. Working with Salesforce to purchase the necessary licenses is a task for the project manager or sponsor. Managing existing Salesforce applications and activities is a task for the administrator or developer. References: https://trailhead.salesforce.com/content/learn/modules
/salesforce-business-analyst-certification-prep/customer-discovery https://trailhead.salesforce.com/content
/learn/modules/salesforce-business-analyst-certification-prep/business-process-mapping
NEW QUESTION # 47
Universal Containers just rolled out a new sales methodology and process. A month after the initial training, the manager has noticed some reps have a large number of overdue tasks. The manager is unsure if it's a learning curve or a system issue and has asked the business analyst (BA) to determine the cause and recommend a solution.
Which method should the BA use to start collecting data?
Answer: A
Explanation:
This answer suggests observation and interviewing as methods to collect data for the BA to determine the cause and recommend a solution for UC's sales challenge. Observation and interviewing are techniques that help the BA understand how users perform their tasks, what challenges they face, and what their needs and expectations are. Observation involves watching users in their natural environment, while interviewing involves asking users open-ended questions. References: https://trailhead.salesforce.com/en/content/learn
/modules/salesforce-business-analyst-quick-look/use-shadowing-to-understand-your-users https://trailhead.
salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-interviews-to-understand- your-users
NEW QUESTION # 48
Universal Containers is working to improve Salesforce adoption. Customer reps are utilizing many Salesforce features in the org, but sales reps are still relying on their personal spreadsheets.
What should the business analyst do to better understand the sales reps process in order increase Salesforce adoption?
Answer: B
Explanation:
The best practice for understanding the sales reps process in order to increase Salesforce adoption is to host focus groups, conduct surveys, and shadow the sales reps to observe the tools they use and how they use them. These methods help to elicit feedback and insights from the sales reps, understand their pain points and needs, identify the gaps and opportunities in their current process, and demonstrate the value and benefits of using Salesforce. The other options are either insufficient or irrelevant. Option B does not capture the sales reps' perspectives or preferences, and may not reflect their actual usage of Salesforce. Option C does not address the sales reps' process or challenges, and may not be applicable or effective for them. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-discovery/plan-and-facilitate- discovery-sessions
NEW QUESTION # 49
A new employee at Universal Containers just sent the business analyst (BA) a Slack message with an named User3tories_v37_final_final_final.docx.
Which best practice should the 6A train the employee on first?
Answer: B
Explanation:
This answer states that using standard naming conventions is the best practice that the BA should train the employee on for sending a document named UserStories_v37_final_final_final.docx. A standard naming convention is a set of rules or guidelines that define how to name or label a document or a file in a consistent and meaningful way. A standard naming convention typically includes elements such as project name, document type, version number, date, author, etc. Using standard naming conventions is the best practice that the BA should train the employee on for sending a document because it helps the BA to organize and manage documents or files more efficiently and effectively, and to avoid confusion or duplication among them.
References: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look
/use-stakeholder-engagement-skills
NEW QUESTION # 50
After reviewing a technical demo, the Northern Trail Outfitters sales leadership team wants to mate adjustments to the original requirements around Sales Cloud opportunity management.
What should the business analyst do to manage the requested changes?
Answer: C
Explanation:
The best practice for managing requested changes to the original requirements is to use a change request log and user stories. A change request log is a document that tracks and records any changes that are requested by stakeholders or identified by the project team during the project lifecycle. A user story is a concise statement that describes what a user wants to do and why they want to do it in Salesforce. The BA should update the change request log with the details of the requested change, such as the description, source, priority, impact, status, and approval. The BA should also draft a new user story that captures the requested change in terms of who, what, and why, and add it to the backlog for prioritization and development. References: https://trailhead.
salesforce.com/en/content/learn/modules/business-analysis-change-management/manage-change-requests
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-user-stories/write-user-stories
NEW QUESTION # 51
......
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