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| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL Foundation (Version 5) |
| Exam Number: | ITIL-5-Foundation |
| Passing Score: | 65% |
| Real Exam Qty: | 40 |
| Related Certifications: | ITIL 4 Strategic Leader ITIL 4 Managing Professional ITIL 4 Foundation ITIL 4 Extension Modules |
| Available Languages: | Italian, German, French, Chinese (Simplified), English, Chinese (Traditional), Spanish, Japanese, Polish, Portuguese |
| Certificate Validity Period: | 3 years |
| Exam Format: | Multiple-choice |
| Exam Price: | USD 383 |
| Exam Duration: | 60 minutes |
| Sample Questions: | ITIL ITIL-5-Foundation Sample Questions |
| Exam Way: | Online (proctored) or at a Pearson VUE test center |
| Pre Condition: | No prerequisites. Accredited ITIL 5 Foundation training is strongly recommended but not required. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-5-Foundation |
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NEW QUESTION # 10
A company plans an improvement initiative and ensures it is clearly linked to organizational goals and objectives. Which continual improvement step is being performed?
Answer: C
Explanation:
The step being performed is "What is the vision?" so option A is correct. In the ITIL continual improvement model, this step establishes the desired direction and ensures that improvement work aligns with organizational goals and objectives. It answers the question of why the improvement matters and what strategic or stakeholder value it is meant to support. Without this first step, later activities may become disconnected from business priorities. "Where are we now?" assesses the current state. "Where do we want to be?" defines the target state more specifically. "Take action" is about implementation. Because the company is ensuring a clear link to goals and objectives before moving ahead, it is working at the vision stage. This creates alignment and gives improvement efforts a clear purpose and justification.
NEW QUESTION # 11
Which metric is MOST appropriate for assessing the success of the ' build ' value chain activity?
Answer: C
Explanation:
The most appropriate metric for assessing the success of the build activity is the quality of the product solutions, so option D is correct. Build is concerned with creating or modifying solution components so they are fit for intended use in later lifecycle stages. Measures for build therefore focus on the quality, completeness, maintainability, and suitability of what is produced. The other options are associated with different activities. Incident resolution within targets is more relevant to support. Customer satisfaction after service delivery is more relevant to deliver and service experience. First-contact fulfillment is also a service delivery or support measure. ITIL encourages organizations to choose metrics that match the purpose of each value chain activity. Since build is about producing sound product components, the quality of those solutions is the clearest measure of success.
NEW QUESTION # 12
Which aspect of an Official ITIL Practice Guide describes the roles, competencies, and responsibilities needed for a specific practice?
Answer: C
Explanation:
The organizations and people aspect of an Official ITIL Practice Guide describes the roles, competencies, and responsibilities needed for a specific practice, so option C is correct. This reflects the Four Dimensions model, where organizations and people focuses on leadership, structure, culture, roles, skills, and communication. In a practice guide, this aspect helps organizations understand what human capabilities and accountabilities are necessary to apply the practice effectively. Capability assessment and development is more about measuring and improving maturity or capability over time. General information provides overview content. Partners and suppliers focuses on external relationships and contributions. Since the question asks specifically about roles, competencies, and responsibilities, the organizations and people section is the most accurate answer. ITIL uses this structure to keep practice guidance holistic and practical.
NEW QUESTION # 13
Which lifecycle management activity is responsible for resolving incidents?
Answer: B
Explanation:
The correct answer is A. In the ITIL Product and Service Lifecycle, the "support" activity exists to identify and resolve incidents, fulfil disaster recovery procedures, and capture consumer feedback. ITIL explains that support iterations are triggered by incidents affecting product operation or service delivery, or by disasters that may affect the whole organization. The activity includes three high-level steps: identify and assess incidents and disasters; respond to incidents or disasters and restore normal operations and delivery; and review and report support actions. Option C, "operate," is related but different. Operate maintains and monitors digital products and supporting systems to ensure optimal performance and reliability; reported deviations from operation may trigger support. Option B, "design," creates prototypes and specifications.
Option D, "transition," introduces new or updated products into live environments and supports supplier onboarding or offboarding. Since the question asks specifically about resolving incidents, the correct lifecycle management activity is support.
NEW QUESTION # 14
Which activity has the purpose of developing, integrating, and testing digital products to transform designs into functional solutions?
Answer: C
Explanation:
ITIL Version 5 explicitly states that the purpose of the "build" activity is "to develop, integrate, and test digital products, transforming designs into functional solutions." This exact sentence appears in the key facts table for the build activity and maps directly to option B. The build activity takes approved designs, specifications, and prototypes and turns them into working product or service solutions through development, integration, and testing. ITIL further explains that this stage can and should be highly automated where possible and is closely associated with practices such as software development and management, infrastructure and platform management, and service validation and testing. The other options clearly belong elsewhere in the lifecycle. Support is about restoring or maintaining service quality when performance or experience deviates from agreed levels. Discover is about aligning roadmaps and service offerings with needs and strategy. Operate is about maintaining and monitoring digital products and supporting systems in the live environment. Since the wording of the question matches the official definition of build almost word for word, B is the exact and fully verified answer.
NEW QUESTION # 15
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