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Salesforce FS-Con-101 Exam Syllabus Topics:

Section	Objectives
Topic 1: Mobile Workforce Management	- Salesforce Field Service Mobile App 1. Offline capabilities and updates 2. Technician job execution workflows
Topic 2: Configuration and Implementation	- Field Service setup and configuration 1. Service resources and crews setup 2. Service territories and operating hours
Topic 3: Work Order Management	- Work order creation and lifecycle 1. Work order types and configuration 2. Work order execution and closure
Topic 4: Reporting and Optimization	- Analytics and performance tracking 1. Operational reporting and dashboards 2. Key field service metrics
Topic 5: Field Service Fundamentals	- Field service business processes and use cases 1. Work order and service appointment concepts 2. Service lifecycle in field operations
Topic 6: Scheduling and Dispatch	- Scheduling policies and constraints 1. Territory and capacity management 2. Skills-based scheduling - Scheduling optimization 1. Service resource allocation 2. Dispatcher Console usage

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Salesforce Certified Field Service Consultant Sample Questions (Q143-Q148):

NEW QUESTION # 143
Universal Containers needs to send Technicians into the field to service containers. It takes two Technicians with specialized skills to complete the work at the same time.
How should a Consultant implement this requirement?

A. Create a work rule with two required skills.
B. Create a crew with two Technicians.
C. Create a single Service Appointment.
D. Create two Service Crews.

Answer: B

Explanation:
This option allows creating a service resource that represents a group oftechnicians who work together on the same service appointment. References:https://help.salesforce.com/s/articleView?id=sf.fs_crew_management.
htm&type=5

NEW QUESTION # 144
Universal Containers has dispatchers who can set up new territories, define new schedule policies, and control settings on the Gantt chart.
In addition to Field Service Lightning Dispatcher Permissions and the Field Service Lightning Dispatcher License, which permissions should a Consultant assign to the dispatchers?

A. Field Service Lightning Scheduling License
B. Field Service Lightning Standard Permissions
C. Field Service Lightning Mobile License
D. Field Service Lightning Admin Permissions

Answer: D

Explanation:
Field Service Lightning Admin Permissions are required to set up new territories, define new schedule policies, and control settings onthe Gantt chart. These permissions allow users to access and modify field service settings and objects.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_permissions.htm&type=5

NEW QUESTION # 145
The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is signed.
Which two configurations should a Consultant implement to prevent Work Orders from being closed?
Choose2 answers

A. Custom Work Order Escalation Rules
B. Custom Work Order Status
C. Custom Validation Rule on Work Orders
D. Custom Approval Process on Work Orders

Answer: C,D

Explanation:
A custom approval process on work orders is used to define the steps and criteria forapproving a work order before it can be closed. A custom validation rule on work orders is used to check the data entered on a work order and prevent it from being saved if it does not meet the specified conditions. By using these configurations, the system can prevent work orders from being closed until the customer service report is signed.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_approval_process.htm&type=5 https://help.
salesforce.com/s/articleView?id=sf.fsl_validation_rules.htm&type=5

NEW QUESTION # 146
Universal Containers wants to implement Service LevelAgreements (SLA) for Work Orders.
Which three considerations should the Consultant take into account?
Choose 3 answers

A. An Entitlement Process must be applied to both Cases and Work Orders.
B. Milestones for Work Orders can be set up from the metadata API.
C. A single Milestone can be added to both Case and Work Order Entitlement Processes.
D. Milestones for Work Orders can be configured in Setup.
E. A new Entitlement Process requires selecting a single Entitlement Process Type.

Answer: B,D,E

Explanation:
These three considerations should be taken into account when implementing service level agreements for work orders, as they affect how milestones are created and applied to work orders. References:https://help.
salesforce.com/s/articleView?id=sf.fs_milestones_for_work_orders_overview.htm&type=5

NEW QUESTION # 147
Dispatchers at Universal Containers wantto ensure resources assigned to a Work Order have the appropriate level of expertise.
What should a Consultant implement to accomplish this requirement?

A. Set up Skill Requirements, Define Work Types, Set up Routing Rules
B. Define Skills, Set up Skill Requirements, Set up Resource Skills
C. Define Work Types, Define Work Order Status, Set up Resource Skills
D. Set up Service Locations, Set up Location Skills, Define Work Types

Answer: B

Explanation:
Skills are used to define the level of expertise that a resource hasfor a specific type of work. Skill requirements are used to define the level of expertise that a service appointment needs. Resource skills are used to assign skills to resources. By setting up these components, the system can match service appointments with resources based on their skills.
References: https://trailhead.salesforce.com/en/content/learn/modules/field_service_basics/field_service_skills

NEW QUESTION # 148
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