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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: FlexCards | 23% | - Capabilities, use cases and purpose of FlexCards - Design FlexCards to meet requirements - Collect and organize customer 360 information |
| Topic 2: Best Fit Solutioning | 27% | - Gather, analyze and simplify business requirements - Design solutions using OmniStudio best practices - Map requirements to appropriate OmniStudio tools |
| Topic 3: Data Tools | 23% | - Calculation Matrices and Procedures: use and benefits - Design DataRaptors and Integration Procedures - Purpose and benefits of DataRaptors and Integration Procedures |
| Topic 4: OmniScripts | 27% | - Validate and align OmniScript processes with requirements - Map business processes to OmniScript components - Structure and components of OmniScripts |
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NEW QUESTION # 178
A healthcare company wants to enable its subscribers to add. edit, or delete dependents related to their policy via their community portal. The project team decides to use OmniStudio tools to provide this functionality. In this scenario, which two OmniStudio features should the consultant recommend? Choose 2 answers
Answer: B,C
Explanation:
The two OmniScript features that the consultant should recommend are Response Action and Edit Block. A Response Action is an action that can save or submit data from an OmniScript to a Salesforce object or an external system. The consultant can use a Response Action to allow the user to add, edit, or delete dependents related to their policy via their Community portal. An Edit Block is an element that can display a list of records for the user to view, edit, or delete, using an OmniScript or an Integration Procedure. The consultant can use an Edit Block to display the dependents related to the policy, and allow the user to modify them
NEW QUESTION # 179
A business needs to display installed products for field service technicians on service calls using a mobile device The installed product information must be summarized so the technician can seekey details at a glance.
How the technician also needs to sometimes access a list of past service dates for each product.
Which two FlexCards features should the consultant recommend to meet this requirement?
Choose 2 answers
Answer: A,C
Explanation:
The two FlexCard features that the consultant should recommend to meet this requirement are: Flyouts and Responsive property. A Flyout is a pop-up window that can display additional information or actions for a FlexCard. The consultant can use a Flyout to show the list of past service dates for each product, without cluttering the main FlexCard. The Responsive property is a property that determines how a FlexCard adapts to different screen sizes and orientations. The consultant can enable the Responsive property to make the FlexCard display well on mobile devices, such as tablets or phones
NEW QUESTION # 180
An existing OmniScript used to capture and update customer information displays the following information on the same page:
* Name
* Age
* Street
* Last name
* Postal code
* Gender
* State
* Phone
* City
* Country
* Email
Users report that the information displays in no specific order. Users experience errors when filling the information because it is not categorized. The process fails after submission because the mandatory fields are blank.
How can the consultant improve the user experience of the OmniScript?
Answer: D
Explanation:
The consultant can improve the user experience of the OmniScript by using a Section element to break the information and a Headline element to add the title and a required icon in the input. A Section element can group related fields and elements in a logical way, making it easier for the user to navigate and fill the information. A Headline element can display a label and an icon for each field, indicating which ones are mandatory. This way, the OmniScript can display the information in a specific order and prevent errors and failures
NEW QUESTION # 181
Which three use cases should be implemented using Calculation Procedures and matrices?
Choose 3 answers
Answer: B,C,E
Explanation:
Calculation Procedures & Matrices are used to perform complex calculations based on input data and predefined rules. They are suitable for use cases that involve pricing, rating, scoring, or eligibility determination. Therefore, the use cases that should be implemented using Calculation Procedures & Matrices are:
Use a house's address, size, and age of the building to determine an insurance premium. (This involves rating based on multiple factors) Use location and past usage to determine the monthly cost for an energy product. (This involves pricing based on variable inputs) Use risk factors for an insured item to determine different insurance product options. (This involves scoring and eligibility based on criteria) The use cases that should not be implemented using Calculation Procedures & Matrices are:
Use rules to determine eligible insurance products based on a house's address and age of the building. (This can be done using Business Rules Engine or OmniScript logic) Use the product color and capacity to determine the price of a product. (This can be done using simple formulas or lookup tables)
NEW QUESTION # 182
Which element allows a user to retrieve data from a single field and display it in a dropdown list?
Answer: B
Explanation:
The element that allows a user to retrieve data from a single field and display it in a dropdown list is Lookup.
Lookup allows the user to search for a value from a Salesforce object or an external system and select it from a list of suggestions. Calculation Action is used to perform calculations on data. DataRaptor Extract Action is used to retrieve data from multiple fields or records. Select is used to display a list of predefined values.
NEW QUESTION # 183
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