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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Operational Procedures21%- Safety and compliance
  • 1. Follow workplace safety procedures
  • 2. Understand environmental impacts
  • 3. Handle hazardous materials properly
- Backup and disaster recovery
  • 1. Implement backup strategies
  • 2. Perform disaster recovery procedures
  • 3. Verify data integrity
- Documentation and professionalism
  • 1. Maintain accurate documentation
  • 2. Use professional communication skills
  • 3. Follow change management procedures
Security28%- Security best practices
  • 1. Implement physical security measures
  • 2. Perform data destruction and disposal
  • 3. Apply least privilege principles
- Security fundamentals
  • 1. Apply encryption technologies
  • 2. Configure wireless security
  • 3. Implement authentication and access controls
- Threat prevention
  • 1. Secure end-user devices
  • 2. Detect and remove malware
  • 3. Prevent phishing and social engineering
Operating Systems28%- Windows tools and utilities
  • 1. Use Task Manager and Device Manager
  • 2. Manage disks and partitions
  • 3. Use Command Prompt and PowerShell
- File systems and maintenance
  • 1. Manage file systems and permissions
  • 2. Perform OS updates and upgrades
  • 3. Configure backup and recovery
- OS installation and configuration
  • 1. Configure macOS and Linux
  • 2. Install and configure Windows
  • 3. Manage mobile operating systems
Software Troubleshooting23%- Mobile and application troubleshooting
  • 1. Troubleshoot mobile OS issues
  • 2. Fix application crashes and freezes
  • 3. Resolve connectivity problems
- Security-related troubleshooting
  • 1. Recover compromised systems
  • 2. Identify malware symptoms
  • 3. Resolve unauthorized access issues
- Operating system troubleshooting
  • 1. Fix application and driver errors
  • 2. Resolve boot and startup issues
  • 3. Troubleshoot performance problems

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q309-Q314):

NEW QUESTION # 309
The IT department notifies a departing employee that they must return three computers to complete offboarding. The employee states that they only have one computer. Which of the following will best address this issue?

Answer: D

Explanation:
The asset management system provides the authoritative history of devices assigned to the employee and their current status, such as returned, reassigned, retired, or still outstanding.


NEW QUESTION # 310
A company executive is currently attending a major music festival with a large number of attendees and is having trouble accessing a work email account. The email application is not downloading emails and also appears to become stuck during connection attempts. Which of the following is most likely causing the disruption?

Answer: D

Explanation:
At large events such as music festivals, cellular towers may become congested due to the high volume of users attempting to connect simultaneously. This congestion causes slow or failed data connections, which explains the email application being unable to sync or connect. This is a common real-world mobile connectivity issue in crowded areas.
A). Lack of storage would prevent saving attachments, not prevent connection attempts.
B). Company firewalls usually don't affect mobile access unless specific device restrictions are enforced.
D). Organizers do not have the ability to block the internet signal; only carriers manage mobile bandwidth.
Reference:
CompTIA A+ 220-1102 Objective 3.3: Troubleshoot mobile OS and connectivity issues.
Study Guide Section: Mobile network limitations - signal congestion and bandwidth issues


NEW QUESTION # 311
A technician is supporting the deployment of a new software package in an organization. The technician discovers several repeat issues during the deployment process. Which of the following should the technician create before the deployment is complete?

Answer: D

Explanation:
Knowledge base articles should be created to document recurring deployment issues and their proven resolutions. This allows technicians to resolve repeated problems consistently and efficiently during the remaining deployment and provides reusable troubleshooting guidance for future support.


NEW QUESTION # 312
An international traveler is concerned about others accessing the contents of their smartphone if it is lost or stolen. The traveler has enabled biometrics. Which of the following additional security measures further reduces the risk of unauthorized data access?

Answer: D

Explanation:
Device encryptionensures that even if someone bypasses biometrics or has physical access to the phone, they cannot read the stored data without the encryption key.
FromQuentin Docter - CompTIA A+ Complete Study Guide:
"Encryption is the most effective way to protect data at rest. Even if the device is lost or stolen, encryption ensures the data remains inaccessible without the correct key or passcode."


NEW QUESTION # 313
A help desk support technician needs to ensure that the documentation for a software deployment is up to date. The documentation must also include all necessary information for future troubleshooting. Which of the following should the technician include?

Answer: C

Explanation:
The correct answer is A. Detailed guides for resolving common issues, because effective deployment documentation must support ongoing troubleshooting and support, not just initial installation. Including known issues and resolution steps allows future technicians to resolve problems efficiently and consistently.
According to the Quentin Docter - CompTIA A+ Complete Study Guide, high-quality technical documentation should include error conditions, common failure points, and step-by-step remediation procedures. This information significantly reduces mean time to resolution (MTTR) and improves service quality.
The Travis Everett & Andrew Hutz - All-in-One Exam Guide emphasizes that help desk documentation should evolve over time, incorporating lessons learned from previous incidents. Troubleshooting guides turn deployment documentation into a practical reference rather than a static record.
The Mike Meyers / Mark Soper Lab Manual further clarifies that email logs are informal and unstructured, vendor contact information is supplementary, and end-user manuals are not intended for technical troubleshooting. None of these provide actionable guidance for technicians resolving future issues.
Because the goal is to ensure long-term supportability and effective troubleshooting, the most important inclusion is detailed guides for resolving common issues, making A the correct answer.


NEW QUESTION # 314
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